At first glance, the hotel seemed very nice. The room (2 queen suite) was a great size for our family. The room wasn’t terribly unclean, but I did find on old bloody bandaid on the carpet which lead me to believe no one vacuumed prior to our stay, which made me wonder how clean everything else was.
The air conditioner didn’t work well in our room. The living room area was cool, however the bedroom was very warm. We asked maintenance to come look at the unit twice and they acknowledged that there was an issue with it. They attempted to fix it both times, but both times, the living room remained cool and the bedroom was warm. It was very uncomfortable to sleep the entirety of our stay. I believe that after the unsuccessful attempts, the manager or front staff could have offered us a different room or some type of discount on our stay. Patrons are expected to be charged in the event they leave the room in a manner that is unacceptable, however the business doesn’t offer anything to their clientele when their rooms/experience is subpar.
The continental breakfast was not great. Odd choices for breakfast offerings, especially for families with kids, there were moldy bagels; it wasn’t the best I’ve had, especially for the cost of the stay.
The pool was ok. The first day, it was nice, but the few days after were lack luster. The water looked as though it was not clean, it was very murky. The floors were very slippery. I saw a few kids slip and fall.
Overall- not impressed.