While the staff members I encountered were courteous and professional, the extended period without running water was completely unacceptable and significantly disrupted our stay. Access to running water is not an optional amenity—it is a fundamental service that any hotel is responsible for providing. Guests rely on the property to ensure continuous access to basic utilities necessary for sanitation, comfort, and health.
The inability to shower, flush toilets, wash hands, brush teeth, or properly use sinks and restroom facilities created not only major inconvenience but meaningful hygiene and sanitation concerns. Without reliable water service, guests cannot maintain basic standards of personal cleanliness, nor can they reasonably ensure sanitary conditions within their rooms. In addition, when such an essential utility is unavailable, it is the hotel’s responsibility to implement contingency measures—such as providing bottled water, access to alternative facilities, or clear guidance—to mitigate the impact. No meaningful alternatives or accommodations were offered during this time.
What was equally troubling was the lack of communication from hotel management. There were no proactive updates, no clear explanation of the situation, and no acknowledgment of the impact this had on guests during the disruption. Equally concerning, there was no meaningful communication at checkout, nor any follow-up outreach afterward to acknowledge the inconvenience or explain what had occurred