6/10 Okay
Tamara
Travelled with family
19 Sept 2025
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately on the final night of a 3-night stay at this hotel (which otherwise would've gotten a 4.5/5* rating from us), we found a sizable cockroach in our Junior Suite on the 5th floor. It was disturbing to us that there could be roaches accessing the rooms of such a fine establishment. We had been out the majority of the day so obviously the room was hot when we came got back... and we did have an empty container of food that was sealed and left in the trash of our room which probably attracted it... but the crazy part is I watched it disappear into a crack in the wall. Even though it was midnight by this point, the gentleman at the front desk did switch us to another clean room upon our request, as we no longer felt safe in our room and there was no way we could sleep... He claimed it was the first time there was any report of roaches. My advice to management: check the entire building for roaches and seal all the cracks in the walls!!! Otherwise, staff was friendly and accomodating, we got a welcome drink, a large glass water bottle and some fruit on day 1, and the buffet breakfast was very good (and we are picky eaters). The area is a little off the beaten path but everything is accessible by bus, long walks or taxis.
Tamara
Stayed 2 nights in Sep 2025
