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Hotel Nord Otaru

4.0 star property

Photo gallery for Hotel Nord Otaru

Exterior
Bar (on property)
View from property
Junior Suite, Non Smoking
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View map
1-4-16 Ironai, Otaru, Hokkaido, 047-0031
  • Place, Otaru Canal
    ‪1 min walk‬
  • Place, Sakaimachi Street
    ‪5 min walk‬
  • Place, Otaru Music Box Museum
    ‪15 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪40 min drive‬

Room options

View all photos for Superior Twin Room

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room

  • Sleeps 4

View all photos for Grande Japanese Western Style Room

Premium bedding, down duvets, in-room safe, desk

Grande Japanese Western Style Room

  • Sleeps 6

View all photos for Grande Family Room

Premium bedding, down duvets, in-room safe, desk

Grande Family Room

  • Sleeps 5

View all photos for Standard Queen Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Queen Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Triple Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Triple Room, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 25 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Canal view
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking

8.4 out of 10
Very good
(22 reviews)
  • Canal view
  • Sleeps 7
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Family Suite, Non Smoking, Canal View

Premium bedding, down duvets, in-room safe, desk

Family Suite, Non Smoking, Canal View

9.8 out of 10
Exceptional
(6 reviews)
  • 57 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 9
  • 3 Single Beds and 2 Single Sofa Beds

View all photos for Grand Twin Room, Non Smoking, Canal View

Premium bedding, down duvets, in-room safe, desk

Grand Twin Room, Non Smoking, Canal View

8.8 out of 10
Excellent
(3 reviews)
  • 57 sq m
  • Canal view
  • Sleeps 11
  • 2 Single Beds and 4 Single Futons

View all photos for Comfort Double Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Comfort Double Room, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Junior Suite, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Junior Suite, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 39 sq m
  • Mountain view
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Executive Twin Room, Non Smoking, River View

Premium bedding, down duvets, in-room safe, desk

Executive Twin Room, Non Smoking, River View

10.0 out of 10
Exceptional
(1 review)
  • 57 sq m
  • Canal view
  • Sleeps 9
  • 2 Single Beds and 3 Single Sofa Beds

View all photos for Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

  • 39 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

Premium bedding, down duvets, in-room safe, desk

Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

  • 15 sq m
  • City view
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

  • 30 sq m
  • Canal view
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

  • 57 sq m
  • Canal view
  • Sleeps 9
  • 2 Single Beds and 3 Single Sofa Beds

View all photos for Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

  • 57 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 9
  • 3 Single Beds and 2 Single Sofa Beds

View all photos for Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

Premium bedding, down duvets, in-room safe, desk

Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking (Eco Plan -No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, Non Smoking (Eco Plan -No Cleaning Service)

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Triple Room, Non Smoking (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Standard Triple Room, Non Smoking (Eco Plan - No Cleaning Service)

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

  • 57 sq m
  • Canal view
  • Sleeps 11
  • 2 Single Beds and 4 Single Futons

View all photos for Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Canal view
  • Sleeps 7
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Standard Twin Room

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room

  • Sleeps 2

View all photos for Accessible Room

Premium bedding, down duvets, in-room safe, desk

Accessible Room

  • Sleeps 3

View all photos for Standard queen Room

Premium bedding, down duvets, in-room safe, desk

Standard queen Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2

View all photos for Standard Triple Room

Premium bedding, down duvets, in-room safe, desk

Standard Triple Room

  • Sleeps 3

View all photos for Comfort Double Room

Premium bedding, down duvets, in-room safe, desk

Comfort Double Room

  • Sleeps 2

View all photos for Executive River Twin

Premium bedding, down duvets, in-room safe, desk

Executive River Twin

  • Sleeps 5

View all photos for Junior Suite

Premium bedding, down duvets, in-room safe, desk

Junior Suite

  • Sleeps 4

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About the area

Otaru

With a stay at Hotel Nord Otaru in Otaru, you'll be in the historical district, just steps from Otaru Canal and a 1-minute drive from Otaru Music Box Museum. .This hotel is 1.3 mi (2.1 km) from Shin Nihonkai Ferry and 2.3 mi (3.8 km) from Otaru Tenguyama Ropeway.

What's nearby

  • Otaru Canal - 1 min walk - 0.1 km
  • Otaru City General Museum Ungakan - 2 min walk - 0.2 km
  • Sakaimachi Street - 5 min walk - 0.4 km
  • Otaru Music Box Museum - 15 min walk - 1.3 km
  • Shin Nihonkai Ferry - 2 min drive - 2.1 km

Getting around

  • Otaru Station - 9 min walk
  • Inaho Station - 20 min drive
  • New Chitose Intl. Airport (CTS) - 77 min drive

Restaurants

  • ‪ルタオ - ‬1 min walk
  • ‪小樽ビール 小樽倉庫No.1 - ‬3 min walk
  • ‪おたる政寿司 ぜん庵 - ‬3 min walk
  • ‪コメダ珈琲店 小樽運河通り店 - ‬3 min walk
  • ‪LeTao Canal Plaza - ‬1 min walk

About this property

Hotel Nord Otaru

Riverfront hotel with a 24-hour front desk and a restaurant
Hotel Nord Otaru offers 98 air-conditioned accommodations with safes and slippers. Beds feature down comforters and premium bedding. LCD televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries, and hair dryers.

This Otaru hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 98 air-conditioned rooms featuring refrigerators and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a banquet hall.
Enjoy a satisfying meal at sizzle serving guests of Hotel Nord Otaru. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 9:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Sizzle - This buffet restaurant serves breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Uncovered parking on site (JPY 1,200 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 1,430 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • sizzle

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1996
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2530 for adults and JPY 1430 for children
  • Uncovered self parking fee: JPY 1200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Nord Otaru
Nord Otaru
Nord Otaru Hotel
Otaru Nord Hotel
Hotel Nord Otaru Hokkaido
Hotel Nord Otaru Hotel
Hotel Nord Otaru Otaru
Hotel Nord Otaru Hotel Otaru

Hotel Nord Otaru Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 529 out of 1001 reviews
Rating 8 - Good. 363 out of 1001 reviews
Rating 6 - Okay. 76 out of 1001 reviews
Rating 4 - Poor. 20 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff helpfull when needed. The breakfast buffet was good. However, the buffet never changed dependant on the day.
Stayed 5 nights in Sep 2025

8/10 Good

Nicholas

Liked: Cleanliness, room comfort

Great location

Great, central location. The sights of Otaru were walkable and there were plenty of shops and restaurants nearby (although be warned yhat Otaru gets very quiet at night and most things close early). The hotel is very traditional (some might say old fashioned) but it was clean enough and comfortable. Fine for a short stay. Our room had a lovely view over the canal and the bed was comfortable. Decor was, again,very traditional. Wifi was decent. Well stocked amenity drawer in the lobby. Check-in was strictly at the designated check-in time and not a monent before (this seemed a common theme during our time in Japan). The check-in experience was slightly off putting as the lobby area stank of stale cigarette smoke. I learnt that this was because the designated smoking lounge was in the lobby. I think this should be reviewed, as it's extremely unpleasant as a non-smoker. The top floor bar was a lovely spot for drinks in the evening (and so well priced). Parking was easy enough and was around £6 per night. We didn't have breakfast as we needed to leave early the next morning.
Stayed 1 night in Aug 2025

8/10 Good

Janet Ho

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Closed to city center
Stayed 1 night in Sep 2025

8/10 Good

Hiroe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Jun 2025

10/10 Excellent

Kartawijaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location and great staff.
Stayed 4 nights in May 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms and great location
Stayed 1 night in Mar 2025

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay - out very spacious and comfortable home away from home. Everything from check in with welcoming attentive reception staff to other staff, the view from the room, the location, the ambiance/ decor - this hotel is recommended. The only negative - no coffee provided in the room or at reception.
Stayed 3 nights in Mar 2025

8/10 Good

Rebekkah

Liked: Cleanliness, staff & service, property conditions & facilities
The property worked for our vacation need. It was easy to access and enjoy the surrounding areas.
Stayed 7 nights in Feb 2025

10/10 Excellent

Christopher

Stayed 1 night in Feb 2025

8/10 Good

chang soon

Liked: Cleanliness, staff & service
호텔은 많이 낡은 느낌입니다. 오타루 역에서 운하쪽으로 걸어서 5분정도 이며 바로 운하 앞이라 위치는 정말 좋습니다.
Stayed 1 night in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and helpful staff
Stayed 2 nights in Feb 2025

10/10 Excellent

WONG

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy parking. Nice staff and clean room.
Stayed 1 night in Feb 2025

6/10 Okay

Felicity

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Great location next to canal. Room was dated and there were spots that weren't that clean, grout coming off the bathroom and debris behind the toilet seat...
Stayed 2 nights in Feb 2025

10/10 Excellent

Kai Seong Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just 5 to 8 minutes walk from Otaru Station.
Stayed 2 nights in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness
Polite and efficient
Stayed 5 nights in Feb 2025

10/10 Excellent

Madison, Des Moines

Stayed 1 night in Feb 2025

10/10 Excellent

Bang Hui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Zhaonan

Liked: Cleanliness, staff & service
The hotel is a bit old. But its location is very good. I like its breakfast best.
Stayed 1 night in Feb 2025

8/10 Good

May

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Stayed in an Eco room - god for short stay of 1-2 nights not so good for longer stay. Toilet not clean after 2 days smelled :(. Trash cans are not segregated no meaning to eco! Room gets too hot and windows cannot be opened. Location of hotel is good.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views

The view from the window was fantastic with unblocked view of the canal.
Stayed 2 nights in Dec 2024

10/10 Excellent

Xiqiang

Stayed 2 nights in Nov 2024

10/10 Excellent

Leon Tee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking the Otaru river. Walking distance from JR Station. Nice and spacious room for family.
Stayed 1 night in Dec 2024

8/10 Good

Simon

Stayed 1 night in Dec 2024