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The Row Hotel, BW Signature Collection

3.0 star property

Photo gallery for The Row Hotel, BW Signature Collection

Breakfast area
Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)
Reception
Breakfast area
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Place, Westfield Valley Fair Shopping Mall
    ‪6 min walk‬
  • Place, Santana Row Shopping Center
    ‪11 min walk‬
  • Place, Winchester Mystery House
    ‪18 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(29 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory-foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(6 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

2 Queen Beds, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee And Tea Maker

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee and Tea Maker

  • Sleeps 2

2 Queen Beds, Non-Smoking, Deluxe Room, Jetted Tub, Work Desk, Work Space, Mini Fridge

  • Sleeps 4

1 King Bed, Non-Smoking, Deluxe Room, Jetted Tub, Work Desk, Mini Fridge, Coffee and Tea Maker

  • Sleeps 2

Accessible-1 Queen, Mobility Accessible, Roll in Shower, Grab Bar, Work Desk, Mini Fridge, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll in Shower, Grab Bar, Work Desk, Mini Fridge, Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, 2 Flat Screen Tvs, Living Room, Dining Table, Work Desk, Sofa

  • Sleeps 2

Similar properties

Lobby
Spark by Hilton San Jose Airport
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.3 out of 5, Excellent, 544 reviews
The price is AU$147
includes taxes & fees
5 Apr - 6 Apr
Spark by Hilton San Jose Airport

About the area

San Jose

When you stay at The Row Hotel, BW Signature Collection in San Jose, you'll be in a shopping district, just steps from Silicon Valley and 13 minutes by foot from Santana Row Shopping Center. .This hotel is 10.9 mi (17.5 km) from Levi's Stadium and 2.6 mi (4.2 km) from SAP Center at San Jose.

What's nearby

  • Westfield Valley Fair Shopping Mall - 6 min walk - 0.6 km
  • Santana Row Shopping Center - 11 min walk - 1.0 km
  • San Jose Municipal Rose Garden - 15 min walk - 1.3 km
  • Santa Clara Valley Medical Center - 18 min walk - 1.5 km
  • Winchester Mystery House - 18 min walk - 1.5 km

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬19 min walk
  • ‪Lady M Cake Boutique - ‬10 min walk
  • ‪CoCo Fresh Tea & Juice - ‬19 min walk
  • ‪Tacos Los Tres Reyes - ‬7 min walk
  • ‪O'Connor Hospital - ‬8 min walk

About this property

The Row Hotel, BW Signature Collection

The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 48-inch Smart televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 55 air-conditioned rooms featuring Smart televisions. Your room comes with a memory foam bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including a vending machine.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 295 out of 513 reviews
Rating 8 - Good. 102 out of 513 reviews
Rating 6 - Okay. 52 out of 513 reviews
Rating 4 - Poor. 31 out of 513 reviews
Rating 2 - Terrible. 33 out of 513 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Not vaccumed under bed a lot of trash. Light bulbs not working. No blankets on bed. I have video if needed
Stayed 1 night in Dec 2025

10/10 Excellent

Kristen

Stayed 1 night in Dec 2025

10/10 Excellent

Toshihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

Skyler

Stayed 1 night in Dec 2025

4/10 Poor

Paul

Business traveller
The room was noisy with constant traffic noise until late at night. The bed was uncomfortable and the room was sparely furnished.
Stayed 1 night in Dec 2025

10/10 Excellent

Luis Antonio, La Habra

Stayed 2 nights in Nov 2025

8/10 Good

Kathryn

Stayed 1 night in Dec 2025

8/10 Good

Ana

Stayed 1 night in Nov 2025

8/10 Good

Shani

Travelled with family
Clean room, great breakfast, near freeways and mall
Stayed 2 nights in Nov 2025

10/10 Excellent

Erin

Stayed 1 night in Nov 2025

4/10 Poor

Vincent

Liked: Cleanliness, amenities
Disliked: Staff & service
Virtual assistant didn’t pay attention to me, took a while to check in. Ceiling fan wobbly and made noises and really close to busy street. Other than that room was okay.
Stayed 1 night in Nov 2025

4/10 Poor

Carlos

Disliked: Cleanliness, property conditions & facilities, room comfort
Too much outside noise from room, it sounded like something was hitting the drain pipe all night but it was the heating/air unit. We had to have the heater on all night for us to sleep without making that noise and it got really hot.
Stayed 1 night in Nov 2025

8/10 Good

tuong

Liked: Amenities
The was nice, but the heat doesn’t work well
Stayed 1 night in Nov 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean enough
Stayed 1 night in Nov 2025

6/10 Okay

Joe and Lynnette

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
To much noise.
Stayed 2 nights in Nov 2025

8/10 Good

Melinda

Liked: Cleanliness, staff & service, amenities
The free breakfast and the free parking.
Stayed 3 nights in Nov 2025

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2025

10/10 Excellent

Tannis, Winnipet

Stayed 1 night in Nov 2025

10/10 Excellent

Karen

Stayed 1 night in Nov 2025

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff was great, hotel and amenities were beyond disappointing. Having chose this particular hotel for the in room jacuzzi tub, was hugely disappointing that the bathtub did not function properly (bath spout does not work, only option to fill tub very slowely with shower) requested new room, none available with tub Tv did not function (tv could not connect and would load and then state connection unavailable) Room smelled horribly of wet dog, which wouldn’t be too bad. Except carpet was wet, which left our white socks, dirty/stained, wet and smelling like wet dog. Microwave in room was great except placed on shelf without plug. Microwave had to be moved to floor and nearest plug to use. Cooking on floor is not ideal while on vacation. Hugely disappointed Having experience in both high end and budget hotels, this would be disappointing even in the lowest end of motels.
Stayed 1 night in Nov 2025

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very nice staff..
Stayed 2 nights in Nov 2025

10/10 Excellent

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let us check in early, everything was smooth. It is on a busy street so don’t expect it to be quiet but we anticipated that.
Stayed 1 night in Nov 2025

4/10 Poor

Michella

Travelled with family
Liked: Staff & service, property conditions & facilities
Parking and location and everything was fine. Our beds were horribly uncomfortable. We actually had to check out a day early cause we couldn’t think about sleeping on them again. They were like sleeping on rocks
Stayed 2 nights in Nov 2025

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, amenities
Great amenities
Stayed 2 nights in Nov 2025

6/10 Okay

Jaclyn

Travelled with group
I would not choose this hotel for anything longer than one night or if you plan to have any time the hotel other than sleeping. It lacks any character, wasn't in great shape, etc. Definitely just a bed to sleep on and then leave
Stayed 1 night in Nov 2025