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Tokyu Stay Nishi Shinjuku

3.0 star property

Photo gallery for Tokyu Stay Nishi Shinjuku

Reception
Food and drink
Point of interest
Lounge
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View map
5-9-8 Nishi-Shinjuku, Tokyo, Tokyo, 160-0023
  • Tokyo Metropolitan Government Building
    ‪6 min walk‬
  • Shinjuku Gyoen National Garden
    ‪2 min drive‬
  • Meiji Jingu Shrine
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪18 min drive‬

Room options

View all photos for Residential family, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Residential family, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Residential family (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Residential family (Single Use), Non Smoking

  • 34 sq m
  • City view
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Moderate double (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Moderate double (Single Use), Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Residential Double (Single Use),Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Residential Double (Single Use),Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 19 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Comfort Double, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Comfort Double, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Corner double (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Corner double (Single Use), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Moderate double, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Moderate double, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Comfort Double (Single Use), Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 16 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Residential twin, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Residential twin, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Corner double, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Corner double, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Residential twin (Single Use), Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Residential twin (Single Use), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • City view
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Residential Double, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Residential Double, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

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About the area

Tokyo

A stay at Tokyu Stay Nishi Shinjuku places you in the heart of Tokyo, within a 5-minute drive of Tokyo Metropolitan Government Building and Shinjuku Gyoen National Garden. .This hotel is 2.2 mi (3.5 km) from Meiji Jingu Shrine and 3.5 mi (5.6 km) from Shibuya Sky.

What's nearby

  • Tokyo Metropolitan Government Building - 6 min walk - 0.5 km
  • Shinjuku Gyoen National Garden - 2 min drive - 2.3 km
  • Meiji Jingu Shrine - 4 min drive - 3.4 km
  • Tokyo Imperial Palace - 8 min drive - 7.6 km
  • Tokyo Tower - 8 min drive - 9.3 km

Getting around

  • Nishi-shinjuku-gochome Station - 4 min walk
  • Hatsudai Station - 18 min walk
  • Narita Intl. Airport (NRT) - 71 min drive

Restaurants

  • ‪マクドナルド - ‬1 min walk
  • ‪肉そば家フクロウ - ‬1 min walk
  • ‪すき家 - ‬2 min walk
  • ‪ひじり屋 - ‬1 min walk
  • ‪カレーハウスCoCo壱番屋 - ‬1 min walk

About this property

Tokyu Stay Nishi Shinjuku

Hotel with a 24-hour front desk, a quick walk to Tokyo Metropolitan Government Building
Tokyu Stay Nishi Shinjuku offers 148 accommodations with washers/dryers and safes. 40-inch Smart televisions come with digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and bidets.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered on request and irons/ironing boards can be requested.

Make yourself at home in one of the 148 guestrooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Cooked-to-order breakfasts are available daily from 7 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 9:30 AM for a fee: JPY 1,500 per person

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • Built in 2010
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 1500 per person
  • Housekeeping fee: JPY 1500; may vary based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Nishi-Shinjuku Tokyu Stay
Tokyu Stay
Tokyu Stay Hotel
Tokyu Stay Hotel Nishi-Shinjuku
Tokyu Stay Nishi-Shinjuku
Tokyu Stay Nishi-Shinjuku Hotel
Tokyu Stay Nishi Shinjuku

Tokyu Stay Nishi Shinjuku Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 520 out of 1001 reviews
Rating 8 - Good. 350 out of 1001 reviews
Rating 6 - Okay. 85 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Benn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About 20 minute walk from Shinjuku station. Very quiet area, with a nearby 24 hour supermarket, restaurants, cafe and attached to a McDonalds. Rooms are quite spacious for Tokyo with high ceilings, washing machine and a comfortable bed.
Stayed 2 nights in May 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Joni

Travelled with group
Liked: Staff & service
The hotel is very conveniently located in a quieter part of the city, but still within walking distance to Shinjuku Station (about 20 minutes), where you’ll find plenty of places to eat and shop. If you’d rather stay close by, there are also lots of great restaurant options in the neighborhood. The staff were very kind and helpful throughout my stay. A few things to keep in mind when booking: - Housekeeping is limited — towels are only changed and trash bins emptied upon request. - Skip the breakfast add-on. It’s not worth the extra cost. The hotel offers frozen meals you prepare yourself, and there are much better (and fresher) options nearby. I’d recommend picking up food from one of the many convenience stores (I counted four on the same street), or stocking your fridge with easy breakfast items. There’s even a 24-hour grocery store just two blocks away.
Stayed 5 nights in May 2025

10/10 Excellent

Latoya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfy bed, and facilities
Stayed 2 nights in May 2025

8/10 Good

RYAN JAY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Gracia

Liked: Cleanliness, staff & service
Very comfortable and efficient. Very friendly staff
Stayed 14 nights in Apr 2025

10/10 Excellent

Rocelyn Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

ANTHONY, MERRYLANDS WEST

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff service was outstanding
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usual compact rooms for Tokyo but same as everywhere for that.
Stayed 1 night in Apr 2025

8/10 Good

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location made it easy to access surrounding areas. The local McDonalds, 7/11 & Family Mart was extremely handy due to limited dining options.
Stayed 7 nights in Apr 2025

10/10 Excellent

Roland

Stayed 7 nights in Apr 2025

10/10 Excellent

Joelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent, clean, quiet and the staff were gracious and helpful. Lovely stay and would stay again. The location is wonderful and Shinjuku Chou Park is right across the street for a beautiful morning stroll.
Stayed 4 nights in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but otherwise excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two adults two teens stayed in a Quad room (2 singles, teens on bench seating) in Jan 2025 for 4 nights. To make the compact room work with kids sleeping on the benches we pushed the dining table to the foot of the single beds, made it much more spacious. Hotel feels new and immaculately clean. We had our own washer dryer in our bathroom, so convenient! Dryer works fine if don't overload machine (about half full). Hotel is short walk from Nishi Shinjuku Gochome subway station on Oedo Line. We got lost in Shinjuku Station EVERY TIME we were in there so eventually avoided it and used subway to change stations literally anywhere else. Subway is frequent, fast and so convenient. We opted not to get hotel breakfast (limited packaged options that you take back to your room?) and instead ate breakfast at Denny's overlooking Chuo Park every morning - cheap and tasty with heaps of options. Hotel walkable to the park and Metropolitan Government Building. Front desk staff had limited English but very polite. Luggage forwarding to hotels or airport by "Airporter" service booked and paid online (not at front desk) then just leave luggage at front desk. Worked great, picked up at Narita airport. We enjoyed this hotel and convenience of subway station so close and would happily stay here again.

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tokyu Stay in Nishi-Shinjuku was absolutely amazing. From the rooms to the staff they were the best of the best. The room was clean and fully stocked when we got there and the staff even offered to help us up to our room which we thanked them for but denied. They even helped us out when we mistakenly sent some of our lugage to a different Tokyu Stay just a few miles away. They called the hotel and let them know we would be picking the luggage up as soon as we could. Thank you for the hospitality we hope to visit again.
Stayed 15 nights in Apr 2025

10/10 Excellent

Irmalina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is small but the lay out is well thought out, well equipped and clean. Having washing machine the room is handy and free coffee machine at the lobby is a bonus. The location is great, close metro station and bus stop. A few convenience stores nearby and McDonalds next door. Definitely coming back
Stayed 5 nights in Apr 2025

8/10 Good

Konstantinos

Travelled with family
Liked: Staff & service
A business hotel that was most probably the least clean hotel we used in Japan. Then location has a metro line nearby thst tskes you directly to Sinjuku.
Stayed 8 nights in Mar 2025

10/10 Excellent

Estefani

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for making my stay in Japan one for the books. This hotel is clean. It’s neat. Customer service is so friendly. I highly recommend it. Thank you. The breakfast selection was amazing. Very delicious. The coffee was one of the best coffee. I highly recommend this hotel.
Stayed 6 nights in Mar 2025

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel

Stayed 11 nights in Mar 2025

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Unexpectedly large room for two!

Had an excellent stay at the Tokyu Stay! The room was unexpectedly large and had a washing machine and small kitchenette which came in handy. In a quiet area but easily walkable to nearby stations. Clean towels and tidy up provided daily at no extra charge but room was not cleaned/made up daily as with some other hotels.
Stayed 6 nights in Mar 2025

10/10 Excellent

Andrew

Stayed 5 nights in Mar 2025

10/10 Excellent

Indah Santi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 nights and found the room really convenient for long stays. They have microwave, e-stove, washing machine, along with cooking and dining utensils. The hotel is around 6-7minutes walk from Toei Oedo line so even-though not right at Shinjuku, it was still easy to get around, especially when you don’t need to take JR lines that are more expensive. Had a bit of unpleasant misunderstanding with one of the staff at the end after check out, but the other staff were very helpful and polite. I definitely consider to stay here again for my next Tokyo trip.
Stayed 5 nights in Mar 2025

10/10 Excellent

hun ping

Liked: Cleanliness, staff & service
Very convienent location with Mac and curry rice just beside it. The only thing is the room is very small even for an asian guy like me.
Stayed 7 nights in Mar 2025

6/10 Okay

Sanchana

Stayed 7 nights in Mar 2025