Asking the front desk lady on Friday for anything was an absolute hassle and she made it seem like the world was ending when we asked for towels. Three of us were staying in each of us had similar acquaintances with her. Everything else was fantastic and the lady on Saturday evening was great. That one bad experience with that lady was just so shocking and she handles people so poorly, I have no idea how many people she more than likely runs out of the place, but it is astounding. I have to imagine this particular employee gets reviews like this all the time because we interacted with her three different occasions for less than 30 seconds separately, and all came to the same conclusion, almost baffled in shocked at how rude and unwilling to do the simplest parts of her job she was.Everything else 10/10. Customer service on Friday evening, December 5, 0/10.