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The staff was nice, however, I requested a wake up call and and I never received it. I called down stairs and they picked up the phone after the phone rang for 10 minutes.
La atencion fue PESIMA, no tienen cunas y no nos ofrecieron ninguna alternativa para que pudiera dormir nuestro bebe.
Esta viejo y sucio, encontramos una cucaracha. No habia agua caliente, el telefono no funcionaba y la atencion por parte del staff fue MUY MALA
NO LO RECOMIENDO
The property is not in downtown. You need to take a taxi or uber to reach to old town. It is easy and not expensive. Area is outskirts of the town so it is not walkable.
Property looked beautiful in person (lobby only) and online when booking. We arrived and checked in, were showed to our rooms and where to park our vehicle. Beds were uncomfortable, property and pool looked unkept. We traveled with small children and elderly, were unable to shower our only night here due to our rooms having no hot water. We called the front desk to have maintenance come assess and were met with a man who came to our rooms to give us a number of excuses and told us “not to expect hot water” - completely unacceptable. Our rooms were located directly by a small parking area and main road into the city. We had no sleep due to all of the traffic noise and uneasy feeling. Do not stay here.
I loved this place and would love to stay again. The pictures do no justice, it is like a 4 star hotel but advertises 3 stars. It was clean, beautiful facility, safe, hot water, excellent service