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SureStay Plus Hotel by Best Western Sevierville

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Business centre
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Wilderness at the Smokies
    ‪1 min drive‬
  • Place, Soaky Mountain Waterpark
    ‪2 min drive‬
  • Place, Sevierville Convention Center
    ‪2 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(86 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(71 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessibility-1 King, Bathtub, Nonsmoking

  • Sleeps 2

Two Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

King Room

  • Sleeps 2

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About the area

Sevierville

With a stay at SureStay Plus Hotel by Best Western Sevierville, you'll be centrally located in Sevierville, within a 5-minute drive of Wilderness at the Smokies and Sevierville Convention Center. .This hotel is 8.5 mi (13.7 km) from Dollywood and 4.6 mi (7.3 km) from Titanic Museum.

What's nearby

  • Wilderness at the Smokies - 1 min drive - 1.8 km
  • Dolly Parton Statue - 2 min drive - 2.1 km
  • Soaky Mountain Waterpark - 2 min drive - 2.1 km
  • Wild WaterDome - 2 min drive - 2.5 km
  • Sevierville Convention Center - 2 min drive - 2.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 47 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬2 min drive
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Waffle House - ‬19 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel with free breakfast, near Wilderness at the Smokies
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 80 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary breakfast is included.
Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area. Free self parking is available onsite.
A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 490 out of 1055 reviews
Rating 8 - Good. 276 out of 1055 reviews
Rating 6 - Okay. 142 out of 1055 reviews
Rating 4 - Poor. 79 out of 1055 reviews
Rating 2 - Terrible. 68 out of 1055 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

christopher

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Hopefully they learn to clean

Looks like remodeled hotel but they don't know how to clean...stains on the sheets and the tub was disgusting. And sont bother calling as i tried 3 times to let them know of late arrival and never would answer
Stayed 1 night in Sep 2025

8/10 Good

Pedro

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 10 nights in Sep 2025

8/10 Good

Pedro

Travelled with family, Business traveller
Liked: Amenities
Yes
Stayed 8 nights in Sep 2025

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Derick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room smelled like mildew as you walk in to it , didn’t smell it that night we went in but did once we left and came back you could smell it , the sheets were a little wet too , but other then that it’s was a great stay
Stayed 2 nights in Sep 2025

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was clean but would get a musty smell at times. The beds are hard as a rock.
Stayed 5 nights in Sep 2025

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room!
Stayed 2 nights in Sep 2025

10/10 Excellent

MaryAnn

Stayed 1 night in Sep 2025

8/10 Good

Tim

Stayed 1 night in Sep 2025

4/10 Poor

Lisa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy room! Stunk of old onion food. Smell was so bad I could not sleep. Floor was filthy full of debris and literal clumps of hair! Bathroom sink, toilet and shower were full of hair and toothpast splater. Sheets had stains! Horrible experience! The front desk staff were very kind and professional! Too bad housekeeping is so horrendous!
Stayed 1 night in Sep 2025

4/10 Poor

Sarah

Stayed 1 night in Sep 2025

10/10 Excellent

Vickie

Stayed 1 night in Sep 2025

10/10 Excellent

Stacie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. The hotel was in the perfect location and the check in attendant was really nice and polite. We would definitely stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with y'all's facilities. The young man that checked us in and helped me out with my situation was just incredible.Thank you very much.
Stayed 2 nights in Sep 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff’s friendliness made us feel welcome at all times. Great value for the price. We truly enjoyed our stay and would definitely return.
Stayed 1 night in Sep 2025

8/10 Good

Hollie

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
I would use this hotel again.
Stayed 1 night in Sep 2025

10/10 Excellent

Katherine

Stayed 1 night in Sep 2025

6/10 Okay

Sheila

Disliked: Cleanliness
Toilet had so much old built up pee on the side that hasn’t been cleaned in months, I cleaned myself bc I couldn’t look at it anymore. No USB plugins, they could at least have them in the clock.
Stayed 1 night in Sep 2025

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will definitely stay again

The location was great, service was awesome! The only complaint I had was the mattress pad. We came back to the hotel way after 2am from being with friends at their cabin. They immediately brought me clean and new mattress pad, sheets and comforter. I appreciate the smiles and exceptional customers service at almost 3am
Stayed 2 nights in Sep 2025

10/10 Excellent

Client

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Sep 2025

6/10 Okay

Sheila

Disliked: Cleanliness, staff & service

Not impressed

We extended our stay by 1 night and out of 5 total nights, our room was cleaned only 1 time….no trash emptied, towels changed, beds made etc. our toilet in the bathroom had so much built up per on the side of it, I couldn’t stand it anymore and cleaned it myself.
Stayed 4 nights in Sep 2025

2/10 Terrible

Mike

Disliked: Property conditions & facilities, room comfort

Hotel room 125

The set up of the room was not ideal. Water pressure in the shower and sink were way too high. My wife has a disability and had to walk pretty far to get to the toilet in the bathroom. The breakfast wasn’t very good either. Sausage wasn’t very good coffee was okay.
Stayed 1 night in Sep 2025

10/10 Excellent

Utah

Travelled with partner
Very clean,comfortable and affordably priced.
Stayed 1 night in Sep 2025

4/10 Poor

Rebecca, San Bernardino

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor was dirty in the room. Beds were not comfortable. Breakfast ends at 9 am, but by 8:30 most food was not available and not being replenished. Not fun to have cereal with not milk. Additionally, housekeeping staff grabbed food when it was very busy with customers trying to get the last bit of food. The just proved how below standard this location is. Other than the special price we got online, it would not be worth the stay.
Stayed 1 night in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025