4/10 Poor
Tracey
Travelled with family, Travelled with group
21 Sept 2025
Liked: Cleanliness, property conditions & facilities
The unit cleanliness and everything else was good but the key pad batteries went out during our stay. I was able to get ahold of the emergency line from Landing after being on hold for about an hour later and this was at midnight. Eventually it lead to a dead end and they couldn’t do anything about the dead key pad so the only way to get inside the unit was to contact lock smith to come and figure it out. After a long awaited time, lock smith finally came and was able to figure out the key pad and I eventually got into our unit at 3am. I had to pay out of pocket for lock smith and was told by the worker from Landing I’d get reimbursed for the fee I paid which was $300+. I’m still waiting to get reimbursed. This was very inconvenient for myself and my small group that stayed there. I don’t understand why property management doesn’t automatically switch out the key pad batteries every so often, instead of waiting for the batteries to go completely out.
Tracey
Stayed 3 nights in Sep 2025
