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Hotel Arenal

3.5 star property

Photo gallery for Hotel Arenal

Lobby sitting area
Free daily full breakfast
Lobby sitting area
Lobby sitting area
2 outdoor pools, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Gym
  • Breakfast included
  • Room service

Explore the area

View map
Calle Beni # 340, Santa Cruz
  • Place, Ethno-folkloric Museum
    ‪5 min walk‬
  • Place, Plaza 24 de Septiembre
    ‪6 min walk‬
  • Place, San Lorenzo Cathedral
    ‪8 min walk‬
  • Airport, Santa Cruz (VVI-Viru Viru Intl.)
    ‪34 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite individual

Minibar, in-room safe, desk, laptop workspace

Suite individual

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

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  • Parking included
  • Free WiFi
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About the area

Santa Cruz

With a stay at Hotel Arenal, you'll be centrally located in Santa Cruz, steps from Arenal Park and within a 5-minute walk of Ethno-folkloric Museum. .This hotel is 0.4 mi (0.7 km) from Sacred Art Museum and 0.5 mi (0.9 km) from Plaza 24 de Septiembre.

What's nearby

  • Arenal Park - 1 min walk - 0.1 km
  • Ethno-folkloric Museum - 5 min walk - 0.4 km
  • La Recova Artisan Walk - 6 min walk - 0.6 km
  • Plaza 24 de Septiembre - 6 min walk - 0.6 km
  • San Lorenzo Cathedral - 8 min walk - 0.7 km

Getting around

  • Santa Cruz de la Sierra Station - 11 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 27 min drive

Restaurants

  • ‪Vintage Bar - ‬3 min walk
  • ‪Maratulde - ‬3 min walk
  • ‪Café Bar Mermón - ‬3 min walk
  • ‪La Fábrica de Bianca Flor - Centro - ‬5 min walk
  • ‪Clasicos 80's - ‬4 min walk

About this property

Hotel Arenal

Hotel with 2 outdoor swimming pools, steps from Arenal Park
Hotel Arenal offers 53 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 53 air-conditioned rooms featuring minibars and flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a sauna and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a reception hall. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Stop by the hotel's restaurant for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary full breakfast is served daily from 7 AM to 10 AM.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary full breakfast is served each morning between 7 AM and 10 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15.00 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Arenal Santa Cruz
Hotel Arenal Santa Cruz
Hotel Arenal Hotel
Hotel Arenal Santa Cruz
Hotel Arenal Hotel Santa Cruz

Reviews

Hotel Arenal Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 20 out of 59 reviews
Rating 8 - Good. 21 out of 59 reviews
Rating 6 - Okay. 7 out of 59 reviews
Rating 4 - Poor. 5 out of 59 reviews
Rating 2 - Terrible. 6 out of 59 reviews

Reviews

8/10 Good

Regis Jean Albert

Liked: Staff & service, property conditions & facilities
Ok
Stayed 4 nights in Aug 2025

10/10 Excellent

Max

Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel in a central location!
Stayed 1 night in May 2025

8/10 Good

Robert J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms spacious. Service excellent.
Stayed 3 nights in Mar 2025

2/10 Terrible

Leon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t consume anything in the fridge or use what is provided for you in the room. They will charge you in dollars at an inflated price. Also check the math. They mark up everything.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gloria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like very much the attention and the instally
Stayed 1 night in Aug 2022

8/10 Good

Marco A.

Business traveller
Liked: Cleanliness, staff & service

Good hotel

Good hotel, only needs get more modern.
Stayed 2 nights in Jan 2022

10/10 Excellent

Suchkov

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly, excellent service.
Stayed 1 night in Nov 2021

6/10 Okay

Marco

It’s an okish hotel

The hotel was so so not the best not the worst but definitely seem better
Stayed 1 night in Dec 2020

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort stay and nice staff

We spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.
Stayed 1 night in Dec 2020

10/10 Excellent

Julie, Mississauga, Ontario, Canada

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.
Stayed 7 nights in Mar 2020

8/10 Good

Pavol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Arenal

I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.
Stayed 3 nights in Apr 2019

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was super friendly and helpful. Breakfast was incredibly delicious with an assortment of fresh fruit, juices, pastries, eggs, breads, local cheese and much more.
Stayed 1 night in Dec 2018

10/10 Excellent

Hector, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Sebastien, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, clean rooms, great pool and great breakfast! Would come back here anytime.
Stayed 1 night in Oct 2018

8/10 Good

Nelson

Very good
Stayed 1 night in Sep 2018

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience for a one night stand. Staff very nice and good breakfast Excellent ratio quality/price
Stayed 1 night in Sep 2018

4/10 Poor

Diana, London

Disliked: Cleanliness, property conditions & facilities

Expect to be ripped off

Very disappointed, the toilet had a leak, the bath wasn't very clean, the sauna wasn't working and we were charged $30 dollars in order to get a refund because by mistake we paid twice. I so don't recommend it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

nice hotal close to the main square

Good place to stay with excllent service and personnel. Electrical installation needs to be improved but overall its an excellent hotel with a good family administration and price.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel Stars

I can not understand who decide Hotel Rates, but whoever assigned 4 stars to Hotel Arenal made a terrible mistake, ruined bathroom curtains, pillows hard as concrete, wifi worked ok. THis Hotel could be a nice 2 star Hotel and I would be your choice

4/10 Poor

Trond, La Paz

Liked: Staff & service
Disliked: Property conditions & facilities

Old hotel without sufficient renovation

This is supposed to be a 4-star hotel, but that is at least one star too much. The hotel gives the impression of old, because the intents of renovation have not given it a modern look. The rooms lack style and the wardrobes are terrible. The breakfast is very simple for a 4-star. The so-called gym has only three machines and no AC, so even in early morning it is too hot. Finally, the area where the hotel is situated is not recommended for walking outside, and be especially careful at night.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will never stay there again

I stayed there because it was rated as excellent. I don't know how anyone can rate this hotel as excellent. The hotel is very old and not well conserved. Cleaning lady only made the bed and changed towels but didn't do any cleaning at all. Floors were disgusting and all sofas and chairs in the hotel were not only deteriorated but not clean at all. Never will ever consider staying there again. Only good thing I can say is that people at the front desk were very kind.

8/10 Good

George, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and cheap for business

Centrally situated. Big rooms. Excellent food flavor. Big variety for breakfast. Need more attention to some maintenance details.