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Residence Inn by Marriott San Juan Isla Verde

3.5 star property

Photo gallery for Residence Inn by Marriott San Juan Isla Verde

Lobby
2 outdoor pools, pool loungers
Point of interest
Lobby
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Housekeeping

Explore the area

Map
6500 Isla Verde Avenue, Isla Verde, Carolina, 00979
  • Isla Verde Beach
    ‪2 min walk‬
  • Carolina Beach
    ‪9 min walk‬
  • Jose Miguel Agrelot Coliseum
    ‪7 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪12 min walk‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds

View from room

Studio, 2 Queen Beds

  • 46 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed

  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed

  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds

View from room

Studio, 2 Queen Beds

  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

On the beach, sun-loungers, beach umbrellas, beach towels

Courtyard by Marriott Isla Verde Beach Resort

  • Pool
  • Hot tub
  • Kids pool
  • Free WiFi
4.4 out of 5, Excellent, (1675)
The price is AU$569
for 1 room
includes taxes & fees
21 May - 22 May
Courtyard by Marriott Isla Verde Beach Resort

About the area

Carolina

A stay at Residence Inn by Marriott San Juan Isla Verde places you in the heart of Carolina, a 1-minute drive from Carolina Beach and 7 minutes from Casino del Mar at La Concha Resort. .This eco-certified hotel is 4 mi (6.5 km) from Jose Miguel Agrelot Coliseum and 5.2 mi (8.3 km) from Condado Beach.

What's nearby

  • Isla Verde Beach - 2 min walk - 0.2 km
  • Carolina Beach - 9 min walk - 0.8 km
  • Casino del Mar at La Concha Resort - 7 min drive - 6.9 km
  • Jose Miguel Agrelot Coliseum - 7 min drive - 6.5 km
  • Condado Beach - 8 min drive - 8.4 km

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 5 min drive

Restaurants

  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Metropol - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬1 min walk
  • ‪24 Market Place - ‬5 min walk
  • ‪La Bodeguita - ‬4 min walk

About this property

Residence Inn by Marriott San Juan Isla Verde

Eco-certified hotel with 2 outdoor pools and free breakfast
Residence Inn by Marriott San Juan Isla Verde offers 231 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Flat-screen televisions come with cable channels. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool.
Make yourself at home in one of the 231 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Flat-screen televisions are provided for your entertainment. Conveniences include phones, as well as laptop-compatible safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 9:30 AM.
Residence Inn by Marriott San Juan Isla Verde has a restaurant on site.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (USD 19 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dining table
  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 45 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 19 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence INN SAN Juan
By Marriott Juan Isla Verde
Residence Inn by Marriott San Juan Isla Verde Hotel
Residence Inn by Marriott San Juan Isla Verde Carolina
Residence Inn by Marriott San Juan Isla Verde Hotel Carolina

Residence Inn by Marriott San Juan Isla Verde Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1315 out of 2033 reviews
Rating 8 - Good. 381 out of 2033 reviews
Rating 6 - Okay. 189 out of 2033 reviews
Rating 4 - Poor. 82 out of 2033 reviews
Rating 2 - Terrible. 66 out of 2033 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

eunice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, staff are helpful
Stayed 3 nights in Feb 2025

6/10 Okay

Judy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel was nice. Staff was nice. The only thing was that the TV wasn’t working for two days n I sleep with the tv on .. no biggy They moved me to another room. The sofa bed had bedbugs we ran back to the room we were in at first and they only credited me $75 that wasn’t nice at all .
Stayed 3 nights in Jan 2025

2/10 Terrible

EBONY MARINEL

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is clean and in a good location. About a 10 min walk to beach
Stayed 3 nights in Jan 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent in both the bar/restaurant area, but especially Mariselle (spelling?) at the front desk… she is a real asset!

10/10 Excellent

Nelsy

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD UBICATION , GOOD ROOMS
Stayed 3 nights in Jan 2025

6/10 Okay

Nick

Liked: Staff & service
Disliked: Property conditions & facilities
I don't think the air conditioner was working correctly. Our room had a damp smell. Disappointed
Stayed 1 night in Feb 2025

8/10 Good

Adriann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. The room was clean, the grounds were kept up, staff was nice, conveniently located near all the places we wanted to visit. I would definitely stay here again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Brandon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a destination fee of $40 per night. And you are not paying that while booking online !! Just know that. The destination fee is pretty much $40 a day that you have to spend at the bar/ restaurant. At the marriot and it does not roll over. Use it or lose it. Other than that. Great stay. They have beach chairs and towels and umbrellas you can take to the ocean. It’s walkable about 7 mins. Great bars, on the ocean and next door. 10/10 stay…. About. A $14 uber from the airport.,we got a uber at 2:30 am from the airport then to the airport it was at 3:12. So uber runs all night. You’re good
Stayed 4 nights in Jan 2025

6/10 Okay

Neiza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn’t like the smell in the room and hallways. It smells like mold and it was very humid. The room couch and chair were stained, and the bathroom had no ventilation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Prescilla Maya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Staff was amazing; Carlos was a great bartender! Pool was great and entire hotel was clean and provided great service.
Stayed 3 nights in Jan 2025

6/10 Okay

Sakinah

Liked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Jasper

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 4 days, the experience was great
Stayed 3 nights in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service

Unexpected Charges & Unpleasant Odors

I stayed at Residence Inn Isla Verde San Juan and chose to pay at the property. At check-in, I confirmed there were no additional charges beyond the known $40 per night resort fee. However, at checkout, I was surprised with an extra $20 per night charge (totaling $43.60 after taxes). When I questioned it, staff first claimed it was required, but I later learned it was because I mentioned in the booking comments that I would prefer a room away from the elevators if possible. At no point was I told this would cost extra, nor did I agree to it. Adding to the frustration, there was a persistent foul odor—the area around my refrigerator and the hallway smelled like a dirty diaper. The same odor was noticeable in hallways on multiple floors. Between the undisclosed charge and the unpleasant smell, this was a disappointing stay. Double-check your bill and be aware of potential cleanliness issues. I expected honesty and better upkeep, but both were lacking.
Stayed 2 nights in Jan 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was good for what is was, the pool, breakfast, service, & room were good. Nothing was really excellent but no real bad experiences either. The bed was comfortable and the room was quiet even though you are so close to the airport. I would go back again.
Stayed 6 nights in Jan 2025

10/10 Excellent

Keosha

Stayed 3 nights in Jan 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

Lesly

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Upon arrival I checked in and had booked to stay in a room with 1 King bed. When I got the keys the room had two queen beds. I went to the front desk to correct this issue and all they did was assign me another room with two queen beds. I complained again and they said there were no more king beds available, I just don’t understand why they wasted my time. Secondly, the smell is so strong and unbearable. It’s very musty. Also, if you are a parent and want a place to have your kids screaming and playing ball in the hallway then this is the place for you. If you are an adult couple trying to relax, don’t even waste your time! We complained about the noise and they said they would send security, but nothing. Lastly, I checked out early and they told me I’ll be charged extra for early checkout which makes no sense. I will never ever stay here again nor will I recommend.
Stayed 4 nights in Jan 2025

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to the airport and walking distance to the beach, restaurants, bars, and a casino. I liked it included breakfast and complimentary daily credit for the bar and bar bites and drinks.
Stayed 3 nights in Jan 2025

10/10 Excellent

Asaad Nasir

Liked: Staff & service, amenities, property conditions & facilities
Everything was great and staff very friendly
Stayed 4 nights in Oct 2024

8/10 Good

Laura Katherine

Room smelled musty .
Stayed 3 nights in Jan 2025

6/10 Okay

Lawrence

Not very clean, room had a funky smell .
Stayed 4 nights in Jan 2025

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, lackluster food and drinks

The hotel is beautiful, rooms are spacious. We would stay here again but we wouldn't spend much time dining at the hotel. Poor food quality, small drinks and generally slow service.
Stayed 1 night in Jan 2025

6/10 Okay

Rafael

Stayed 7 nights in Jan 2025