2/10 Terrible
Heather
Travelled with group
24 Sept 2025
Disliked: Staff & service
Total sham !
Total disappointment! Despite going into hotel the day before our booking to advise we would be checking in late evening, and being told it would not be a problem, when we arrived our booking could not be found initially. When it was found we were told all rooms were taken so we had no accomodation.
After great discussion we were told we would be sent to a “better” hotel, “Art Guest” As it was almost 01:00, we accepted, only to find out on arrival there it it was a hostel/hotel. People hanging around the entrance made it difficult to enter, once inside,there were people walking along a lobby half dressed.
It was disgusting! Leaking shower with discoloured grout. Stained bedding, including mattress covers given as extra blanket, wall panelling in bathroom unattached and stored against corner wall. Breakfast room was filthy, with dirty rag hanging out of sink, chopping board with food residue, remains of breakfast choice exposed to flies.
After a lot of travelling, room cancellation, transfer to alternative accomodation, which was totally unacceptable, we were exhausted and extremely upset with the situation we had been put in by Art Air Hotel. At that time in the morning due to language barriers, we could do little else but stay in the allocated rooms. With only a couple hours sleep we were eager to leave and head back to Art Air Hotel to speak to the manager who we were told would be in. On arriving, we were told he would not be coming in that day. Ongoing situation.
Heather
Stayed 1 night in Sep 2025
