The hotel itself is situated in location that’s well suited for first time travelers- the walk to the trains are not that far, and there are PLENTY of food options and sights to see on your walk to and from the hotel.
As for the staff, it was a mixed bag, some of the staff is phenomenal, super courteous and extremely helpful. Unfortunately you can also get a fairly curt and unfriendly older gentleman who works there who seems to not really want to deal with foreigners all too much, which I definitely understand in some respects as I used to work the service industry myself and people can definitely be quite the mixed bag. But we always tried to approach each interaction with the utmost respect and consideration, so having him brush us off, while one of the younger staff members far exceeded our expectations in his friendliness and courteousness. It was this mixed bag of not knowing who’d you’d be dealing with that made our stay a bit stressful at times.
As for the hotel itself, it was missing rooms to sit with my fellow traveling party and eat some food we picked up along the way (which is something the other hotels in our stay had in spades which is why I bring it up). They’d block off the tables at the restaurant and only had two chairs on the first floor to sit. The second floor had some seats but no table. The beds were a bit stiff, and the pillows unforgiving- but overall the place was clean and safe.