4/10 Poor
Jonathan
Travelled with partner
29 Sept 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed at the St Ives Bay Hotel for 3 nights, and while the location and views were undeniably beautiful, there were several aspects of our stay that fell short of expectations.
Each morning at breakfast, I asked for coffee with oat milk as I’m allergic to dairy. Every day I was told, “Sorry, we’ve just run out.” Once might have been understandable, but hearing the same thing three mornings in a row felt rather implausible and suggested that dairy-free guests aren’t well catered for.
Housekeeping was also inconsistent. On one of the days, our room wasn’t made up at all, and on another, basic items such as toilet rolls and soap weren’t replenished. We had to request these from reception, which wasn’t a huge inconvenience, but it added to a general sense of poor attention to detail.
The room itself had a wonderful sea view, but was tired and in need of refurbishment. A few examples:
The shower screen was incomplete, making it impossible to shower without soaking the bathroom floor.
The shower temperature was extremely difficult to control — it was either scalding hot or freezing cold.
Paint was flaking on several walls, with visible signs of past leaks & damp.
The curtains in the bay window didn’t fully cover the windows, leaving gaps at night.
Some of the furniture was damaged or missing edges.
It’s a shame, because the hotel has real potential — the location is excellent and the staff were generally polite. However, the overall experience didn’t match the setting.
Jonathan
Stayed 3 nights in Sep 2025
