2/10 Terrible
Elissa
Travelled with family
25 Mar 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible check in, gross room
Checking in was a horrible process. When I walked in there was a line with about 5 people in front of me. 5 others joined after I joined the line. I guess there were no room keys so one of the workers had to run around and manually u lock everyone’s door. Unfortunately he didn’t seem to have any organization system when opening the doors so I literally had to chase him around the whole building to remind him to open my door because he kept walking off. When we finally got into the room an hour later, the room looked haphazardly cleaned. Beds looked as if someone was just laying on them, there were no blankets and the sheet it had on had some type of black stain. Bathroom was disgusting, tub needs to be redone wouldn’t let my body touch that tub. Shower head was being held on with black tape. We had 1 towel for the 5 people in our room. Hair on the sink that didn’t belong to anyone In My family. Thankfully for me though, I didn’t get the worst room. Had other guests tell me their room still had trash and did not have towels. One of the guests told me that she was told to stay in her disgusting room and that room service would be sent up in the morning, which obviously is not a great response and she was upset to hear that.
Elissa
Stayed 1 night in Mar 2025
