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SureStay Plus Hotel by Best Western Sevierville

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Business centre
Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Wilderness at the Smokies
    ‪2 min drive‬
  • Place, Soaky Mountain Waterpark
    ‪2 min drive‬
  • Place, Sevierville Convention Center
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(65 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(74 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Sevierville

With a stay at SureStay Plus Hotel by Best Western Sevierville, you'll be centrally located in Sevierville, within a 5-minute drive of Wilderness at the Smokies and Soaky Mountain Waterpark. .This hotel is 4.6 mi (7.3 km) from Titanic Museum and 8.5 mi (13.7 km) from Dollywood.

What's nearby

  • Wilderness at the Smokies - 2 min drive - 1.8 km
  • Soaky Mountain Waterpark - 2 min drive - 2.1 km
  • Wild WaterDome - 2 min drive - 2.5 km
  • Sevierville Golf Club - 3 min drive - 2.1 km
  • Sevierville Convention Center - 3 min drive - 2.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 47 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬2 min drive
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Waffle House - ‬19 min walk
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min walk
  • ‪McDonald's - ‬2 min drive

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel with free breakfast, near Wilderness at the Smokies
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 80 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary breakfast is included.
Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area. Free self parking is available onsite.
A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

Reviews

SureStay Plus Hotel by Best Western Sevierville Reviews

8.0

Very good

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 473 out of 1042 reviews
Rating 8 - Good. 279 out of 1042 reviews
Rating 6 - Okay. 148 out of 1042 reviews
Rating 4 - Poor. 79 out of 1042 reviews
Rating 2 - Terrible. 63 out of 1042 reviews

Reviews

8/10 Good

Russell

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

We had a good time, hotel was clean and had friendly staff. The breakfast was ok, food was running out around 7:30 and some of the hot food was cold.
Stayed 3 nights in Jun 2025

10/10 Excellent

Dolly

Liked: Cleanliness, staff & service, property conditions & facilities
There's just no face tissue in the bathroom.
Stayed 1 night in Jun 2025

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

daniel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the reason for our negative review is the fact that my wife got several bug bites overnight - two nights In a row - after first night when we advised the front desk -the manager and maid inspected our room when we complained of the bug bites - they lifted the mattress and agreed to change our room > the next night June 21 - we had the same bug bite issue and were told by the front desk that they would not charge us for one night ... would not ever think of staying at that place again & we rarely complain in regards to motels or hotel lodging !!!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Was just what we needed. Nice property
Stayed 1 night in Jun 2025

10/10 Excellent

James

Travelled with family
Liked: Staff & service, amenities
Very nice staff frieny and helpful
Stayed 2 nights in Jun 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel, clean, undated, comfortable bed. Convenient location.
Stayed 1 night in Jun 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenience to everything. They could have had more options for breakfast
Stayed 4 nights in Jun 2025

6/10 Okay

Josh

Stayed 2 nights in Jun 2025

2/10 Terrible

Abhijeet

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Its an old building barely holding the paint. The room had sticky floor. There were ants near the window. We asked the hotel receptionist to take care of it during the day. But when we came back in the evening they were still there. Only after reminding them about it someone sprayed something which was of no use. They do not clean the room daily. This is only if you request they will clean the room, take out the trash and make the bed. I mean it is a given that these things are done daily irrespective of a request being made or not. The shower wasn’t draining properly too.
Stayed 3 nights in Jun 2025

10/10 Excellent

Crystal

Stayed 2 nights in Jun 2025

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the bed was comfortable.
Stayed 3 nights in Jun 2025

8/10 Good

Keona

Liked: Amenities
The rooms are clean, check-in easy, and staff nice.
Stayed 1 night in Jun 2025

8/10 Good

fransheska

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was fantastic. Staff was very friendly. Breakfast was absolutely delicious. My only reason for taking away one star is when I would call. I could never get a hold of anybody but overall fantastic and will definitely be back.
Stayed 1 night in Jun 2025

6/10 Okay

Larry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff , horrible Breakfeast convienent location
Stayed 1 night in Jun 2025

10/10 Excellent

Cynthia

Stayed 1 night in Jun 2025

10/10 Excellent

Donna

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Real easy booking and friendly staff
Stayed 1 night in Jun 2025

6/10 Okay

Kayla

Travelled with family
Liked: Room comfort

Doubt we stay here again next year.

Not sure we will stay here again. This was the second time we have used this hotel. Last year we didn’t have any issues other than the front desk personnel wasn’t the friendliest. This year we had the same issue. The room wasn’t bad until we woke up the next morning with ants. There is a shelf above the AC unit by the window where you can set your bags or whatever. It was covered in ants when we woke up. They got all over and in the bags we had sat there. When I informed the front desk upon checking out they didn’t bother to try and make things right at all. Just said sorry about that. The bathroom is rough looking. Paint is peeling, the tub is old but it seemed clean. The breakfast is pretty good though!
Stayed 1 night in Jun 2025

8/10 Good

rosemary

Liked: Staff & service, property conditions & facilities, room comfort
A very good trip. The people that work there are ready too help with what ever you need. I have to give a big shout out too the front desk clerk, Raymond. Personality, smile, dedication too his job, I could go on and on. As the show goes "Everybody Loves Raymond" ❤️. The house keepers were friendly. Everything looked nice but the floors could have been a little cleaner. Breakfast was a winner 🏆. Loved the all day coffee machine until 9pm. The espresso machine was great. Convenience can't be beat. Everything is right outside your door. I would definitely come back again. And definitely recommend 👌. The price can't be beat for what you get. Very fast checkin and out.
Stayed 4 nights in Jun 2025

2/10 Terrible

Jeremiah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will not stay here again.

The room wasn’t very clean, the ac unit wasn’t working properly and the safety lock on the door was broken.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Whitney

Disliked: Cleanliness, property conditions & facilities, room comfort

Musty.

The room was damp, we first got put into a room that hadn’t been cleaned and had to moved. The bed was hard and the breakfast was soggy and disgusting, didn’t even try to eat it. I’m not sure how this place has good reviews. The ice maker was broken and no laundry. Save your money and go somewhere else. Very musty.
Stayed 1 night in Jun 2025

10/10 Excellent

travis and rachel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and courteous
Stayed 3 nights in Jun 2025