6/10 Okay
Katherine, Martinez
26 Mar 2025
Liked: Cleanliness, property conditions & facilities
I have stayed many times at this property and I’ve noticed the last couple of times it has gone downhill. Aside from being familiar with this hotel, some of the reasons I have liked this property is convenience, ease of parking, staff courtesy, complementary breakfast, nice rooms and the fact that it has a laundromat in the hotel - I was very displeased my last visit. I had been on the road for almost a week and I needed to do laundry and they only had two of the washers working not only that one of the ones that was broken. If you open the top it smelled like mildew so clearly they were not getting that fixed. If they knew there was gonna be an issue they could’ve done something to organise or mitigate the line to get laundry done that night such as put up a signup sheet or something like that so people knew who is next the laundry room was dishevelled and dirty and frankly I only washed what I needed for the next couple days I was very disappointed And when I needed to take my luggage from my car in the Luggage cart was nowhere to be found & several hours later when I did find it one of the wheels was flat and so it made it really difficult to maneuver things around. If this hotel wants to stay in business, have repeat business as well as get referrals they really need to get their act together. Go back to the nice hotel that it was previously. for now I will probably stay somewhere else.
Katherine
Stayed 1 night in Mar 2025