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Fairfield by Marriott Surabaya

3.0 star property

Photo gallery for Fairfield by Marriott Surabaya

Outdoor pool
In-room safe, desk, soundproofing, iron/ironing board
Exterior
Lobby lounge
Breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Jalan Mayjend Sungkono No. 178, Surabaya, 60225
  • Place, Ciputra World Mall
    ‪14 min walk‬
  • Place, Al-Akbar Mosque
    ‪15 min walk‬
  • Place, Surabaya Town Square
    ‪3 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom, City View

In-room safe, desk, soundproofing, iron/ironing board

Junior Suite, 1 Bedroom, City View

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

In-room safe, desk, soundproofing, iron/ironing board

Suite, 2 Bedrooms

  • City view
  • 120 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Surabaya

With a stay at Fairfield by Marriott Surabaya in Surabaya, you'll be within a 10-minute drive of Tunjungan Plaza and Ciputra World Mall. .This hotel is 1.6 mi (2.6 km) from Surabaya Town Square and 1.7 mi (2.8 km) from Lapangan Thor Stadium.

What's nearby

  • Ciputra World Mall - 14 min walk - 1.2 km
  • Al-Akbar Mosque - 15 min walk - 1.3 km
  • Surabaya Town Square - 3 min drive - 3.1 km
  • Pakuwon Mall - 5 min drive - 4.7 km
  • Tunjungan Plaza - 9 min drive - 9.0 km

Getting around

  • Kertomenanggal Station - 8 min drive
  • Tandes Station - 17 min drive
  • Surabaya (SUB-Juanda) - 32 min drive

Restaurants

  • ‪Kava Restaurant - ‬1 min walk
  • ‪Pangsit Mie Palu - ‬3 min walk
  • ‪Sate Babi Bu Merly - ‬1 min walk
  • ‪Wisata Rasa - ‬1 min walk
  • ‪Depot Mie Gang Djangkrik - ‬2 min walk

About this property

Fairfield by Marriott Surabaya

Fairfield by Marriott Surabaya offers 270 air-conditioned accommodations with safes and complimentary bottled water. 40-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include sports massages and massages. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include a yukata (Japanese robe).
Make yourself at home in one of the 270 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including a health club and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Stop by the hotel's restaurant for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 8 meeting rooms available for events. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Valet parking on site (IDR 50,000 per night)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 130,000 per person
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Sports massages
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 30 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon

Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for IDR 350000.0 per night

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 130000 per person
  • Valet parking fee: IDR 50000 per night
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Fairfield Marriott Surabaya Hotel

Fairfield Marriott Surabaya

Fairfield by Marriott Surabaya Hotel

Fairfield by Marriott Surabaya Surabaya

Fairfield by Marriott Surabaya Hotel Surabaya

Fairfield by Marriott Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 89 out of 184 reviews
Rating 8 - Good. 70 out of 184 reviews
Rating 6 - Okay. 15 out of 184 reviews
Rating 4 - Poor. 6 out of 184 reviews
Rating 2 - Terrible. 4 out of 184 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hadi

Travelled with family
Liked: Cleanliness, staff & service, amenities
the staff is very nice. When I was going to the toilet, the toilet was dirty. I immediately asked for help from trainees Faizal and Melinda. They helped me immediately. I really appreciated that. Thank you.
Stayed 2 nights in Dec 2025

8/10 Good

Louis, Temeculaca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bteakfast
Stayed 1 night in Sep 2025

10/10 Excellent

Murat

Business traveller
Liked: Cleanliness, amenities
Good
Stayed 1 night in Oct 2025

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Excellent value for money
Stayed 1 night in Oct 2025

8/10 Good

Kadiman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and room is quite decent size
Stayed 2 nights in Jul 2025

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort

Below average

Below average hotel flying the Marriott label. There are nicer options for this price point in Surabaya
Stayed 1 night in Apr 2025

10/10 Excellent

Jay

Overall a great place to stay for given rate
Stayed 2 nights in Apr 2025

10/10 Excellent

woojin

Liked: Cleanliness, property conditions & facilities, room comfort
The property is a bit old but maintained well. It is clean and neat. Nothing much near the property, but easy to call grab service, so It would be a problem.
Stayed 1 night in Apr 2025

8/10 Good

Ancilla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for my business trip, location wise it is convenient to explore Surabaya west area. Room is clean and spacious, they have a really wide range of variations for breakfast buffet and they all taste good and authentic for the local options. All the staffs are nice, friendly and helpful, from the front office, restaurant even housekeeping.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jerome

Clean room, nice pool and delicious restaurant
Stayed 1 night in Jan 2025

10/10 Excellent

KAN SHING

Stayed 1 night in Dec 2024

8/10 Good

Shahul Hameed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Shahul Hameed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just better than average although could have been much better for their trademark.
Stayed 1 night in Dec 2024

10/10 Excellent

Keng Heng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best service hotel

Staying there was amazing. Staffs very helpful and polite. I got to say we appreciate staff Ms. Rahil so much for helping us check-in for one of our friends who was not feeling well after landing to Juanda airport. Thank you so much Ms. Rahil.
Stayed 1 night in Oct 2024

6/10 Okay

AN YU

Liked: Staff & service
Pillows and floormats were stained
Stayed 2 nights in Oct 2024

8/10 Good

Kadiman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited dining around the hotel
Stayed 2 nights in Sep 2024

10/10 Excellent

Chin Joo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean. Location convenient.
Stayed 3 nights in Aug 2024

10/10 Excellent

Oded

Liked: Property conditions & facilities
I liked everything that i faced in the hotel. It was a pleasant experience .
Stayed 1 night in Jul 2024

8/10 Good

Sandi

Stayed 1 night in Apr 2024

8/10 Good

jeremy albert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good,
Stayed 5 nights in Nov 2023

10/10 Excellent

Evander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
My team was ferried from the hotel to conference premises so we didn’t hv our meals here. But the hotel and rooms are excellent, comfortable, clean and room service did well each day. We are grateful.
Stayed 5 nights in Aug 2023

2/10 Terrible

long ting

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many moths were in the room. Flies were found at 2F lobby as well.
Stayed 1 night in Aug 2023

2/10 Terrible

long ting

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many flys were found in my room. Cockroaches were observed near the refrigerator area. Some flys were also observed in 2F lobby on the table and the floor. The hygiene should be improved.
Stayed 3 nights in Aug 2023

10/10 Excellent

Fransiscus

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and I am satisfied
Stayed 2 nights in Aug 2023