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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Children’s activities
Exterior
Sports facility
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

Explore the area

View map
8000 Tartak Street, Carolina, 00979
  • Place, Carolina Beach
    ‪5 min walk‬
  • Place, Isla Verde Beach
    ‪5 min walk‬
  • Place, Balneario de Carolina
    ‪2 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 1 King Bed (Top Floor)

View from room

Suite, 1 King Bed (Top Floor)

9.0 out of 10
Wonderful
(58 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds (Top Floor)

9.2 out of 10
Wonderful
(84 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

View from room

Suite, 2 Bedrooms, 2 Bathrooms

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 42 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(26 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Double Beds, Non Smoking (Nonsuite)

8.8 out of 10
Excellent
(42 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

9.0 out of 10
Wonderful
(18 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds, Pool View

8.6 out of 10
Excellent
(41 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Pool View

8.2 out of 10
Very good
(23 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

King Suite

  • Sleeps 4

King Suite with Pool View

  • Sleeps 4

Presidential Suite

  • Sleeps 4

Two Doubles Suite

  • Sleeps 5

Two Doubles Suite with Pool View

  • Sleeps 5

Mobility/Hearing Accessible King Suite with Roll-In Shower

  • Sleeps 4

Mobility/Hearing Accessible King Suite with Tub

  • Sleeps 4

Mobility Accessible One Bedroom King Suite with Tub

  • Sleeps 4

Mobility Accessible One Bedroom King Suite with Roll-In Shower

  • Sleeps 4

King Studio

  • Sleeps 2

Two Doubles Studio

  • Sleeps 4

High Floor King Suite

  • Sleeps 4

High Floor 2 Double Suite

  • Sleeps 5

King Suite-Top Floor

  • Sleeps 4

Top Floor Two Doubles Suite

  • Sleeps 5

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

9.0 out of 10
Wonderful
(232 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds

9.0 out of 10
Wonderful
(169 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

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About the area

Carolina

With a stay at Embassy Suites by Hilton San Juan Hotel & Casino in Carolina (Isla Verde), you'll be a 3-minute drive from Isla Verde Beach and 7 minutes from Condado Beach. .This casino resort is 5.5 mi (8.9 km) from Plaza las Americas and 5.6 mi (9 km) from Puerto Rico Convention Center.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Carolina Beach - 5 min walk - 0.5 km
  • Isla Verde Beach - 5 min walk - 0.5 km
  • Pine Grove Beach - 14 min walk - 1.2 km
  • Balneario de Carolina - 2 min drive - 2.4 km
  • Port of San Juan - 10 min drive - 10.9 km

Getting around

  • Hato Rey Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Pizza City - ‬9 min walk
  • ‪La Cueva Del Mar - ‬2 min walk
  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Wendy’s - ‬5 min walk
  • ‪Karaya - ‬6 min walk

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Family-friendly resort with a casino, 6-minute walk to Isla Verde Beach
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Make yourself at home in one of the 313 air-conditioned rooms featuring refrigerators and microwaves. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and complimentary weekday newspapers, as well as phones with free local calls.
Relax and unwind with massages, body treatments, and facials. After enjoying recreational amenities such as an outdoor pool and a hot tub, a lucky night at the casino is the perfect end to the day. This resort also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at El Patio, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the poolside bar. A complimentary cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Carolina? This resort has 12000 square feet (1115 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 27.88 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Things to do

  • 114 slot machines
  • 24-hour gym
  • 6 gaming tables
  • Bingo
  • Casino (650 square foot of space)
  • Children's pool
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Playground
  • TV in common areas
  • Water sports equipment

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways (74 centimetre high)
  • Handrails in stairways (84 centimetre high)
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (64 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 49.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 27.88 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel & Casino
Embassy Suites Hotel & Casino San Juan
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Embassy Suites Hilton San Juan Hotel & Casino Carolina
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Embassy Suites Carolina
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Embassy Suites by Hilton San Juan Hotel & Casino Carolina
Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2990 out of 4421 reviews
Rating 8 - Good. 876 out of 4421 reviews
Rating 6 - Okay. 296 out of 4421 reviews
Rating 4 - Poor. 128 out of 4421 reviews
Rating 2 - Terrible. 131 out of 4421 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Vanessa

Stayed 4 nights in Nov 2025

8/10 Good

daniel

Stayed 1 night in Oct 2025

10/10 Excellent

Daphnee

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was great
Stayed 2 nights in Nov 2025

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities
The fan in the room would not shut off and ran constantly. When maintenance came they said that is how it is and he could shut off the system completely or we put up with the fan. We had 2 other couples staying in different rooms with us and they had no issues turning the fan off. It was hard to sleep with the noise. The breakfast buffet was not great. I’ve had better at a much cheaper hotel. Coffee was very thick and strong. Not much fruit and the cooked items were cold and over cooked. The pool area is nice and the beach is a short walk and very nice. The chairs and umbrellas were great and the person there was very helpful. The rooms are spacious with a separate bedroom. Very convenient for the airport but a longer ride into Old San Juan.
Stayed 2 nights in Nov 2025

10/10 Excellent

Keazia

Stayed 2 nights in Nov 2025

10/10 Excellent

monabel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Hazem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes it was everything good
Stayed 4 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff who handles the food and bar especially the outside team are exceptional
Stayed 4 nights in Nov 2025

10/10 Excellent

Shampayne

Liked: Cleanliness, amenities, property conditions & facilities
The room got cleaned everyday and the staff was so amazing . Breakfast and happy hour was great!
Stayed 5 nights in Nov 2025

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was generally nice - one could learn how to smile. Breakfast was good. Room was nice and spacious. Table in the room was sticky - probably old varnish? I was greeted in the public restroom by a large cockroach - I took a picture - not a good restroom attendant! I was surprised that a shuttle was not available to the airport.
Stayed 1 night in Nov 2025

10/10 Excellent

Diane

Stayed 3 nights in Nov 2025

10/10 Excellent

Erin

Stayed 4 nights in Nov 2025

6/10 Okay

Kertecia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room never heated above 73 degrees. I would put the heat on 80 and the room never heated above 73 degrees.
Stayed 5 nights in Oct 2025

10/10 Excellent

Dalila

Stayed 1 night in Nov 2025

8/10 Good

Huey-Tang

Liked: Cleanliness, amenities, property conditions & facilities
Good in general; staff are friendly, room is clean. However, there were some loud music after 11pm; Also, couldn’t find the beach chair for 2 days straight. In general, sold choice.
Stayed 2 nights in Nov 2025

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu was fresh and large selections. The pool was beautiful. Cleaning staff was on point and did great. Would definitely come back again
Stayed 4 nights in Nov 2025

2/10 Terrible

Susan, Raymond

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
We came off a cruise at 8am at the hotel. We had three separate rooms. We each checked in and were told there was a good chance of early check in. One was offered an early room for an additional 60.00 which they declined. We were not but were told it would be a while which we expected with 4pm check in. One room was ready at 11am. The next at 2:30pm. We had plans for dinner stressed to the staff and asked if our room was available 4 x through 5pm when they finally found something for us.we had to be up and out at 3am. They were not helpful or friendly. I am a hilton honors was not treated as such. I strongly believe we were treated as such because we reserved thru expedia vs hilton the others reserved thru hilton. They only gave us our room because we were not happy for the 4th time and told us it was an upgrade which was not true. Our room had a moldy wet smell.
Stayed 1 night in Nov 2025

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Oct 2025

10/10 Excellent

LIGIA, PORTAGE

Stayed 4 nights in Oct 2025

10/10 Excellent

George

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent facility
Stayed 1 night in Nov 2025

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, amenities
Yes, staff were awesome!
Stayed 4 nights in Nov 2025

10/10 Excellent

MARIA IRENE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
todo bien
Stayed 5 nights in Nov 2025

8/10 Good

Sasikumar

Travelled with family and small children
Liked: Cleanliness, amenities
Good one
Stayed 4 nights in Oct 2025

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The amenities
Stayed 6 nights in Nov 2025

10/10 Excellent

GARY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great for our 40th anniversary, close to beach and restaurant
Celebrating 40th Anniversary here was perfect
Stayed 4 nights in Oct 2025