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Hotel Family

3.0 star property

Photo gallery for Hotel Family

Reception
Building design
Interior
Breakfast and lunch served
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Housekeeping

Explore the area

View map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪6 min walk‬
  • Place, Rua 25 de Marco
    ‪16 min walk‬
  • Airport, São Paulo (CGH-Congonhas)
    ‪32 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

7.6 out of 10
Good
(8 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

7.0 out of 10
Good
(22 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

8.6 out of 10
Excellent
(8 reviews)
  • 15 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Breakfast buffet
Total Hotel
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
3.8 out of 5, Good, 1,003 reviews
The price is AU$84
includes taxes & fees
1 Jan - 2 Jan 2026
Total Hotel

About the area

São Paulo

A stay at Hotel Family places you in the heart of São Paulo, a 3-minute drive from Rua 25 de Marco and 5 minutes from Sala São Paulo Concert Hall. .This hotel is 2.4 mi (3.8 km) from Municipal Theatre of São Paulo and 2.7 mi (4.3 km) from Liberty Square.

What's nearby

  • Shopping 25 Bras Mall - 2 min walk - 0.2 km
  • Feirinha da Madrugada - 3 min walk - 0.3 km
  • Mega Polo Moda - 6 min walk - 0.6 km
  • Worldwide Church of God's Power - 16 min walk - 1.4 km
  • Rua 25 de Marco - 16 min walk - 1.4 km

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Habib's - ‬4 min walk
  • ‪Giraffas - ‬5 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Praca De Alimentacao - ‬6 min walk

About this property

Hotel Family

Central hotel with a restaurant connected to a shopping center in São Paulo
Hotel Family offers 223 air-conditioned accommodations with minibars and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 223 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and ceiling fans.
Make use of convenient amenities such as complimentary wireless internet access, shopping on site, and a television in a common area. Additional features at this hotel include a reception hall and a vending machine.
You can enjoy a meal at the restaurant serving the guests of Hotel Family, or stop in at the snack bar/deli. Buffet breakfasts are available for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available on request).
Buffet breakfasts are available for a surcharge.
Hotel Family has a restaurant serving breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee: BRL 34.99 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 34.99 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 262 out of 695 reviews
Rating 8 - Good. 159 out of 695 reviews
Rating 6 - Okay. 138 out of 695 reviews
Rating 4 - Poor. 76 out of 695 reviews
Rating 2 - Terrible. 60 out of 695 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Omar

Stayed 1 night in Aug 2025

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

6/10 Okay

Eliane

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Jucélia

Stayed 4 nights in Sep 2025

10/10 Excellent

Rubya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ótima qualidade
Stayed 1 night in Sep 2025

10/10 Excellent

Margareth

Stayed 3 nights in Sep 2025

10/10 Excellent

Edivaldo

Stayed 5 nights in Sep 2025

6/10 Okay

Wellingthon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Reservei um quarto para mim, minha esposa e nosso bebê, chegamos lá e não tinha o berço que estava previsto, solicitei o berço na chegada e reforcei uma hora depois (17h), nada aconteceu. Em resumo foram encontrar o berço perto das 23h, e não sabiam nem montar ainda por cima. A cama era muito dura também, parecia que nem colchão tinha, complicado.
Stayed 1 night in Sep 2025

8/10 Good

REMIGTON

Stayed 3 nights in Sep 2025

10/10 Excellent

RUBENS

Stayed 1 night in Sep 2025

8/10 Good

José Roberto

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Geovani

Business traveller
Liked: Staff & service
Disliked: Cleanliness
A colcha estava suja de sangue, e os lençóis São muitos pequenos, fica saindo do colchão e eu tive que comprar uma lâmpada portátil, porque a lâmpada é fraquinha, muito escuro o quarto.
Stayed 4 nights in Sep 2025

8/10 Good

Moving

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale muito a pena

Tivemos uma ótima estadia, o café da manhã foi muito bom, a localização e excelente pra quem vai fazer compras. A cama faz muito barulho por conta da estrutura.
Stayed 5 nights in Sep 2025

10/10 Excellent

Marlene

Stayed 2 nights in Sep 2025

10/10 Excellent

Dragon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima licalizacao, atendimento e conforto.
Stayed 1 night in Sep 2025

10/10 Excellent

Marlene M

Stayed 1 night in Sep 2025

10/10 Excellent

Paulo

Stayed 3 nights in Sep 2025

4/10 Poor

Antonio Fontes de

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Rosimar

Stayed 1 night in Aug 2025

6/10 Okay

Ailton

Liked: Cleanliness
Disliked: Room comfort
Nada declarar
Stayed 1 night in Sep 2025

6/10 Okay

Janaina

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa localização para compras no Brás

Hotel ok. O quarto estava limpo, com tv e ar condicionado. Banheiro ok também. É perto da estação de metrô do Brás, então dá pra ir andando.
Stayed 1 night in Sep 2025

10/10 Excellent

Bianca Maria

Stayed 2 nights in Sep 2025

6/10 Okay

Maria Ana Andrade De Lima

Stayed 2 nights in Sep 2025