When I arrived to check in around 2:15PM the person at the front desk said that the room had been cleaned but not been checked. We were fine with that since it was prior to normal checkin time. He then took my phone number and said he'd text me as soon as the room was ready. Since checking the room should only take a minute or two and he wasn't busy, we initially waited around for a while before leaving the hotel, expecting a call at any time to come back and pick up our key cards. Finally, it was approaching 4:30 and still no call, so we returned to the hotel. The person who had checked us in was gone, but we were told the room was ready. We just hadn't been contacted. We checked in to a nice room, that was fine for us. It just would have been nicer if the person could have followed up with us as promised about the room rather than have us drive around the town for 2 hours on a cloudy, drizzly day.