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DoubleTree by Hilton San Juan

4.0 star property

Photo gallery for DoubleTree by Hilton San Juan

Exterior
Lobby
Terrace/patio
Reception
Ping pong

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
105 Avenida de Diego, San Juan, 00914
  • Place, Calle Loiza
    ‪1 min walk‬
  • Place, Museo de Arte de Puerto Rico
    ‪3 min walk‬
  • Place, Casino del Mar at La Concha Resort
    ‪17 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds, Balcony

Premium bedding, in-room safe, blackout curtains, soundproofing

Deluxe Room, Multiple Beds, Balcony

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Deluxe Room, Multiple Beds, Garden View

Premium bedding, in-room safe, blackout curtains, soundproofing

Deluxe Room, Multiple Beds, Garden View

9.2 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Room 1 King Bed, Corner

Premium bedding, in-room safe, blackout curtains, soundproofing

Room 1 King Bed, Corner

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed Accessible

Premium bedding, in-room safe, blackout curtains, soundproofing

Room, 1 King Bed Accessible

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(13 reviews)
  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, blackout curtains, soundproofing

Room, 1 King Bed, Tower

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 1 King Bed Balcony

Deluxe 1 King Bed Balcony

Deluxe 1 King Bed Balcony

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 1 King Garden View

Premium bedding, in-room safe, blackout curtains, soundproofing

Deluxe 1 King Garden View

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Room

8.8 out of 10
Excellent
(77 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Standard 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard 1 Queen Bed

8.8 out of 10
Excellent
(70 reviews)
  • City view
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed

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Hilton Garden Inn San Juan Condado
  • Pool
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  • Spa
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4.4 out of 5, Excellent, 1,431 reviews
The price is AU$426
includes taxes & fees
14 Apr - 15 Apr
Hilton Garden Inn San Juan Condado

About the area

San Juan

With a stay at DoubleTree by Hilton San Juan, you'll be centrally located in San Juan, steps from Calle Loiza and within a 5-minute walk of Museo de Arte de Puerto Rico. .This family-friendly resort is 2 mi (3.2 km) from Condado Beach and 2 mi (3.3 km) from Jose Miguel Agrelot Coliseum.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Calle Loiza - 1 min walk - 0.0 km
  • Museo de Arte de Puerto Rico - 3 min walk - 0.3 km
  • Plaza del Mercado - 9 min walk - 0.8 km
  • Casino del Mar at La Concha Resort - 17 min walk - 1.4 km
  • Condado Beach - 4 min drive - 3.7 km

Getting around

  • Roosevelt Station - 4 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 22 min drive

Restaurants

  • ‪Bebo's Cafe - ‬3 min walk
  • ‪Cafe Pierre - ‬1 min walk
  • ‪River China - ‬7 min walk
  • ‪Lechonera El Rincón De Diego - ‬2 min walk
  • ‪173 - ‬2 min walk

About this property

DoubleTree by Hilton San Juan

DoubleTree by Hilton San Juan offers 184 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, bathrobes, and complimentary toiletries.

This San Juan resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A 24-hour health club and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.
Make yourself at home in one of the 184 guestrooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access is available. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include laptop-compatible safes and complimentary newspapers, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an outdoor pool, and a hot tub. Additional amenities at this Art Deco resort include complimentary wireless internet access, concierge services, and gift shops/newsstands. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Enjoy international cuisine at Cafe Pierre, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are available daily from 6 AM to 11 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in San Juan? This resort has 7000 square feet (650 square meters) of space consisting of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
Cafe Pierre - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Starbucks Coffee - Overlooking the garden, this coffee shop specializes in pizza and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Silk - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Parking on site (USD 25 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11 AM for a fee: USD 3 to 22 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Cafe Pierre
  • Silk
  • Starbucks Coffee

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (7,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 49.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 3.00 to 22.00 per person
  • Self parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

24-hour pool access
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Doubletree Hilton Hotel San Juan
Doubletree Hilton San Juan
Doubletree San Juan
Hilton Doubletree San Juan
San Juan Doubletree
San Juan Doubletree Hilton
Doubletree By Hilton San Juan Hotel San Juan
Hotel Pierre Puerto Rico
DoubleTree Hilton San Juan Hotel
Doubletree By Hilton Juan Juan
DoubleTree by Hilton San Juan Resort
DoubleTree by Hilton San Juan San Juan
DoubleTree by Hilton San Juan Resort San Juan

DoubleTree by Hilton San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1002 reviews
Rating 8 - Good. 193 out of 1002 reviews
Rating 6 - Okay. 77 out of 1002 reviews
Rating 4 - Poor. 24 out of 1002 reviews
Rating 2 - Terrible. 36 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Carlos

Stayed 1 night in Dec 2025

8/10 Good

Daniel

Stayed 8 nights in Dec 2025

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
eXCELLENT
Stayed 2 nights in Dec 2025

2/10 Terrible

zuwei, Sevenoaks

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am making a complaint against doubletree hotel in Puerto Rico. In the past, we have had stays at doubletree hotels and had good experience. This time it was a very bad case, mainly from after checkout. 1. When we checked out, we asked doorman to book a taxi to cruiser pier, we clearly asked for two things, one using credit card, two drop off at virgin voyage harbour. The doorman got the car for us. 2. First issue, when the lady driver dropped us off, she couldn’t take credit card , Apple Pay, it took quite a long time for us eventually to get cash to pay her. 3. The more wrong thing is, she dropped us off at wrong pier, at pier 4. Immediately we told her it was wrong, we could see virgin ship and pointed it to her. But she said as the road was closed we should walk to virgin ship on feet. As we were nor farmiliar with the area and could see the boat and thought it was in walking distance. Thus we accepted her idea, paid and started to walk. Later we knew that virgin ship was at pier 25, very far away from pier 4. After walking 45 min we almost missed our cruiser , by luck a kind gentleman gave us a lift, without his help we would definitely missed our cruiser. 4. In summery, the lady driver charged us 45 dollars, dropped us off at wrong place, after we pointed it out the right ship and pier, she lied to say it was within walking distance. We don’t mind walking a bit, but this lie almost ended up with missing our cruiser. This is a terrible experience!
Stayed 1 night in Dec 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
The corner room was a great size. Had a view of the pool in the back, pool table, ping pong, whirlpool, towels were provided in a clear cabinet by the pool. The location had some great restaurants and there was a supermarket right across the street that was open 24 hours. Condado beach was a 15-20 minute walk away and more great restaurants were there too! The location was great as it wasn’t filled with tourists, a nice quiet area with tourist spots within walking distance. The hotel itself was very clean and even though I put in a room request kind of late, they were able to accommodate! Great hotel stay.
Stayed 6 nights in Dec 2025

8/10 Good

Toya

Stayed 1 night in Dec 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Conveient
Stayed 1 night in Dec 2025

6/10 Okay

DEBORAH

Liked: Cleanliness, staff & service, amenities
The hotel was so cold inside. Could not regulate the thermostat in my room so I turned it off completely. The staff was nice and the room was comfortable, but a little worn out. Pillows were flat and old. Furniture outdated. They provided a coffee pot with cups and coffee, but no stir sticks, creamer or napkins. Shower worked, but handle was hard to turn.
Stayed 1 night in Nov 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, amenities, property conditions & facilities
Clean room every day
Stayed 3 nights in Dec 2025

10/10 Excellent

Richard

Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth

Stayed 2 nights in Nov 2025

4/10 Poor

Valeria

Travelled with family
Liked: Amenities, property conditions & facilities
Not how the pictures showed the hotel and how there was a fee that I didn’t know about. Our towels had hairs on them.
Stayed 4 nights in Nov 2025

6/10 Okay

Guissell

Travelled with partner
Liked: Cleanliness
It was average. Rooms were small. Very noisy in the morning with housekeeper.
Stayed 4 nights in Nov 2025

10/10 Excellent

Brittney

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great room and staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

4/10 Poor

Frida M

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room had bugs crawling in the walls. I notified the staff and the manager, she said that she would notify the housekeeper, she never did. The bugs where still there and I have pictures to prove it. I will never stay here again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Daria

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, very clean hotel, quiet, amazing service. Highly recommend!
Stayed 7 nights in Nov 2025

8/10 Good

Jason Kornelis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean facilities. Pool area really nice, shaded or sun areas available. 24 hr grocery store across street super convenient.
Stayed 7 nights in Nov 2025

10/10 Excellent

tina p

Liked: Cleanliness, amenities, property conditions & facilities
The staff is awesome the location is great you can walk and uber to all location. And conduct tours. Everyone is friendly and willing to help. Nice pool and sauna cabanas loved the location .
Stayed 5 nights in Nov 2025

8/10 Good

Harbuksh

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good and clean room
Stayed 2 nights in Nov 2025

8/10 Good

Tyrelle P

Liked: Cleanliness, staff & service, property conditions & facilities
Self parking was a lil far from the property but besides that I had a great stay Williams from the hotel staff was cool asf great stay
Stayed 3 nights in Nov 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Nov 2025

10/10 Excellent

DEBRA

Liked: Cleanliness, staff & service, amenities
Room was clean, well equipped and bed was very comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Latoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay! This hotel is central to restaurants, bars, beaches, Old San Juan, La Placita, T-Mobile Districto and more! The staff were friendly and the cookies were a plus!
Stayed 5 nights in Nov 2025