Hotel Cristallo Relais Sure Hotel Collection by Best Western

3.0 star property

Room options

View all photos for Family Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 3 Single Beds, Non Smoking

  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 2 Single Beds, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Standard Twin Room

  • Sleeps 2

Standard Room, 3 Twin Beds, Non Smoking

  • Sleeps 3

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About the area

Tivoli

With a stay at Hotel Cristallo Relais Sure Hotel Collection by Best Western in Tivoli, you'll be a 4-minute drive from Hadrian's Villa and 6 minutes from Villa d'Este. .This property is 7.9 mi (12.7 km) from Roma Est and 1.2 mi (1.9 km) from Hadrian's Villa Greek Theater.

What's nearby

  • Hadrian's Villa Greek Theater - 3 min drive - 1.9 km
  • Hadrian's Villa - 4 min drive - 2.2 km
  • Terme di Roma - Acque Albule - 6 min drive - 4.8 km
  • Villa d'Este - 7 min drive - 3.7 km
  • Villa Gregoriana - 9 min drive - 5.5 km

Getting around

  • Bagni di Tivoli Station - 5 min drive
  • Ponte di Nona Station - 14 min drive
  • Fiumicino - Leonardo da Vinci Intl. Airport (FCO) - 50 min drive

Restaurants

  • ‪Paninoteca Acquaferrata - ‬19 min walk
  • ‪Da Totarello - ‬14 min walk
  • ‪KOKO - ‬16 min walk
  • ‪Cosmico - ‬6 min walk
  • ‪Il Torchio - ‬4 min walk

About this property

Hotel Cristallo Relais Sure Hotel Collection by Best Western

Property with free parking, near Hadrian's Villa
Hotel Cristallo Relais Sure Hotel Collection by Best Western offers 50 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature Select Comfort mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the property include a seasonal outdoor pool.
Make yourself at home in one of the 50 guestrooms featuring minibars and flat-screen televisions. Your room comes with a Select Comfort bed. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and bidets.
Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional amenities at this property include complimentary wireless internet access, concierge services, and a picnic area.
For lunch or dinner, stop by Il Torchio, a restaurant that specializes in local cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Il Torchio - This restaurant specializes in local cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: EUR 7 for adults and EUR 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Il Torchio

Things to do

  • Seasonal outdoor pool

Family friendly

  • Cot (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 10.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 20 per day
  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 5 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 7 for adults and EUR 7 for children
  • Airport shuttle fee: EUR 70 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Property Registration Number IT058104A1E402U34V

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Cristallo Inn Tivoli
Relais Cristallo Inn
Relais Cristallo Tivoli
Relais Cristallo
Relais Cristallo

Hotel Cristallo Relais Sure Hotel Collection by Best Western Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 86 reviews
Rating 8 - Good. 36 out of 86 reviews
Rating 6 - Okay. 21 out of 86 reviews
Rating 4 - Poor. 9 out of 86 reviews
Rating 2 - Terrible. 4 out of 86 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Stayed 1 night in Mar 2025

6/10 Okay

Philip

Disliked: Cleanliness, property conditions & facilities, room comfort

Good location, awful hotel

First time using this hotel and wouldn’t use it again, the rooms are dirty and not maintained properly! Breakfast options are not great for European citizens! When I complained to the receptionist, I didn’t get a good response, no way to deal with customers! Definitely I will not be using this hotel again!
Stayed 2 nights in Feb 2025

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommendable

Great location. Easy parking. Quiet area. Nice to find a place with twin beds to accommodate myself and my two sons. The best thing in the restaurant was the pizza.
Stayed 2 nights in Sep 2024

6/10 Okay

Stefano

Stayed 1 night in Aug 2024

4/10 Poor

Leslie

Stayed 4 nights in Jul 2024

8/10 Good

Prakash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All over good!

My family and me stay for 2 days. Easy to reach train station and airport. Over all good experience just need to mention about breakfast services bit poor 😕
Stayed 2 nights in Jun 2024

8/10 Good

Stefano

Stayed 1 night in May 2024

6/10 Okay

Stefano

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

France

Travelled with partner
Liked: Cleanliness
Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 2 nights in Sep 2022

8/10 Good

Giovanni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is next to a junk yard and there is noise all night. The room was very warm and the water was scalding hot. No matter what we tried, we couldnt get the water to a temleratire that wasnt burning our skin. When we told the staff, they said "thats just how we take showers here". Which is rediculous. We had stayed at 3 other hotels on our trip and none of them had this problem. The beds were awful. No one was able to get much sleep durong our stay there. We travel out of country twice a year and are very flexible with arrangements, even staying in hostles. This was very disappointing.
Stayed 1 night in Mar 2019

10/10 Excellent

Mel, London

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel if you need a station to venture out and discover parts of Italy surrounding Rome. The hotel itself is clean and comfy. Staff are so polite and lovely. Tivoli is beautiful. One must visit Hadrian’s Villa and Villa d’Este. Amazing.
Stayed 4 nights in Oct 2018

6/10 Okay

Map, Illinois

We will not stay here again. Located in business area Food was good.
Stayed 6 nights in Jul 2018

2/10 Terrible

Retired, California and Central America

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel, should be 1 star.

Awful place. Housekeepers argued with me. They never changed my sheets . 7 night stay. And they cleaned my room about 2 times. I ran out of toilet paper, Gardner had to bring me rolls of paper clean pillowcase, clean towels. My garbage accumulated and management was not concerned. The hotel is difficult and farther than its stated in the ad. Owner Not interested in providing u.s. cell Adapters had to charge cell battery in car parked outside hotel. All staff smoke at hotel door entrance. About 4 toll booths you have to pay round trip on the road. Hotel don’t mention that, they don’t want to give change to pay tolls. Hotel never picked up their tel to give me directions. Even the policemen GPS had difficulty locating this place. It got dark trying to find this place so I parked my car rental on a street and waited until daylight to continue searching. They are no refundable. Too tired to hunt for a new hotel for 1 night. Room hotel dead, no alarms, WiFi yes but no cell battery Chargers adapters. was supposed to stay there for nine nights but nights number eight and nine I move to a hotel closer to the airport because I wanted to leave the country as soon as possible from this bad experience. I expect to get my $500 back into my credit card account from this terrible hotel It is antiquated and it’s in the middle of some factories and farms.
Stayed 9 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Clean but not friendly staff.

Breakfast was promised per reservation but staff refused to provide it at check in. They later blamed Expedia for confusion and provide coffee. Not a welcoming atmosphere.
Stayed 1 night in Jun 2018

2/10 Terrible

m

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They dont care about the customer

This hotel does not care. The restaurant is run by crooks. breakfast horrible.
Stayed 1 night in May 2018

8/10 Good

nick, sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel

staff very good nothing a problem clean rooms restaurant good restaurant staff very good too all in all a good stay transport access good to major roads
Stayed 5 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room and the front desk staff were excellent.
Stayed 1 night in Nov 2017

8/10 Good

David, COLORADO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern hotel in Tivoli reasonably priced

Modern style hotel in Tivoli easy to find, modern bed & spacious room (for Europe). Reasonable price for high tourist location very close to Hadrians villa. Coffee maker in room, which I like. Only mild criticism is the breakfast was average, no hot food.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

This is an excellent hotel. The room was lovely, secure free parking, beautiful pool, excellent restaurant which I recommend for dinner. Staff were very welcoming and bent over backwards to make us feel welcome. There was a small confusion over the cost for breakfast: our paperwork from hotels.com said free breakfast, but the hotel's paperwork from hotels.com said a night's stay only with no breakfast. This was more than we expected for a night's stay by the motorway and excellent value for money.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

basic hotel, great restaurant and helpful staff

modern hotel, very nice staff, wonderful restaurant,

8/10 Good

Teresa, Frisco, Texas USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great customer service

Loved the staff. Very helpful and very focused on Customer service. Front desk and the Restaurant was very accommodating.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort

Helt ok

Noe enkel frokost, lite og dårlig kommunikasjon fra hotellets side. Grei beliggenhet, ok hotell.
Stayed 7 nights in Jul 2025

8/10 Good

camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé. Personnel à l'écoute et agréable. Chambre propre. Petit déjeuner correct mais sans plus.
Stayed 1 night in May 2025