4/10 Poor
Sophie
13 Nov 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
My stay here was unfortunately quite disappointing. When I arrived, there was no explanation about how things worked — no information about the Wi-Fi, breakfast, the pool, the restaurant, or even how the front door operated. I had to ask twice whether the main door was locked at night and was finally told it stays open at all times, which made me feel unsafe. One evening around 9 p.m., someone tried to open my door. It may have been a child, as there were groups of children running and shouting in the hallways, but it was still unsettling as a solo female traveler. Noise was also a major issue. Extremely loud music played from around 6 p.m. until 1 a.m., and even with headphones and white noise at full volume, I could not block it out. Then, between 1 and 2 a.m. — and again around 5 a.m. — I could hear chairs being dragged across the floor. I only managed to sleep for about two hours.
Check-in was also quite confusing and slow. My reservation clearly showed that a first payment had already been made, but the staff insisted on charging me the full amount. Several phone calls were made before this was clarified, which made the process very stressful. I understand this is a Spanish-speaking country and do not expect everyone to speak English, but it would help a lot if the staff used a translation app or provided a simple printed sheet with basic information in English for foreign guests. But everyone was super nice
Sophie
Stayed 3 nights in Nov 2025
