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Hotel Gran Palace

4.0 star property

Photo gallery for Hotel Gran Palace

Indoor pool
Reception
Indoor pool
Free daily buffet breakfast
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Huerfanos 1178, Santiago, 8340420
  • Place, Plaza de Armas
    ‪4 min walk‬
  • Place, Palacio de la Moneda
    ‪6 min walk‬
  • Place, Santiago Town Square
    ‪6 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪16 min drive‬

Room options

View all photos for Standard Room

Minibar, in-room safe, free WiFi, bed sheets

Standard Room

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Minibar, in-room safe, free WiFi, bed sheets

Superior Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room

Family Room

Family Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 6
  • 6 Single Beds OR 1 Queen Bed and 4 Single Beds

View all photos for Classic Room

Minibar, in-room safe, free WiFi, bed sheets

Classic Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed

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About the area

Santiago

With a stay at Hotel Gran Palace, you'll be centrally located in Santiago, within a 15-minute drive of Costanera Center and Parque Arauco Mall. .This hotel is 0.1 mi (0.2 km) from Former National Congress and 0.2 mi (0.2 km) from Museum of Chilean Precolombian Art.

What's nearby

  • Plaza de Armas - 4 min walk - 0.4 km
  • Palacio de la Moneda - 6 min walk - 0.5 km
  • Santiago Town Square - 6 min walk - 0.5 km
  • Mercado Central - 9 min walk - 0.8 km
  • Santa Lucia Hill - 10 min walk - 0.9 km

Getting around

  • Armas Station - 6 min walk
  • Parque Almagro Station - 17 min walk
  • Santiago Intl. Airport (SCL) - 17 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪El Rápido - ‬2 min walk
  • ‪Cafe Precolombino - ‬2 min walk
  • ‪Bar Nacional 2 - ‬2 min walk

About this property

Hotel Gran Palace

Hotel Gran Palace offers 107 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs and hair dryers. This Santiago hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and change of towels can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 107 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs and hair dryers. Conveniences include safes, and housekeeping is provided daily.
Don't miss out on the many recreational opportunities, including an indoor pool, a hot tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and shopping on site. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Santiago? This hotel has 12917 square feet (1200 square meters) of space consisting of a conference center and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 10:30 AM. A hosted evening meal is available for a surcharge daily.
Hotel Gran Palace has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of USD 25

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 10 meeting rooms
  • Business centre
  • Conference centre (12,917 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during December, November, January, February, March, and October:
  • Bar/Lounge
  • Business center
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 26.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: USD 26.0 per night
  • Hosted evening meal: USD 25

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 1:00 PM to 9:00 PM
Parking height restrictions apply

Property is also known as

Hotel Gran Palace Santiago
Gran Palace Santiago
Gran Palace
Hotel Gran Palace Hotel
Hotel Gran Palace Santiago
Hotel Gran Palace Hotel Santiago

Hotel Gran Palace Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 70 out of 161 reviews
Rating 8 - Good. 59 out of 161 reviews
Rating 6 - Okay. 12 out of 161 reviews
Rating 4 - Poor. 12 out of 161 reviews
Rating 2 - Terrible. 8 out of 161 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
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Stayed 5 nights in Dec 2025

10/10 Excellent

Hong

Stayed 1 night in Dec 2025

8/10 Good

Roxanne

Liked: Cleanliness
Disliked: Amenities
Nice staff, room was clean but showing its age. Vinyl flooring has been installed but they did a terrible job and degraded the room. Bathtub was a plus for this weary traveler.
Stayed 4 nights in Dec 2025

10/10 Excellent

Hunter

Stayed 3 nights in Dec 2025

4/10 Poor

Jay, Medina

Travelled with group
Disliked: Amenities, property conditions & facilities
Room, particularly bathroom, smelled like a sewer but it was rated high. There was no coat hangers. Small refrigerator wasn't working. Then they moved me to another room next day and it was tad better. Certainly not a 3 star hotel as rated.
Stayed 3 nights in Nov 2025

10/10 Excellent

Dorian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instalaciones aceptables, aseo adecuado, personal con excelente nivel de servicio. La piscina necesita un poco de cloro extra, pero no está mal.
Stayed 2 nights in Oct 2025

8/10 Good

Ashish

Liked: Cleanliness, staff & service

Good but noise difficulties

It is very conveniently located. Noise in general was way too much. AC unit and street noise. People are friendly. Would recommend for people with families. Internet was surprisingly good.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great! I was allowed to check -in early which gave me time to explore Santiago. The hotel is located right along the main drag so is very convenient. The breakfasts are great and the views are amazing . Highly recommend this hotel !
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had a medical emergency and the staff was very helpful. Staff was very friendly. Problems: non-functioning safe, phone, and some lights. Also level of safety in usage of shower was poor.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Great place, the room was a bit small but it had everything i meeded
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Mich, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and went out of their way to ensure our comfort and safety
Stayed 9 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The showers condition / hot water is pathetic. The AC was leaking water into the room. Sink no hot water .
Stayed 4 nights in Sep 2019

4/10 Poor

Anonymous

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff. Friendly and helpful. Breakfast buffet was okay, a good amount of choices.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great property with really nice amenities and a lovely staff.
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hotel staff, quiet hotel, and nice breakfast.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic place, best location, great staff, good breakfast, rooms were a little small but still nice.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy walk to everything. Great service
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent location, the property is close to historic places and metro stations... everything liked me.
Stayed 3 nights in Mar 2019

10/10 Excellent

BillBoehlert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran Palace is a very nice hotel right in the center of Santiago. The staff is very helpful and friendly, and the rooms are very nice.
Stayed 1 night in Mar 2019

10/10 Excellent

BillBoehlert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in is very easy. The staff are courteous and helpful. It has a lot of great facilities like a gym, hot tub, and pool, but we didn't use them because we were too busy exploring Santiago. This visit the room wasn't as big as on our first stay, but still it was very comfortable. There is also a very good breakfast.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Friendly helpful staff in reception. Good food in restaurant reasonable price. A little run down but good for the price.
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the center. Friendly workers. Great breakfast. Closer to all the attractions.
Stayed 5 nights in Feb 2019