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Four Points by Sheraton Santa Cruz Scotts Valley

3.0 star property

Photo gallery for Four Points by Sheraton Santa Cruz Scotts Valley

Property amenity
Exterior
Lobby
Lounge
Suite, 1 King Bed, Non Smoking

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Gym
  • Laundry
  • 24/7 front desk
  • Bar
  • Pet-friendly

Explore the area

View map
5030 Scotts Valley Drive, Scotts Valley, CA, 95066
  • Place, Zip Line
    ‪8 min drive‬
  • Place, Mystery Spot
    ‪10 min drive‬
  • Place, Santa Cruz Beach Boardwalk
    ‪11 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪34 min drive‬

Similar properties

Exterior
Hilton Santa Cruz/Scotts Valley
  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.1 out of 5, Very good, 1,213 reviews
The price is AU$186
includes taxes & fees
12 Nov - 13 Nov
Hilton Santa Cruz/Scotts Valley

About the area

Scotts Valley

When you stay at Four Points by Sheraton Santa Cruz Scotts Valley in Scotts Valley, you'll be near the beach, within a 15-minute drive of Santa Cruz Beach Boardwalk and Monterey Bay. .This hotel is 5 mi (8.1 km) from Mystery Spot and 8.1 mi (13 km) from University of California, Santa Cruz.

What's nearby

  • Henry Cowell Redwoods State Park - 6 min drive - 7.2 km
  • Zip Line - 8 min drive - 4.3 km
  • Mystery Spot - 10 min drive - 7.5 km
  • Roaring Camp Railroads - 11 min drive - 6.9 km
  • Santa Cruz Beach Boardwalk - 11 min drive - 12.2 km

Getting around

  • Blossom Hill Station (Caltrain) - 34 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 36 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Bruno's Bar and Grill - ‬3 min drive
  • ‪Pizza Series - ‬3 min drive
  • ‪Otoro Sushi - ‬3 min drive
  • ‪Laughing Monk Brewing - ‬3 min drive

About this property

Four Points by Sheraton Santa Cruz Scotts Valley

Hotel in Scotts Valley with a fitness center and a 24-hour business center
Four Points by Sheraton Santa Cruz Scotts Valley offers 128 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 55-inch LED televisions come with pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

This Scotts Valley hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 128 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, a banquet hall, and bike parking.
You can enjoy a meal at 5030 serving the guests of Four Points by Sheraton Santa Cruz Scotts Valley, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Scotts Valley? This hotel has 2000 square feet (186 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
5030 - This restaurant specializes in American cuisine and serves breakfast and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 5 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 5,030

Things to do

  • Gym
  • Vineyard
  • Windsurfing
  • Wine tasting room

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 2,000 square feet of conference space
  • 24-hour business centre

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Terrace
  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV
  • Pay films

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay (maximum USD 75.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 5.00 per night
  • Pet fee: USD 75 per pet, per stay (maximum USD 75.00 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Four Points Santa Cruz Scotts Valley Hotel
Four Points Santa Cruz Hotel
Four Points Santa Cruz
Hotel Four Points Santa Cruz Scotts Valley Scotts Valley
Scotts Valley Four Points Santa Cruz Scotts Valley Hotel
Hotel Four Points Santa Cruz Scotts Valley
Four Points by Sheraton Santa Cruz Scotts Valley Hotel
Four Points by Sheraton Santa Cruz Scotts Valley Scotts Valley
Four Points Santa Cruz Scotts Valley
Four Points by Sheraton Santa Cruz Scotts Valley Hotel
Four Points by Sheraton Santa Cruz Scotts Valley Scotts Valley

Four Points by Sheraton Santa Cruz Scotts Valley Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 566 out of 1001 reviews
Rating 8 - Good. 199 out of 1001 reviews
Rating 6 - Okay. 115 out of 1001 reviews
Rating 4 - Poor. 65 out of 1001 reviews
Rating 2 - Terrible. 56 out of 1001 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hailey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful. Trevor was extremely helpful with check-in and anything else we needed! He was truly the goat. The room itself was clean and very nice. The only complaint I had is we were staying in a two bed room and one bed was insanely squeaky. Everytime they moved at night we were waking up. But our bed made no noise at all. Its crazy how much noise it made. Other than that, amazing stay. Will be staying again if I come to Santa Cruz for another over night.
Stayed 1 night in Aug 2025

10/10 Excellent

Janet

Loved the courtyard and that food was available in the lobby- also French doors that open onto balcony in my room
Stayed 4 nights in Jul 2025

4/10 Poor

Jacob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort

Great staff, awful maintenance.

The front desk staff did their best to alleviate the problems we found with the room. Going from least bad to worst, the body wash in the shower was empty, the bottom of the desk was broken and hanging, there were big grey stains on the sheets, the front desk weren’t given a set in the right size for them to give to us, and worst of all, both beds’ mattresses had giant divots from presumably decades of use. This and the sheets appear to be due to a lack of maintenance funding. We left early.
Stayed 2 nights in Jul 2025

4/10 Poor

Angelina

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Amy

Stayed 4 nights in Jul 2025

10/10 Excellent

Mandy

Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was disappointed to be given a handicapped room even though we were not physically handicapped —- when asked for a room with a bathtub, was told there weren’t any handicapped rooms with tubs. We let them know we did not need a handicapped room but based on their observation we required one.
Stayed 1 night in Jul 2025

10/10 Excellent

ryan

Travelled with family and small children
Liked: Amenities
Clean! Great service!
Stayed 1 night in Jul 2025

2/10 Terrible

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Still waiting to be refunded for being charged twi

Hotel was cool but what’s not is there was a mistake where they billed me 2 times for the same night and said I’d get refunded… here we are 30 days later and it’s still pending in my acc… 30 days for a refund is ridiculous
Stayed 5 nights in Jul 2025

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and rooms are updated and have a nice overall look and feel. We ate at the restaurant which is really just a handful of tables in the lobby. The hotel staff double as the servers - so it wasn't like having a designated server and the tables were still somewhat dirty from whoever was there previously. The room was spacious and clean and the bathroom seemed recently updated. However it was VERY hard to even turn the hot water handle on and off. When we returned to the room later we discoverd a huge puddle of water by the front door. We called for maintenance and clean towels (since we used all the towels wiping up the water) around 8:20pm. By 9:15pm we still had no one arrive, so we called back and the front desk person said she was the only person on staff and couldn't leave the front desk. She offered to still run towels to us, but I declined as we wanted to get ready for bed. We soon discovered it was the newly installed mini split that drains water down the wall and right in front of the hallway door when the AC goes off. I woke up to the sound of water draining down onto the floor. Since I knew there was no other staff, we just dealt with it. But this cannot be the first time this has happened! There was a good amount of road noise and also hallway noise. Overall decent hotel and updated, but not the quietest or the nicest.
Stayed 1 night in Jul 2025

10/10 Excellent

Kim Robin

Stayed 1 night in Jun 2025

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was a joke. The food was reheated frozen pizza from Costco. Not worth the money. 5030 was not a restaurant just a bar posing as a restaurant. The table were dirty and when I mentioned it to the girl behind the bar counter she said “oh really” so indignant, like I was crazy. She never even tried to explain why or clean the table.
Stayed 4 nights in Jul 2025

8/10 Good

Rasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great staff, clean rooms. Some staining on carpets, use of so many disposables could be reduced by simply putting cups on rooms. Room itself was very spacious (suite). I’d definitely recommend and stay here again. Overall I rate the stay 3.5/5 stars. Albeit I’m tough on a hotel that cost this much a night. Steam clean the hallways and U would give it a higher rating.
Stayed 2 nights in Jul 2025

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, great stay!
Stayed 2 nights in May 2025

6/10 Okay

Bianca

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Harinder

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Free coffee and water in the reception at all times. Very clean property.
Stayed 2 nights in Jul 2025

8/10 Good

Kadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Shea

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was running behind due to car issues and called in advance to let them know. My room was prepaid. They told me I had to get there by 2 AM, and I was just leaving Vegas at 5 PM. I felt the need to race and it put us into dangerous situations. We barely ate dinner. We got there at 2:15 and attending seemed completely unbothered because we were prepaid! Of course! So why did the other employee tell me I was going to miss some mysterious 2 AM deadline? Really, gonna turn away a mom with kids who prepaid and drove 9 hours to get there when they’re exhausted? Make her rush and cry with stress? Also their dryer sucks, requires 2 full passes, no quarter machine or card option, and it made US late the next day.
Stayed 1 night in Jul 2025

10/10 Excellent

Linda

Stayed 1 night in Jun 2025

10/10 Excellent

giuliana, Riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property surrounded by trees. Large patio seating area with fire pits. Close to several locations And easy parking. Rooms are spacious, nice sized bathroom and shower. Open faced shower (no door)- tends to leave water everywhere. Our shower had a very slow drain causing us to pause between showers to wait for it to drain(a bit irritating when 4 people need to shower). Our only real complaint was the thin walls/ doors. We could hear people walking in the hallways and closing doors- its sounded very loud. BTW- no pool on premises for those interested
Stayed 2 nights in Jul 2025

4/10 Poor

Katherine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We were excited to stay here based on the reviews and pictures. Unfortunately, our stay was the most disappointing of our two week road trip on which we stayed at five different hotels and motels. When we arrived the music was so loud the folks working at the check-in desk had to shout. They told us there would be live music until 9pm. there was a strangely rowdy vibe in the lobby, but we went up to our room. Once we arrived we found we had been given a single king room instead of the room for 4 that we had booked. When we let the front desk know, they offered us a room with two queens, but it was next door to the "birthday girl" for the rowdy party in the lobby and overlooked the very loud party in the courtyard. With two kids we were not able to take this room because we knew how loud it would be all night. We went back to the king room and asked them to make up the hide-a-bed in the couch, which they politely agreed to. After dinner out we came back and our bed was not made even though it was bedtime for the kids. When we asked the front desk about it a different employee told us we had to do it ourselves and was honestly really rude about it. There was not bedding provided except a single sheet and very disgusting duvet insert. We had to ask for bedding three times and eventually received two shower curtains, two actual curtains, and a blanket. Then after another trip to the front desk we managed to get pillows. The hide-a-bed was ancient and had a thick bar in the middle
Stayed 2 nights in Jul 2025

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was very good; well stocked, good selection, and good prices.
Stayed 3 nights in Jul 2025

10/10 Excellent

Harrison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Excellent hotel. Really enjoyed our stay here. No need for additional information as excellent sums up the stay
Stayed 1 night in Jul 2025

10/10 Excellent

Jose Antonio, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a full bar and restaurant, that was unexpected. The lobby area is beautiful and always served Iced water, coffee, iced tea, hot teas and hot cocoa. When I first walked in the hotel, it smelled so good. The beds were comfortable and I absolutely love that the air conditioner is above the entry door not near my bed, keeping me up all night. The huge walk in shower was awesome.
Stayed 1 night in Jul 2025