We stayed here at the end of our trip, and out of all the hotels we stayed in, this was the worst service, and the most expensive. There is very little customer service, no complimentary tea or snacks, and you are not allowed to eat or drink at any of the tables in the lobby. The onsen is very small for such a hotel and gets crowded. There are much better hotels for better value in Tokyo, whether in Ginza, or Shinjuku, or Shibuya.
However, the hotel is very clean and new, the rooms are bright, and the bathroom is nice. I just wish the service were better for the price point,