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Blue – A Modern Hotel, an Ascend Collection Hotel

Property class: 2.5

Photo gallery for Blue – A Modern Hotel, an Ascend Collection Hotel

Lobby
Coffee service
Desk, laptop workspace, blackout curtains, iron/ironing board
Front of property
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room

Explore the area

View map
1080 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Shops
    ‪8 min walk‬
  • Place, Cinemark West Springfield 15
    ‪11 min walk‬
  • Place, Olympia Ice Center
    ‪15 min walk‬
  • Airport, Springfield Union Station (ZSF)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Corner

Standard Room, 1 King Bed, Non Smoking, Corner

Standard Room, 1 King Bed, Non Smoking, Corner

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

West Springfield

With a stay at Blue – A Modern Hotel, an Ascend Collection Hotel, you'll be centrally located in West Springfield, within a 10-minute drive of MGM Springfield and Naismith Memorial Basketball Hall of Fame. .This hotel is 7.4 mi (11.8 km) from Six Flags New England and 0.4 mi (0.7 km) from Riverdale Shops.

What's nearby

  • Riverdale Center - 3 min walk - 0.3 km
  • Riverdale Shops - 8 min walk - 0.7 km
  • Cinemark West Springfield 15 - 11 min walk - 1.0 km
  • Q Pin 2's - 11 min walk - 1.0 km
  • Olympia Ice Center - 15 min walk - 1.3 km

Getting around

  • Springfield Union Station - 12 min drive
  • Logan International Airport (BOS) - 103 min drive

Restaurants

  • ‪Wood-N-Tap - ‬8 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Chili's Grill & Bar - ‬5 min walk
  • ‪Burger King - ‬7 min walk
  • ‪Dunkin' - ‬4 min drive

About this property

Blue – A Modern Hotel, an Ascend Collection Hotel

Blue – A Modern Hotel, an Ascend Collection Hotel offers 116 accommodations with coffee/tea makers and slippers. 42-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 116 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
Featured amenities include a computer station, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Grab bar near toilet (81 centimetre high)
  • Handrails in stairways (81 centimetre high)
  • Lever door handles
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Built in 1974
  • Designated smoking areas
  • Fireplace in lobby
  • Renovated entire property - August 2025

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 4 percent for credit card payments
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay
  • A damage deposit of USD 250 will be collected before check-in.
  • This property's damage deposit is payable via a secure link and is due within 24 hours after booking. Advance payment of the damage deposit is required to check in.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20 per day
  • Credit card charges are subject to a surcharge of 4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0001113250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision

Property is also known as

Clarion Hotel West Springfield
Clarion West Springfield
Clarion Hotel Aqua Lagoon Waterpark West Springfield
Clarion Hotel Aqua Lagoon Waterpark
Clarion Aqua Lagoon Waterpark West Springfield
Clarion Aqua Lagoon Waterpark
Clarion Hotel & Aqua Lagoon Waterpark Hotel
Clarion Hotel & Aqua Lagoon Waterpark West Springfield
Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

Blue – A Modern Hotel, an Ascend Collection Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 154 out of 183 reviews
Rating 8 - Good. 14 out of 183 reviews
Rating 6 - Okay. 9 out of 183 reviews
Rating 4 - Poor. 3 out of 183 reviews
Rating 2 - Terrible. 3 out of 183 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Vivienne

Business traveller
Liked: Cleanliness, staff & service
Its a lovely hotel and but let down by the rules that rooms are only serviced every 4 days in spite of requests Michael in the management team more than made up for it, Room 431 needs new lights and a bathroom that functions better . No mirrors with lights. No where to put tooth brush or soap bar etc in show. No trays at all . It's not thought through,. It has the makings of a good place and Michael was kind and helpful . We also had great help with rescue from the snow as our car was snowed in.
Stayed 4 nights in Jan 2026

10/10 Excellent

Roozbeh

Stayed 1 night in Jan 2026

8/10 Good

Thomas

Clean room. Cheerful, helpful front desk staff. Elevators could use work
Stayed 2 nights in Jan 2026

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I do think there were certain areas of the room that could have used maybe an extra hour or two of a clean/wipe down. The massage chair was great. The sheets and comforter was great. The bed was comfortable. The shower was great. My biggest gripe was that youtube wasn't on the TV.
Stayed 1 night in Jan 2026

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and comfortable rooms including a massage chair. Fresh baked cookies daily. Very friendly staff...every single one of them. Fresh muffins baked for continental breakfast, but I missed them because I woke up late every day...lol
Stayed 2 nights in Jan 2026

10/10 Excellent

Jeremy

Stayed 1 night in Jan 2026

10/10 Excellent

Tangala

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless Both Sara and Michael were very helpful and professional. They made us feel very welcome. The cookies and muffins upon arrival along with the coffee were a hit
Stayed 2 nights in Jan 2026

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
terrific staff. everyone seemed to really enjoy their job. The in-room massage chair was gold.
Stayed 3 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Clean, cool rooms. Staff was very welcoming & professional.
Stayed 2 nights in Jan 2026

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service
Room was spotless
Stayed 5 nights in Jan 2026

6/10 Okay

Craig

Travelled with family
Liked: Staff & service
Disliked: Amenities
Small rooms, building materials under the closet, under the bathroom vanity, the massage chairs are a weird item for the room? Small “fridge.” Rooms otherwise clean. Couldn’t check in, given the wrong key multiple times and manager still couldn’t get our room open so had to move rooms.
Stayed 2 nights in Jan 2026

4/10 Poor

Matthew

Liked: Staff & service, amenities
Disliked: Cleanliness
The building is dated and old. The room looked beautiful but there was hair on the bathroom and bedroom floors. It looked like it wasn’t swept or mopped before we got there. The bed was uncomfortable.
Stayed 1 night in Jan 2026

10/10 Excellent

Nai, New Rochelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Customer service phenomenal
Stayed 1 night in Jan 2026

10/10 Excellent

Rob

Stayed 2 nights in Jan 2026

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking easy,internet fast
Stayed 1 night in Jan 2026

10/10 Excellent

David, West Chester

Stayed 1 night in Jan 2026

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Roach Motel — Do Not Stay Here The room looked nice at first, but when I lifted the toilet seat, a cockroach ran across it. I immediately checked out. I was promised a refund, but when I called the next morning, the front desk employee was rude and tried to gaslight me by claiming it was a stink bug — even though I have video proof. When I asked for his name, the staff refused to provide it. I've called several times this morning and the phone goes unanswered. There’s also an abandoned hotel right next door, which may explain the pest problem. Unacceptable experience and terrible customer service.
I wish I could upload the video. I had to zoom in from the video so it's a bit grainy! But this guy was running around so fast
Stayed 1 night in Jan 2026

8/10 Good

Ella

Stayed 1 night in Dec 2025

10/10 Excellent

Jeffrey, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised, this hotels is very modern, very clean, and very quiet. Definitely coming back.
Stayed 1 night in Jan 2026

10/10 Excellent

Yasmin, Indian Orchard

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 1 night in Jan 2026

10/10 Excellent

Olawale

Stayed 2 nights in Dec 2025

8/10 Good

Shamar

Stayed 2 nights in Dec 2025

8/10 Good

Adina

Stayed 1 night in Dec 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities
Room was very nice. Staff was pleasant and helpful. The fresh baked cookies at check in were a nice touch with the complimentary water and chips. Very modern
Stayed 2 nights in Dec 2025