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Quality Inn West Springfield

2.5 star property

Photo gallery for Quality Inn West Springfield

Seasonal outdoor pool
Lobby
Lobby
Exterior
Standard Room, 1 King Bed, Non Smoking

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
1150 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Center
    ‪5 min walk‬
  • Place, Riverdale Shops
    ‪9 min walk‬
  • Place, Olympia Ice Center
    ‪10 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

7.6 out of 10
Good
(57 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(81 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Best Western Springfield West Inn
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
3.9 out of 5, Good, 1,000 reviews
The price is AU$142
includes taxes & fees
11 Mar - 12 Mar
Best Western Springfield West Inn

About the area

West Springfield

In the heart of West Springfield, Quality Inn West Springfield is within a 5-minute drive of Big E and Olympia Ice Center. .This golf hotel is 2.9 mi (4.6 km) from Holyoke Mall and 3.9 mi (6.3 km) from Eastern States Exposition.

What's nearby

  • Riverdale Center - 5 min walk - 0.4 km
  • Riverdale Shops - 9 min walk - 0.8 km
  • Olympia Ice Center - 10 min walk - 0.9 km
  • Cinemark West Springfield 15 - 13 min walk - 1.1 km
  • Q Pin 2's - 13 min walk - 1.1 km

Getting around

  • Springfield Union Station - 13 min drive
  • Bradley Intl. Airport (BDL) - 33 min drive

Restaurants

  • ‪Wood-N-Tap - ‬11 min walk
  • ‪Dunkin' - ‬4 min drive
  • ‪Chili's Grill & Bar - ‬7 min walk
  • ‪Panera Bread - ‬12 min walk
  • ‪Olive Garden - ‬12 min walk

About this property

Quality Inn West Springfield

Hotel with free parking, near Olympia Ice Center
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 114 guestrooms featuring refrigerators and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Enjoy a satisfying meal at Tokyo Asian Cuisine Resta serving guests of Quality Inn West Springfield. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in West Springfield? This hotel has 600 square feet (56 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 316 out of 1003 reviews
Rating 8 - Good. 228 out of 1003 reviews
Rating 6 - Okay. 202 out of 1003 reviews
Rating 4 - Poor. 127 out of 1003 reviews
Rating 2 - Terrible. 130 out of 1003 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Jessica

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had to change rooms 5 different times (between the 3 rooms we had) the rooms were absolutely filthy and there were blood on the sheets and walls in one of the rooms. The staff were extremely nice and accommodating to change our rooms so many times but we will not be returning. If there were more hotels with availability we would’ve left and stayed somewhere else. Also, for a smoke free hotel the whole 4th floor smells like an ash tray.
Stayed 1 night in Nov 2025

6/10 Okay

Ann

Travelled with group
Breakfast had no eggs, sausage, spoons, milk for cereal, coffee pot was empty. Yikes!!! Shower was cold water to start with ??? You have to stand there for water to work? Found spilled food outside my car , hit the side window. ??
Stayed 1 night in Nov 2025

8/10 Good

Roberta

Travelled with group
Breakfast had nice variety. Staff was attentive to requests.
Stayed 3 nights in Nov 2025

10/10 Excellent

Willis

Liked: Cleanliness, staff & service, property conditions & facilities
The owner makes me feel like I am a personal friend of his and the best part of his day is when I walk in the door.
Stayed 3 nights in Oct 2025

6/10 Okay

George

Stayed 5 nights in Oct 2025

6/10 Okay

George

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room and staff were good
Stayed 4 nights in Nov 2025

8/10 Good

Luis

Everything was okay I think just slightly overpriced
Stayed 1 night in Nov 2025

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Oct 2025

4/10 Poor

Cheryl

Disliked: Cleanliness
Stayed 3 nights in Oct 2025

6/10 Okay

michael

Stayed 1 night in Oct 2025

6/10 Okay

Carol

Stayed 1 night in Oct 2025

6/10 Okay

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Oct 2025

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Breakfast was good and what I expected. Bath door didn’t close right, the slider wouldn’t close all the way
Stayed 1 night in Oct 2025

8/10 Good

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was a little cold and had clearly sat prior to the opening of breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Tran, Alexandria

Stayed 1 night in Oct 2025

6/10 Okay

Ruth Isabel

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Ruth

Travelled with group
Liked: Staff & service, room comfort
Breakfast was the same everyday.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lindsey

Stayed 1 night in Oct 2025

6/10 Okay

Fran

Liked: Room comfort
Disliked: Property conditions & facilities
Staff seemed pleasant and accommodating. Bed was comfortable., but the hallways and elevators smelled of pot most of the time and it just had a creepy feel once we passed out of the lobby.
Stayed 3 nights in Oct 2025

2/10 Terrible

Caroline

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed was all springs and killed my back. Bathroom had hundreds of tiny ants all over the floor.’
Stayed 2 nights in Oct 2025

2/10 Terrible

Caitlin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not positive why this hotel is even still running. It’s extremely old, and outdated - and it shows in every crack, peeled up carpet and nasty-ness. The tv/cable cut in and out all evening, the first floor was apparently an immigrant or homeless station?! When we tried to find the breakfast area (which is gross/cold/outdated and looks like a jail yard) we found ourselves down a hallway. When we got to the end there was guy looking at camera screens. Every room had bunk beds and rules posted. It’s either for homeless, or immigrants. No signs anywhere saying don’t go down this hall. No apparent need to tell guests who are paying to stay. The pool was closed. The walls are paper thin - could hear the guy next door hacking up his lungs ALL NIGHT. Everything was just gross. Do not stay here. I would personally like a refund.
Stayed 1 night in Oct 2025

2/10 Terrible

robert

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very shady people . men where smoking pot in the parking lot as I walked in to check in they were staring at my daughter making her feel uncomfortable .. I refused to stay there
Stayed 1 night in Oct 2025

4/10 Poor

seth

Stayed 1 night in Oct 2025

4/10 Poor

Caryl

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel was old and tired. Room was clean and spacious. The refrigerator was a large dorm size fridge with separate freezer compartment TV was difficult to manage with remote but large size and had both Direct TV and Netflix capability. Sink was stopped up when we arrived and we had to plunge it ourselves. One of the bedside lights was out. I requested it to be fixed but no one ever came. Hotel is right off I91 highway. It felt like our room was in the breakdown lane! If you have to stay here request room on the side away from the highway.
Stayed 2 nights in Oct 2025