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GHL Relax Hotel Makana Resort

3.0 star property

Photo gallery for GHL Relax Hotel Makana Resort

Balcony
Breakfast, lunch, dinner served; seafood, sea views
Outdoor pool, pool umbrellas, pool loungers
Private beach, sun-loungers, beach umbrellas, beach towels
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Hot tub
  • Bar
  • On private beach
  • Pool
  • Breakfast included

Explore the area

View map
Calle B y Estero Seco-Huertos Familiares, Tonsupa, Esmeraldas
  • Playa Tonsupa
    ‪10 min walk‬
  • Castelnuovo Beach
    ‪4 min drive‬
  • Atacames Beach
    ‪9 min drive‬
  • Esmeraldas (ESM-Colonel Carlos Concha Torres)
    ‪30 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

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Exterior detail

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About the area

Tonsupa

Located in Tonsupa, GHL Relax Hotel Makana Resort is by the ocean, within a 10-minute drive of Playa Tonsupa and Castelnuovo Beach. .This beach hotel is 7.6 mi (12.3 km) from Atacames Beach and 8.6 mi (13.8 km) from Sua Beach.

What's nearby

  • Playa Tonsupa - 10 min walk - 0.9 km
  • Castelnuovo Beach - 4 min drive - 3.4 km
  • Atacames Beach - 9 min drive - 8.6 km
  • Sua Beach - 12 min drive - 12.7 km
  • Malecón Las Palmas - 30 min drive - 34.2 km

Getting around

  • Esmeraldas (ESM-Colonel Carlos Concha Torres) - 46 min drive

Restaurants

  • ‪Cobachas - ‬8 min walk
  • ‪Asociación De Cevicheria Las Ramadas - ‬7 min drive
  • ‪Restaurant Paco Foco - ‬7 min drive
  • ‪Restaurante Flipper - ‬8 min walk
  • ‪El Palacio de los Bolones - ‬8 min walk

About this property

GHL Relax Hotel Makana Resort

Beachfront hotel with a fitness center
GHL Relax Hotel Makana Resort offers 31 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Each accommodation is individually furnished. Beds feature down comforters. 35-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Tonsupa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a private beach and a fitness center.
Make yourself at home in one of the 31 individually furnished guestrooms, featuring refrigerators and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool and a hot tub. Additional features at this hotel include complimentary wireless internet access and supervised childcare.
Enjoy seafood at Sunset Restaurant, a restaurant where you can take in the ocean view, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.
Sunset Restaurant - Overlooking the ocean, this restaurant specializes in seafood and serves breakfast, lunch, and dinner.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 9:00 PM on request
  • Free secured, uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sunset Restaurant

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (roundtrip, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Makana Resort
Hotel Makana Resort Atacames
Makana Atacames
Hotel Makana Resort Tonsupa
Makana Tonsupa
Hotel Makana Resort
Ghl Relax Makana Tonsupa
GHL Relax Hotel Makana Resort Hotel
GHL Relax Hotel Makana Resort Tonsupa
GHL Relax Hotel Makana Resort Hotel Tonsupa

GHL Relax Hotel Makana Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 24 reviews
Rating 8 - Good. 5 out of 24 reviews
Rating 6 - Okay. 2 out of 24 reviews
Rating 4 - Poor. 1 out of 24 reviews
Rating 2 - Terrible. 2 out of 24 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel! Los cuartos amplios y limpios! cuentan con una mini refrigeradora, y lavabo con hornilla (no ollas, ni platos ni nada de eso.. ) Aire acondicionado, tele con cable y todas las habitaciones tienen balcon y vista a la piscina y al mar! las instalaciones muy limpias y amplias. la pisicina delicisoa y enorme! una playa privada con carpas y camas! Muy recomendado! el desayuno incluido bastante bueno. Disfrutamos mucho!
Stayed 3 nights in Jun 2021

2/10 Terrible

Maria Isabel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

MANUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views.

Great place to enjoy with the FAM...
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for Tonsupa

Good hotel, fretfully people.
Stayed 2 nights in Jun 2018

6/10 Okay

Richard, Voorheesville, New York

Liked: Cleanliness, staff & service

Five day stay for business.

The room was okay, but lacked any decorations. There is no hot water available for the sinks. The rest of the hotel and grounds were very nice. WIFI was good. The staff was very helpful. However, because very few people spoke English, communication was difficult. The restaurant was average. Beautiful pool.

4/10 Poor

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities

The hotel is on a downward trend

This was the fourth time we stayed at this hotel. You cannot beat the pool and access to the ocean, but obviously the current management is not competent. The maintenance and service is not good and has really deteriorated from 3 yrs ago. I would rate this a 4 star 3 years ago, and maybe a 2-3 star now. With the exception of the excellent manager of the restaurant, Alberto, the staff has no idea what service is. For example, our reservation said our room included a microwave. It did not have one. We brought this to the front desk and she basically said 'prove it'. We brought her the expedia website on our tablet and she said to email her the link. We said this is "Expedia".....Just go to Expedia.com. She said she couldn't do that. Also on our last day, a generator kicked in at 4AM that was so loud right outside our door. We looked around for anyone to help us at 430 am and no one could be found, even the guard. We mentioned it to the front desk at checkout and asked about what they would do. He said he heard about it and that it was at 630 am and he couldn't do anything about it. no apology, no acknowledgement, and he didn't believe us that it started at 4am. In terms of maintenance, the employees are really clueless. The condition of the rooms and hotel overall is deteriorating and they are not keeping up. The room had numerous issues. It was funny to watch the maintenance guys spend hours watering the dirt that used to be grass.

10/10 Excellent

DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo bien. La piscina no estaba funcional.

Todo bien. La piscina no estaba funcional.
Stayed 2 nights in Jan 2023

10/10 Excellent

Verónica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar

Excelentes instalaciones, buen desayuno, tranquilo
Stayed 1 night in Jun 2022

10/10 Excellent

Susana

Stayed 3 nights in Mar 2022

10/10 Excellent

Mabel Jazmin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, espectacular ubicación
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general estuvo bien. Parece que falta fumigar un poco mas ya que habia mucho mosquito. Excelente en limpieza, comodidad y servicio del personal.
Stayed 2 nights in Jan 2021

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

Alejandro, Colombia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel con habitaciones amplias , muy buena cama , buen baño , buen servicio , muy buena comida .ideal para descansar
Stayed 2 nights in Jan 2020

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SUPER RECOMENDADO

Stayed 1 night in Nov 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!!

Excelente, el personal altamente capacitado y dispuesto a servir, totalmente recomendado.
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésima gestión de servicio, no recomendado

Pésimo servicio de hotel. Hicimos una reserva de dos cuartos. Lamentablemente, al llegar nos entregaron dos cuartos en pisos diferentes después de media hora de buscar la mejor solución. Además de que nos cobran extra, uno de los cuartos no contaba con el equipamiento suficientes para la cantidad de huéspedes y se nota que el mantenimiento no es prioridad en las instalaciones del hotel. Después de hora y media de haber llegado, nos llaman a solicitarnos mover el auto que inicialmente nos indicaron que estaba perfectamente parqueado ahí. En el desayuno la comida no es repuesta por más que aún quedaba alrededor de una hora para que el desayuno se acabe. Cuando solicitamos un check out tardío debido a todos los inconvenientes causados, la respuesta es un cortante no, que no se puede y que tienen que consultar con el administrador que supuestamente llega tiempo después. Pero el administrador siempre estuvo ahí y fue obvio cómo se nos mintió en la cara. Se nos sugiere usar las duchas del área comunal que lamentablemente no cuentan con la higiene adecuada. Conclusión: no es recomendable quedarse en este hotel!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia. El personal muy atento. Inclusive, hubo un problema con mi reserva y el gerente en persona se encargò de solucionarlo.
Stayed 2 nights in Sep 2018

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable

Excelente. Muy tranquilo.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel recomendable

Solo un detalle, la reservación estaba confirmada y pagada con anterioridad, al llegar al hotel no tenían en sus registros la reservación y me exigían pagar nuevamente, afortunadamente al contactar Hoteles.com, la situación se aclaró, solventando el inconveniente.

10/10 Excellent

Jorge David, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen atención, buena comida

Muy buena atención, las instalaciones muy bien arregladas, pero el mantenimiento de las mismas dejaba un poco que desear, duchas sin agua caliente, puertas para salir a la piscina sin seguro, pero realmente la atención fue tan buena que esos detalles no dañaron para nada le estadia

8/10 Good

Jesús, Caracas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aceptable

Buen servicio, aceptable