The staff are helpful and speak good English, easy for communication. The room is spacious and clean, especially love the strong water supply and the separate bath/shower design. We enjoyed taking shower everyday! The TV provided Youtube app which we enjoyed watching it everyday. There's a kitchenette in family room which we used it everyday to prepare simple meals. The location is especially great as the hotel is walk-able to Family Mart and 7-11, and many eateries. The Ueno Park is just opposite the hotel.
Two minor issues are the breakfast can only be reserved in advance (we missed booking the breakfast and it cannot be booked on the spot, so end up we need to prepare breakfast ourselves - the eateries nearby usually opened after 10am which are a little late for tourists who need to follow sightseeing schedule), and the beds in our room have no bedstead, so the mattresses are so close to the floor, causing my mother (elderly), even myself found it challenging to get up every time. Overall it's a great choice of hotel stay, but I won't book the same room again next time due to the low bed height - the room is pricey as well.