Typically, if I have a late arrival to a hotel, I write ahead to confirm that my room will be held. Well, no one responded the first time or the second time. Finally after three tries, I received a confirmation, and without any apology for the delayed response. When I did arrive, another person tried to cut in front of me at the front desk to check in. After settling down into my room, I noticed that there was no hot water for the shower and no heat coming from the thermostat. I reported the thermostat twice but had a cold room each night for five nights. While it was warm and humid outdoors, the room was quite cold at night, making it a bit uncomfortable. As for the shower, I never had any hot water the entire stay. Most of the staff I met did not fit my standard of what I would call a four star hotel. Will probably not recommend this hotel.