10/10 Excellent
Jonghee
Travelled with family and small children
9 Feb 2025
Liked: Cleanliness, staff & service, amenities
The start of our second trip to Sedona as a family wasn’t as great as we had hoped. Despite booking the most expensive guest room, the view from our room was quite different from the Sedona scenery I had imagined and longed for, which left both my daughter and me very disappointed. Moreover, when we checked in, I noticed that the lobby was being repainted. I assumed that was all. However, when we returned to our room the next day after going out, we found that the paint smell lingered inside, suggesting that our room had also been freshly retouched. Because of this, we had to keep the door open for over an hour to ventilate, despite the freezing temperature of -1°C. I cannot understand why such maintenance work was done without prior notice. Perhaps the hotel considered it a minor repair and carried it out alongside regular cleaning, but for guests who had not even checked out yet—especially parents with young children sensitive to respiratory issues—this was a serious problem.
However, since it was only our second day and we had limited time, we decided not to raise a complaint. We had a satisfying meal at a Mexican restaurant and a relaxing outdoor spa session, which left us feeling content nonetheless. Additionally, the staff’s attitude and breakfast options were excellent, so we chose to overlook the issue.
That said, if any hotel staff sees this review, I sincerely hope they take note of such details and make improvements.
Jonghee
Stayed 2 nights in Jan 2025
