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Hotel Milano

2.0 star property

Photo gallery for Hotel Milano

Panoramic Suite, City View
Panoramic Suite, City View | Terrace/patio
Signature Suite, 1 King Bed, Non Smoking
Front of property
Hallway

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
307 Calle Fortaleza, San Juan, San Juan, 00901
  • Place, Calle Fortaleza
    ‪1 min walk‬
  • Place, Castillo de San Cristobal
    ‪3 min walk‬
  • Place, Port of San Juan
    ‪4 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Suite, 1 King Bed, Non Smoking

Signature Suite, 1 King Bed, Non Smoking

Signature Suite, 1 King Bed, Non Smoking

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, City View

Honeymoon Suite, 1 King Bed, City View

Honeymoon Suite, 1 King Bed, City View

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, City View

A modern living room with a patterned floor, a round coffee table, a sofa, and a TV mounted on the wall.

Executive Suite, City View

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower

Deluxe Room, 1 King Bed, Roll-in Shower

Deluxe Room, 1 King Bed, Roll-in Shower

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite, City View

Panoramic Suite, City View

Panoramic Suite, City View

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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  • Free Wi-Fi
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includes taxes & fees
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About the area

San Juan

With a stay at Hotel Milano in San Juan (Old San Juan), you'll be a short 3-minute walk from Port of San Juan and within 5 minutes by car from Sheraton Casino. .This hotel is 2.2 mi (3.6 km) from Condado Beach and 2.9 mi (4.7 km) from Puerto Rico Convention Center.

What's nearby

  • Calle Fortaleza - 1 min walk - 0.1 km
  • Plaza de Armas - 3 min walk - 0.3 km
  • Castillo de San Cristobal - 3 min walk - 0.3 km
  • Port of San Juan - 4 min walk - 0.4 km
  • Catedral Basilica Menor de San Juan Bautista - 5 min walk - 0.5 km

Getting around

  • Domenech Station - 11 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 30 min drive

Restaurants

  • ‪Raices Restaurant - ‬3 min walk
  • ‪Pirilo Pizza Rústica - ‬1 min walk
  • ‪Cafe Mallorca - ‬2 min walk
  • ‪Cayo Caribe - ‬2 min walk
  • ‪Café Finca Cialitos - ‬2 min walk

About this property

Hotel Milano

Hotel Milano offers 31 air-conditioned accommodations with espresso makers and designer toiletries. Memory foam beds feature premium bedding. 45-inch Smart televisions come with premium satellite channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This San Juan hotel provides complimentary wired and wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 31 air-conditioned rooms featuring espresso makers and Smart televisions. Your memory foam bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (89 centimetre high)
  • Handrails in stairways (89 centimetre high)
  • Lift (122 centimetre wide door)
  • Raised toilet seat (43 centimetre high)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (94 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with premium satellite channels

Food and drink

  • Espresso maker
  • Mini-fridge

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property enforces quiet hours from 10:00 PM to 7:00 AM

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 38.15 per accommodation, per night
  • A damage deposit of USD 250 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 02-79-193983

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Milano Hotel

Hotel Milano San Juan

Hotel Milano Hotel San Juan

Hotel Milano Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 268 out of 401 reviews
Rating 8 - Good. 72 out of 401 reviews
Rating 6 - Okay. 37 out of 401 reviews
Rating 4 - Poor. 14 out of 401 reviews
Rating 2 - Terrible. 10 out of 401 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and perfect location
Stayed 1 night in Dec 2025

8/10 Good

DARRELL, BOISE

Stayed 1 night in Feb 2026

10/10 Excellent

Noel

Stayed 2 nights in Feb 2026

4/10 Poor

Cynthia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Room very small, double bed, definitely not queen I paid for, no windows. Not the Delux Queen I paid for. Closet was a wooden locker with hanger rod but no shelves. Bathroom was very nice and although small, bed was comfortable.
Stayed 2 nights in Feb 2026

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Staff was great. Shopping and restaurants close.
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Stayed 1 night in Feb 2026

10/10 Excellent

Jean carlos

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything went smoothly, I was treated kindly and my room was very modern with all amenities expected of a hotel. Not your typical hotel with that offers continental breakfast( they don't) but Beats almost every hotel in terms of pricing and commodity. Not ideal for people that are used to have expensive hotels or want all the birds and whistles. You have to park in one of the parking garages 2 or 3 streets down next to the hotel. Lots of bars and good places to hang out. Good restaurants to have breakfast or dine in. Totally recommend it.
Stayed 1 night in Feb 2026

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2026

10/10 Excellent

Cheryl

Liked: Cleanliness, amenities, property conditions & facilities
The hotel location was perfect! Our room was spotless, and staff were friendly, courteous, and helpful. We will definitely stay there again!
Stayed 1 night in Feb 2026

10/10 Excellent

Renata

Stayed 2 nights in Feb 2026

8/10 Good

Linda, Acton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except the water temperature. I was looking forward to a nice warm shower after a day of travelling but water was cool. It wasn’t any better in the morning either. Room, location and staff were all great.
Stayed 1 night in Feb 2026

10/10 Excellent

Jamelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Super clean and convenient Old San Juan
Stayed 1 night in Jan 2026

8/10 Good

Evelyn

Liked: Cleanliness, amenities
Great for short stay
Stayed 1 night in Feb 2026

8/10 Good

Michelle, Buford

Travelled with group
Liked: Cleanliness, property conditions & facilities
The rooms were clean and mostly quiet for sleeping. The front desk gals were super friendly and had great food recommendations. We did have an issue with late check out. Beforehand it was presented as no problem and only $25 to extend from 12am-2pm. However at the hotel we were told at first it was not available at all and after some pushing we’re able to get 12pm checkout. They said it was $50 if we wanted to stay longer than 12pm - double what we were originally told,
Stayed 1 night in Feb 2026

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities
We stayed here one night after our cruise because we wanted to see Old San Juan. The hotel was in good shape and the staff was friendly and actually got us into our room a couple of hours early. The location is perfect: easy walking distance from the port, close to lots of restaurants, and walkable to a lot of sights in OSJ that we wanted to see. The only negative was that the power went out in OSJ (and our hotel) while we were hanging out in the lobby after checking out, but before having lunch, so we ended up spending more of the day at the airport.
Stayed 1 night in Feb 2026

8/10 Good

Marianne

Liked: Cleanliness, amenities, property conditions & facilities
All above were outstanding Only complaint is water in shower not very warm
Stayed 1 night in Feb 2026

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. You did not get new towels everyday which was a little disappointing but we are environmental conscience so every other day was good. Bed was made everyday. I want to point out how clean this place was. Very happy. It has just opened and hopefully we come back we will see some art on the walls and shelves or a dresser in the room. Highly recommend. Staff and manager were so helpful and friendly.
Stayed 4 nights in Feb 2026

10/10 Excellent

Aasha

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, convenient location
Stayed 1 night in Feb 2026

10/10 Excellent

ERIC

Liked: Cleanliness, property conditions & facilities
The room was clean and nice
Stayed 1 night in Jan 2026

6/10 Okay

Bridget

Stayed 1 night in Jan 2026

10/10 Excellent

Theresa, Leander

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean and staff was very helpful and pleasant. Stayed 1 night before cruising and everything was close by. Only drawback was you could hear hallway noise.
Stayed 1 night in Jan 2026

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great service
Stayed 3 nights in Jan 2026

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms and friendly staff. Would stay there again.
Stayed 1 night in Feb 2026

8/10 Good

christopher

Liked: Cleanliness, amenities, property conditions & facilities
The good: Decent size bedroom and bathroom. Two double beds. Clean, everything worked. What could be better ? - sound proofing: Bedroom faced the mountain and so the snow ploughs woke me each morning around 5 am. A noisy family in the room below mine was easily heard. I asked them to keep quiet which they did. I was here to ski so enjoyed stay. Would return
Stayed 1 night in Jan 2026

4/10 Poor

Donna

Liked: Cleanliness
Disliked: Amenities
The hotel is cold and sterile. Although staff was kind our experience was not what we expect from any hotel. Arrived early on our flight. They checked us in and stored luggage in a room off the lobby, accessible by anyone. Lobby is large undecorated room with several chairs and sofas. K Just a big white roomNo coffee, water, tv, music. Available restroom was a dirty unlabeled closet in a back hall behind a closed unmarked door. Multiple travelers in our situation. Walked about town and had lunch,returned at 1PM and sat until 4PM. We were told our room. Would be ready 3:30-4. 30 people returning from 2PM til 4. No one addressed by staff. At 4 someone walked in off the street from a taxi and was immediately given a key. Everyone then went to desk and all paperwork and keys were already set up .we were given our key and as we went to or room found ours and everyone else were given keys that didnt work. The roo. Had no window, no phone. No chair. Only place to sit is on bed. Additional fee of $38 added with an apology for not sure what. Almost $300 for a cold sterile ininviting room with no hitel amenities. Never again. Would never recommend. We asked for assistance with ordering a taxi for our cruise transport the next day. Since our boarding time was well.past check out they did store luggage again. Staff acted like it was the first time they had been asked to do this. They were helpful but very unorganized in the process. Several guests had the same complaints
Stayed 1 night in Jan 2026