6/10 Okay
Elizabeth ANN
10 Nov 2025
Liked: Staff & service
Disliked: Property conditions & facilities
The Inhospitable Water Policy: While I appreciate the eco-friendly focus, the execution was poor. For a $200+ nightly rate, having to walk two floors down (14th to 12th) simply for drinking water—especially after a late evening check-in, and finding the room's carafes empty—felt acutely inhospitable. This inconvenience was compounded by the absence of refill stations in main public areas like the lobby or pool.
Absurd Gym Hours and Discrepancy: The 8:00 AM gym opening time is unacceptable for a resort catering to travelers. Attempting an early workout resulted in a confusing runaround between our hotel and the neighboring property, wasting valuable time and only granting 15 minutes of exercise. Worse, the contradictory information was highlighted when another guest reported using their room key successfully before 8:00 AM, underscoring a frustrating lack of consistency.
The rooms are visibly worn, featuring an old, stained luggage stand, and dated bathroom tiling. The breakfast buffet frequently began to deplete its core items (like rolls and bread) by 9:30am, even though the stated end time was 10:00am, suggesting the closing time should be adjusted. The high price point ($200+/night) feels unjustified, and Hotel Nikko Guam is definitively not a 4-star experience.
The defining conclusion of this stay is that the hotel urgently needs to align its operational standards with its pricing. I regret not checking other traveler reviews.
Elizabeth ANN
Stayed 3 nights in Nov 2025
