2/10 Terrible
tenzin
Travelled with family, Travelled with group
16 Feb 2026
Disliked: Cleanliness, property conditions & facilities
I have never left a bad review about a single place I have stayed at because there is always a positive. However this place actually disappointed us over and over again. The staff aren’t friendly and didn’t even greet us. They just spoke to us as if we were wasting their time and with attitude. The lady with the blonde short hair that checked us in was nice & helpful but every other staff we had met was unfriendly and had no smile on their face. When checking out, the receptionist didn’t even greet us and just held her hand out with no words. The room was not what it looked like at all on the pictures. We chose this room because it looked spacious compared to other hotels in Tokyo and the amenities. No jetted bathtub or seperate toilet and shower (which we purposely booked for as a group of three) as everything was in one & it was just an outdated bathtub with a shower head. Considering the price we paid, I was furious that the room wasn’t anything that it looked like on the photos. There was mould on the ceiling & there was a crack on the glass door and what looked like a blood stain on the curtains. The air conditioning/heater didn’t work which was so disappointing as the weather here is cold already. We stayed here for six nights and only once was the room cleaned which we had to go down and ask ourselves as they didn’t come even when our door didn’t have the don’t clean today sign. Honestly, I didn’t even want to leave a bad review but this is just a joke.
tenzin
Stayed 6 nights in Feb 2026
