2/10 Terrible
Kimberley
12 May 2025
Disliked: Staff & service
We were unable to check in prior to our event because the rooms were not ready. We had to change in the bathrooms. We called to let them know we would return after dinner to be sure they held our reservations. We had 3 rooms reserved. We tried to check in at 11:30 p.m., only one of the rooms was ready. At Midnight, the rooms still weren't ready for our party to check in. They offered a $10 discount on one room and $30 on the other. This was NOT acceptable as they still could not tell us when the rooms would be ready. By then, it was the next day. We asked for a cancellation on 2 rooms and was told no at first. Then they allowed the cancellation. 2 sets of family members had to take the 4 hour drive home in the middle of the night because their rooms (which were booked in advance) weren't ready after midnight. The measly discount that was offered was insulting considering they would be in the room for only 10-11 hours. The staff was not considerate, nor forthcoming with information.
Kimberley
Stayed 1 night in May 2025