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Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

3.5 star property

Photo gallery for Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

Meeting facility
Exterior
Meeting facility
Reception
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Parking available

Explore the area

View map
123 W Louisiana St, Indianapolis, IN, 46225
  • Indiana Convention Center
    ‪2 min walk‬
  • Lucas Oil Stadium
    ‪3 min walk‬
  • Gainbridge Fieldhouse
    ‪6 min walk‬
  • Indianapolis, IN (IND-Indianapolis Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Comm, Mobil, Access Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Comm, Mobil, Access Tub)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Communications, Mobil, Roll-In Shower)

Premium Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Communications, Mobil, Roll-In Shower)

Premium Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Communications, Mobil, Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds (Train Car)

Room, 2 Double Beds (Train Car)

Room, 2 Double Beds (Train Car)

9.2 out of 10
Wonderful
(22 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Comm, Mobil, Access Tub)

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Comm, Mobil, Access Tub)

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Comm, Mobil, Access Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Communications, Roll-In Shower)

Suite, 1 Bedroom, Roll-in Shower (Communications, Roll-In Shower)

Suite, 1 Bedroom, Roll-in Shower (Communications, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Pool View

7.8 out of 10
Good
(7 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

8.8 out of 10
Excellent
(16 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Pool View

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Train Car)

Room, 1 King Bed (Train Car)

Room, 1 King Bed (Train Car)

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(18 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(35 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Roll-In Shower)

Premium Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Roll-In Shower)

Premium Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Indianapolis

With a stay at Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG, you'll be centrally located in Indianapolis, within a 5-minute walk of Indiana Convention Center and Lucas Oil Stadium. .This hotel is 0.4 mi (0.6 km) from Gainbridge Fieldhouse and 0.6 mi (1 km) from White River State Park.

What's nearby

  • Indiana Convention Center - 2 min walk - 0.2 km
  • Lucas Oil Stadium - 3 min walk - 0.3 km
  • Gainbridge Fieldhouse - 6 min walk - 0.6 km
  • Old National Centre - 3 min drive - 1.8 km
  • Indianapolis Zoo - 5 min drive - 2.2 km

Getting around

  • Indianapolis Station - 2 min walk
  • Canal Station - 11 min drive
  • Indianapolis Intl. Airport (IND) - 21 min drive

Restaurants

  • ‪Harry & Izzy's - ‬3 min walk
  • ‪Patron Saint - ‬4 min walk
  • ‪St Elmo Steak House - ‬4 min walk
  • ‪White Castle - ‬4 min walk
  • ‪Tom’s Watch Bar - ‬3 min walk

About this property

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

Hotel with 2 restaurants, a short walk to Lucas Oil Stadium
Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG offers 273 air-conditioned accommodations with video-game consoles and safes. Televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 273 air-conditioned rooms featuring refrigerators. Satellite programming and video-game consoles are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features gift shops/newsstands, discounted use of a nearby fitness facility, and a ballroom.
Enjoy American cuisine at 123 West, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Indianapolis? This hotel has 55000 square feet (5110 square meters) of space consisting of conference space and 22 meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
123 West - This restaurant specializes in American cuisine and serves breakfast only. A children's menu is available.
Taggart's - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 5 to 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • 123 West
  • Taggart's

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • 55,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Tourism fee: USD 1.17 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 5.00 to 15.00 per person
  • Valet parking fee: USD 60 per day (in/out privileges)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Indianapolis Downtown Union Station
Crowne Plaza Union Hotel Indianapolis Downtown Station
Crowne Plaza Indianapolis Downtown Union Station Hotel
Crowne Plaza Union Station

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 605 out of 1003 reviews
Rating 8 - Good. 205 out of 1003 reviews
Rating 6 - Okay. 95 out of 1003 reviews
Rating 4 - Poor. 44 out of 1003 reviews
Rating 2 - Terrible. 54 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

IOSIF

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A TRUE HOTEL AND A UNIQUE HOTEL - (NOT LIKE THE HOLIDAY INN DOWNTOWN IN LUISVILLE-THAT STOLE THE CUSTUMERS MONEY ! )
Stayed 2 nights in May 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Cherese, Rochester

Liked: Cleanliness
Disliked: Staff & service
The horn did not work in the vehicle
Stayed 3 nights in May 2025

8/10 Good

Michele

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Luis

Business traveller
Liked: Amenities
Hotel is beautiful
Stayed 2 nights in Apr 2025

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very interesting and centrally located hotel integrated into the former Union Station. Some rooms are located inside old railway carriages within the station. Room is spacious and staff very helpful. All was very good.
Stayed 1 night in May 2025

10/10 Excellent

Leticia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was super nice
Stayed 1 night in May 2025

10/10 Excellent

Tamera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property, by far, is the most beautiful hotel I've stayed at. However, I noticed our toilet was cleaned under the rim, and our party of four repeatedly was given only three towels each day of our stay
Stayed 2 nights in May 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Kendall

Stayed 1 night in May 2025

6/10 Okay

Benjamin h Putnam

The staff were excellent, however, the air conditioner leaked water soaking the carpet and the parking was $50/day
Stayed 3 nights in May 2025

10/10 Excellent

Tammi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing wrong was our room refrigerator did not work.
Stayed 2 nights in May 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Amenities, property conditions & facilities
Neat to stay in the train car! Would recommend for aunique stay
Stayed 1 night in May 2025

8/10 Good

Fotios

Stayed 1 night in May 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt unsafe outside.
Stayed 1 night in May 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Macky and Ysabella were excellent hosts.
Stayed 2 nights in May 2025

10/10 Excellent

Dax

Stayed 1 night in May 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!! Everything was great!!
Stayed 2 nights in May 2025

10/10 Excellent

Kristie

Stayed 1 night in Apr 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Constant construction both inside and outside the hotel. Fron desk could not give recommendations or directions. Service at the restaurant for breakfast was 60 for two people in a construction area with horrible service. Bartender was rude.
Stayed 5 nights in May 2025

10/10 Excellent

DiAnna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right in the middle of everything. The staff is definitely 5 stars!
Stayed 1 night in May 2025