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Granbell Hotel Otaru

3.0 star property

Photo gallery for Granbell Hotel Otaru

Bar (on property)
Bar (on property)
Breakfast buffet
Sauna
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View map
1-1 Sakaimachi, Otaru, Hokkaido, 047-0027
  • Place, Sakaimachi Street
    ‪1 min walk‬
  • Place, Otaru Canal
    ‪3 min walk‬
  • Place, Shin Nihonkai Ferry
    ‪2 min drive‬
  • Airport, Sapporo (OKD-Okadama)
    ‪38 min drive‬

Room options

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking

Twin Room, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Hollywood Twin Room, Non Smoking

Hollywood Twin Room, Non Smoking

Hollywood Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Non Smoking

Double Room, Non Smoking

Double Room, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Non Smoking

Superior Double Room, Non Smoking

Superior Double Room, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Accessible Room, Non Smoking

Accessible Room, Non Smoking

Accessible Room, Non Smoking

  • Sleeps 2
  • 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Corner Suite, Non Smoking

Corner Suite, Non Smoking

Corner Suite, Non Smoking

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

View all photos for Twin Room - Non-Smoking

Free WiFi, bed sheets

Twin Room - Non-Smoking

  • Sleeps 2

View all photos for Hollywood Twin Room - Non-Smoking

Free WiFi, bed sheets

Hollywood Twin Room - Non-Smoking

  • Sleeps 2

View all photos for Double Room - Non-Smoking

Free WiFi, bed sheets

Double Room - Non-Smoking

  • Sleeps 2

View all photos for Superior Double Room - Non-Smoking

Free WiFi, bed sheets

Superior Double Room - Non-Smoking

  • Sleeps 2

View all photos for Deluxe Twin Room - Non-Smoking

Living area

Deluxe Twin Room - Non-Smoking

  • Sleeps 3

View all photos for Accessible Room - Non-Smoking

Free WiFi, bed sheets

Accessible Room - Non-Smoking

  • Sleeps 2

View all photos for Corner Suite - Non-Smoking

Living area

Corner Suite - Non-Smoking

  • Sleeps 4

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About the area

Otaru

With a stay at Granbell Hotel Otaru in Otaru, you'll be steps from Otaru Canal and Sakaimachi Street. .This hotel is 16.5 mi (26.6 km) from Kokusai Ski Resort and 0.1 mi (0.2 km) from Stained Glass Museum.

What's nearby

  • Sakaimachi Street - 1 min walk - 0.0 km
  • Otaru Canal - 3 min walk - 0.3 km
  • Otaru Music Box Museum - 11 min walk - 0.9 km
  • Shin Nihonkai Ferry - 2 min drive - 1.4 km
  • Otaru Aquarium - 7 min drive - 5.9 km

Getting around

  • Otaru Station - 13 min walk
  • Teine Station - 21 min drive
  • Sapporo Okadama Airport (OKD) - 54 min drive

Restaurants

  • ‪小樽 かま栄 工場直売店 - ‬3 min walk
  • ‪おたる政寿司 ぜん庵 - ‬2 min walk
  • ‪回転寿し 和楽 - ‬5 min walk
  • ‪廻転ずしとっぴー 小樽運河通店 - ‬2 min walk
  • ‪万次郎 - ‬3 min walk

About this property

Granbell Hotel Otaru

Hotel with a rooftop terrace, steps from Otaru Canal
Granbell Hotel Otaru offers 159 air-conditioned accommodations with hair dryers. Televisions come with smart speakers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).
Public bath/onsen services include an indoor public bath (no minerals).
Make yourself at home in one of the 159 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and smart speakers are provided for your entertainment. Bathrooms have hair dryers and toothbrushes and toothpaste.
Take in the views from a rooftop terrace and make use of amenities such as a vending machine.
At Granbell Hotel Otaru, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Self parking (subject to charges) is available onsite.
Granbell Hotel Otaru has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Outdoors

  • Rooftop terrace

Spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)

Accessibility

  • Lift (110 centimetre wide door)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart speaker

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: JPY 1500 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Granbell Hotel Otaru Hotel
Granbell Hotel Otaru Otaru
Granbell Hotel Otaru Hotel Otaru

Reviews

Granbell Hotel Otaru Reviews

7.8

Good

9.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 10 out of 23 reviews
Rating 8 - Good. 5 out of 23 reviews
Rating 6 - Okay. 4 out of 23 reviews
Rating 4 - Poor. 2 out of 23 reviews
Rating 2 - Terrible. 2 out of 23 reviews

Reviews

8/10 Good

Wen Yan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are great and new.
Stayed 2 nights in Oct 2025

6/10 Okay

Hitomi

Liked: Cleanliness, property conditions & facilities
Room is clean and brand-new. Staff are helpful but need more attention to the guests. There are shops nearby. Public bath and sauna are good but small.
Stayed 1 night in Sep 2025

10/10 Excellent

Wing

Stayed 1 night in Jul 2025

10/10 Excellent

Chun wai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉可以提供毛巾好更好。
Stayed 2 nights in Oct 2025

8/10 Good

joonhee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친철 청결 모두 만족합니다.
Stayed 2 nights in Oct 2025

8/10 Good

kiyotaka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大浴場があって快適でした。
Stayed 1 night in Oct 2025

10/10 Excellent

Miku

Stayed 1 night in Oct 2025

10/10 Excellent

Moe

Liked: Cleanliness, amenities, property conditions & facilities
お部屋がホテル！！という感じじゃなくて自室っぽい雰囲気が好きだった
Stayed 2 nights in Oct 2025

8/10 Good

saiki

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
従業員の対応は、非常に親切でしたが朝食が期待していましたが小樽らしくなかったのが残念でした。
Stayed 1 night in Oct 2025

6/10 Okay

YUMIKO

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
スパは良かった
Stayed 1 night in Sep 2025

10/10 Excellent

NAOKI

Stayed 1 night in Sep 2025

10/10 Excellent

wilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Only issue was the airco which was only in Japanese, we had to ask the frontdesk to assist at any adjustment
Stayed 1 night in Sep 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

TOMOAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

kuniaki

Stayed 1 night in Sep 2025

6/10 Okay

satoru

Travelled with partner
Liked: Amenities
想像以上に狭かった
Stayed 1 night in Aug 2025

10/10 Excellent

tomoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

YORIKO

Liked: Cleanliness
Disliked: Property conditions & facilities
お盆の時期だったから仕方ないのですが、値段の割に部屋が狭くてびっくりしました。
Stayed 1 night in Aug 2025

6/10 Okay

Lin cheng

Travelled with family
Liked: Cleanliness
適合雙人的輕旅行住宿，以家庭旅遊的角度，不管是停車（無提供）、房間大小（CP值）都不突出。
Stayed 1 night in Aug 2025

10/10 Excellent

RIKAKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3泊しました。深さのある露天風呂がとても気持ち良かったです。新しいのでお部屋も清潔で、スタッフさんも感じの良い方が多かったです。 3泊の場合、お部屋の掃除が1回のみで、タオルやコーヒーなどの備品を自分でフロントに取りに行かないといけない点だけが残念でした。
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

可以觀望一下再入住的酒店

非常新的酒店, 新到令我覺得整體配套都尚未準備好開業 環境跟酒店的狀況非常優秀, 值得推薦 房間也很舒服, 大浴場也很寬敞 唯獨酒店的服務人員及配套很不友善 無法為住客提供充足的車位 服務人員指示泊其他停車場時也說不清收費 想要加購早餐被告知已滿額無法加購 晚上想要多拿一個枕頭也被告知已經沒有額外的枕頭了 想要入住的朋友可以考慮等酒店營運多一段日子再去吧
Stayed 1 night in Jul 2025

4/10 Poor

David

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Check in 時間太久了！
Stayed 1 night in Jul 2025

2/10 Terrible

Naomi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
オープン日初日の宿泊で利用しました。 ①到着して、駐車場に停車させる際、【ボタンを押してスタッフ呼び出し】と記載あったが、ボタンを押してもスタッフが出てこなかった。 ホテル内に入り、スタッフに聞いたところ、満車だから近くのパーキングを案内された。 呼び出しボタンの意味あるか？ ②部屋入口オートロックの不備。 大浴場から戻ったら、部屋の鍵が開かず、エレベーター前の内線に行ったが、内線番号を押しても繋がらない（というかかけ方が良くわからない、説明書き内容不足） 結果的にドアは初期設定不備だったらしく業者に問合せしリセットしたら開いたとの事。 ③部屋の鍵が開かない間、6階のラウンジで飲みながら待たせて貰ったが、（大浴場帰りのトラブルで財布を持ってなく、鍵が開いたら財布を取りに部屋に行くつもりでいた） ホテルの方がラウンジまで解錠出来たと呼びに来たが、ラウンジの店員さんに状況は何も説明してくれず、自ら、財布を取りに部屋に戻っていいか確認し、退店。その後、ホテルの方から、鍵開くか一緒に部屋まで付き添う、と。 だったら、その事をラウンジの方に言ってくれたら、私が財布を忘れてラウンジに入ってるおっちょこちょいな人みたいな恥かかずに良かったのでは？配慮が足りなく残念。 ④洗濯しようと3階に行ったが、地図に場所の記載なし。エレベーター横には、自販機コーナーがあったが、その表記すら地図にない。 3階フロアを探し周り、一番奥まった場所で発見。これは誰も分かりません！ そして、洗濯機もトラブルしてるのか、ホテルの方2名で対応中。 結果的に夜に洗えず、朝5時起きで洗いに行った…。 ⑤部屋の電気のスイッチが分かりにくい！部屋中探すが見つけきれず、AIアシストが置いてあるから、もしや？と思い、部屋の電気を消して！と指示出したが、もちろん出来ない（笑） 結果的に、ベッドの枕で隠れてた…。 ⑥ベッドの高さがとても高いため、高齢者や足腰悪い人には、負担大きいと思う。 諸々、残念すぎたが、オープン初日で、設備は新築のためキレイさだけは満足。
Stayed 1 night in Jul 2025