2/10 Terrible
jonathan
27 Dec 2025
Disliked: Staff & service
The door card issue was unacceptable. In the 2 days I stayed I had to reset and get a new room card multiple times.
Then they say it is working, you go all the way back to your room and it does not. The back and forth is extremely draining.
Shower no pressure, old faucets and heads.
I arrived at 3pm and was told check in is at 4.
So I stepped outside to use the phone and wait, I noticed they just started checking people in as they came. They put a Dog across the hall from me that contained to bark and whine. When I addressed it with staff they said it’s Christmas and they can’t make anyone leave but it’s a pet friendly hotel
Again. Super frustrating.
They send me a message th sam day that free cancellation ends saying that the hotel is under maintenance and sorry for the noise and mess inconvenience.
I turned 45 years old on Christmas Day and I just wanted to relax and de stress and this hotel is chaos. I would never stay here again. I actually stayed 2 extras days and nights on the island but in a different hotel. It was less expensive, way more clean, respectful and I will be staying here in the future. I wanted a refund and to go but literally everything was Booked on Christmas Eve and Day.
Thy knew this and were not even apologetic or sympathetic.
jonathan
Stayed 2 nights in Dec 2025

























