6/10 Okay
April R.
30 Apr 2026
Liked: Cleanliness
We travel to St John on a yearly basis. We picked this house because of the waterfront access, the hot tub and the pool. There was some confusion at our arrival, however, we are familiar enough with the island that we were able to find the house ourselves. We were welcomed with a lovely basket of snacks, beverages and some necessities. The house was clean, the beds were comfy. Unfortunately, things went downhill after that. After a long day of traveling and a recent back injury I headed to the hot tub. It wasn’t working properly and wasn’t heating. I called first thing in the am. Was told someone would come out. When we returned to the house that evening the pool had turned green, hot tub still not fixed. The following am was Sunday, nobody answered or returned any of my calls. On the third day workers came and spent the entire day fixing everything.This was an expensive property to rent. I was very disappointed. It is an older home in need of maintenance. There were numerous other small things that needed attention as well. Out of a five day stay I spent the first three days dealing with these problems.
April R.
Stayed 5 nights in Apr 2026