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Granbell Hotel Otaru

3.0 star property

Photo gallery for Granbell Hotel Otaru

Bar (on property)
Restaurant
Sauna
Bar (on property)
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Bar
  • Laundry room

Explore the area

View map
1-1 Sakaimachi, Otaru, Hokkaido, 047-0027
  • Place, Sakaimachi Street
    ‪1 min walk‬
  • Place, Otaru Canal
    ‪2 min walk‬
  • Place, Otaru City General Museum Ungakan
    ‪6 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪54 min drive‬

Room options

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking

Twin Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Hollywood Twin Room, Non Smoking

Hollywood Twin Room, Non Smoking

Hollywood Twin Room, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Non Smoking

Double Room, Non Smoking

Double Room, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Non Smoking

Superior Double Room, Non Smoking

Superior Double Room, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Accessible Room, Non Smoking

Accessible Room, Non Smoking

Accessible Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Corner Suite, Non Smoking

Corner Suite, Non Smoking

Corner Suite, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Twin Room - Non-Smoking

Free WiFi, bed sheets

Twin Room - Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Hollywood Twin Room - Non-Smoking

Free WiFi, bed sheets

Hollywood Twin Room - Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Double Room - Non-Smoking

Free WiFi, bed sheets

Double Room - Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Double Room - Non-Smoking

Free WiFi, bed sheets

Superior Double Room - Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Twin Room - Non-Smoking

Living area

Deluxe Twin Room - Non-Smoking

  • Sleeps 3
  • Free Wi-Fi

View all photos for Accessible Room - Non-Smoking

Free WiFi, bed sheets

Accessible Room - Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Corner Suite - Non-Smoking

Living area

Corner Suite - Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

Similar properties

Restaurant
Hotel Torifito Otaru Canal
Otaru
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.4 out of 5, Excellent, 1,005 reviews
The price is AU$74
13 May - 14 May
Hotel Torifito Otaru Canal

About the area

Otaru

With a stay at Granbell Hotel Otaru in Otaru, you'll be steps from Otaru Canal and Sakaimachi Street. .This hotel is 0.1 mi (0.2 km) from Stained Glass Museum and 0.2 mi (0.2 km) from Otaru Art Village.

What's nearby

  • Sakaimachi Street - 1 min walk - 0.1 km
  • Otaru Canal - 2 min walk - 0.2 km
  • Otaru City General Museum Ungakan - 6 min walk - 0.6 km
  • Otaru Music Box Museum - 11 min walk - 0.9 km
  • Shin Nihonkai Ferry - 3 min drive - 1.7 km

Getting around

  • Otaru Station - 13 min walk
  • Teine Station - 21 min drive
  • Sapporo Okadama Airport (OKD) - 48 min drive

Restaurants

  • ‪小樽 かま栄 工場直売店 - ‬3 min walk
  • ‪廻転ずしとっぴー 小樽運河通店 - ‬2 min walk
  • ‪おたる政寿司 ぜん庵 - ‬2 min walk
  • ‪回転寿し 和楽 - ‬5 min walk
  • ‪北海あぶりやき 運河倉庫 - ‬8 min walk

About this property

Granbell Hotel Otaru

Granbell Hotel Otaru offers 159 air-conditioned accommodations with hair dryers. Televisions come with smart speakers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).
Public bath/onsen services include an indoor public bath (no minerals).
Make yourself at home in one of the 159 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and smart speakers are provided for your entertainment. Bathrooms have hair dryers and toothbrushes and toothpaste.
Take in the views from a rooftop terrace and make use of amenities such as a vending machine.
At Granbell Hotel Otaru, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Self parking (subject to charges) is available onsite.
Granbell Hotel Otaru has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Outdoors

  • Rooftop terrace

Spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)

Accessibility

  • Lift (110 centimetre wide door)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart speaker

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: JPY 1500 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Granbell Hotel Otaru Hotel

Granbell Hotel Otaru Otaru

Granbell Hotel Otaru Hotel Otaru

Granbell Hotel Otaru Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 50 out of 86 reviews
Rating 8 - Good. 24 out of 86 reviews
Rating 6 - Okay. 6 out of 86 reviews
Rating 4 - Poor. 3 out of 86 reviews
Rating 2 - Terrible. 3 out of 86 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, amenities
Clean modern room (albeit small), outstanding shower pressure and heat, good location.
Stayed 1 night in Feb 2026

10/10 Excellent

Maja

Liked: Cleanliness, amenities, property conditions & facilities
Great place! Breakfast was amazing, can’t recommend that enough. Room was very comfortable and clean.
Stayed 3 nights in Jan 2026

8/10 Good

Christy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had booked a room at another hotel. It was horrible! So bad in fact I could not spend 1 single night there. I switched to the Granbell. The place was clean and well kept. I really appreciate the staff accomodating me.
Stayed 3 nights in Jan 2026

10/10 Excellent

Samuel, Dublin

Stayed 4 nights in Jan 2026

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities
Amazing location, friendly & helpful staff, great onsen, and comfortable beds.
Stayed 2 nights in Jan 2026

8/10 Good

Wen Yan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are great and new.
Stayed 2 nights in Oct 2025

6/10 Okay

Hitomi

Liked: Cleanliness, property conditions & facilities
Room is clean and brand-new. Staff are helpful but need more attention to the guests. There are shops nearby. Public bath and sauna are good but small.
Stayed 1 night in Sep 2025

10/10 Excellent

Wing

Stayed 1 night in Jul 2025

10/10 Excellent

Katsumi

Stayed 1 night in Jan 2026

10/10 Excellent

HUIWEN

Stayed 1 night in Jan 2026

10/10 Excellent

KA yan

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 2 nights in Dec 2025

10/10 Excellent

Tetsuo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
客室や設備も新しく、また朝食の内容も良かったです。ホテルの場所が駅から少し遠いのが難点でしたが、冬場でなければ問題ない距離の範囲でした。
Stayed 1 night in Jan 2026

8/10 Good

SEUNGCHUL

Liked: Cleanliness, staff & service, amenities
직원분들 친절합니다
Stayed 1 night in Jan 2026

8/10 Good

Subyung

Liked: Cleanliness, staff & service, amenities
객실도 깨끗하고 직원들이 친절합니다. 기타 부대 시설도 좋고 운하도 가까워 좋았습니다.
Stayed 1 night in Jan 2026

10/10 Excellent

NORIKO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
ホテル全体に清潔感があった。アクセスがよく、観光するのも便利でした。
Stayed 1 night in Jan 2026

10/10 Excellent

Hok Yiu

Stayed 1 night in Jan 2026

10/10 Excellent

AKIKO

Stayed 1 night in Jan 2026

8/10 Good

yoshizumi

Liked: Cleanliness, staff & service, amenities
海外からの客に対して最低限のマナーを守って頂くように宿泊施設としての対応を講じて頂きたい。
Stayed 1 night in Jan 2026

10/10 Excellent

正幸

Liked: Cleanliness, amenities, property conditions & facilities
大浴場もあり、朝食のメニューも豊富でスタッフもきびきび働いていた
Stayed 1 night in Jan 2026

8/10 Good

Daijiro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーションやお風呂がよかったです。
Stayed 1 night in Jan 2026

10/10 Excellent

Yuria

Stayed 1 night in Jan 2026

10/10 Excellent

Kanoko

Liked: Staff & service, amenities
Disliked: Cleanliness
新しいホテルでとても綺麗でした。 ハイセンスなカッコ良さがあり、部屋にはなかったけど、各階にあるウォーターサーバーもナイス！！ ひとつ残念なのは、部屋の掃除がイマイチだったこと。 あのテーブルは拭いていないな コーヒーの後が残ったままで、自分で拭く羽目に、、、 まぁ、許せる範囲内ではあったので。
Stayed 1 night in Jan 2026

2/10 Terrible

SHUNSUKE

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
朝食を当日つけることができず、朝食難民になった。非常に一辺倒な対応で柔軟さがない。子供2人連れている自分はとても困った。目の前で、「断っていいですか？」などとマネージャーかだれかに電話で聞いたり、目の前でスタッフ同士で「断って」などと不作法なとやりとりしており、非常に素人くさく、不愉快だった。
Stayed 1 night in Dec 2025

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
客室はきれい！朝ごはんもおいしい！大浴場もきれいで景色も良いです。 またきます。
Stayed 1 night in Jan 2026

8/10 Good

Yuen Ting

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
房間細了一點, 但舒服乾淨, 最喜歡6樓的大浴場
Stayed 1 night in Dec 2025