8/10 Good
Lynn
Travelled with family
28 Sept 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of front desk personnel was less than helpful when checking out. We needed a cab to the train station. I was handed a piece of paper with 4 cab cos phone number and told to call myself. One cab company "on vacation", two didn't answer, one said they would be an hour which would have been too late to catch our train back to London. I then asked for walking directions and was told she didn't know where the station was located. Although only ten minutes by car it would have been very difficult to manage with our suitcases. I then asked if someone else in the back office could give me directions. She then sought out someone else to help us. We were about to set off walking when a cab driver on vacation who happened to be in the parking lot on the time heard of our plight and offered to give us a ride. I feel the personnel member was not helpful and certainly should know where the train station is located and how to get there for situations such as these.
Lynn
Stayed 1 night in Sep 2025