I reserved their biggest room 2 months ago because it had the amenities that I needed for family for a much needed family weekend get away. I called a few days prior to make sure I had the right room reserved and I was told “Yes, you have our biggest room in the hotel reserved”.
When I showed up Friday night at 6:30, they informed me that my room was given away, and the only thing they could offer me was two separate rooms. When I asked why would they give my room away, I confirmed it 3 days ago. The guy had no idea why, just that the night shift person informed him that morning that they would need to tell me this when I checked it. No call, no notification, nothing. I was trapped and had no other option to change hotel this late in the evening, let alone find a big enough room somewhere else that I needed.
My family weekend was not what I reserved, we had to be separated in two different rooms, which is not what the point of this family getaway.
This place is dishonest, with poor communication. It has a terrible cold, dry, minimal breakfast area. They said they provide coffee in the room, but they only provide decaf. If you want regular in the morning, you have to go to the lobby. Completely defeats the purpose of having your own kitchen.
I will never stay here again.