10/10 Excellent
Leslie
2 Oct 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I arrived at the Radisson, I had had a delayed start, missed my ship embarkment, fell and injured my back, sat on highway in a downpour waiting for visibility, discovered I left one of my large suitcases at home, and although I’m old enough to handle stress, disappointment and pain, whenI stepped up to desk to check in and learnedthat my travel agent had made reservations for wrong date, I was ready to burst out in tears! The young ladies at the front desk discreetly reassured me and set out to solve the problems. They called their management because my agent was closed. They got me checked in, and even got me laundry aids so I could get a fresh start the next day! Maybe most importantly, I was back on my way to meet my ship with my dignity restored and the best night’s sleep I had in a month! a special shout out to Tova. She has a bright future ahead of her if she solves problems and provides customer service like that to all your guests!
Leslie
Stayed 1 night in Sep 2025























