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The Catrina Hotel

2.5 star property

Photo gallery for The Catrina Hotel

Terrace/patio
Reception
Exterior
Exterior
Memory-foam beds, individually decorated, individually furnished, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View map
2110 S El Camino Real, San Mateo, CA, 94403
  • Place, San Mateo County Event Center
    ‪13 min walk‬
  • Place, Bay Meadows Park
    ‪16 min walk‬
  • Place, Hillsdale Shopping Center
    ‪17 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(61 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(32 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(14 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

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The price is AU$166
includes taxes & fees
5 Apr - 6 Apr
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About the area

San Mateo

With a stay at The Catrina Hotel in San Mateo (South San Mateo), you'll be within a 5-minute drive of San Mateo County Event Center and San Francisco Bay. .This hotel is 7.1 mi (11.5 km) from Kaiser Permanente Redwood City Medical Center and 7.8 mi (12.6 km) from Filoli.

What's nearby

  • San Mateo County Event Center - 13 min walk - 1.1 km
  • Bay Meadows Park - 16 min walk - 1.4 km
  • Hillsdale Shopping Center - 17 min walk - 1.5 km
  • Central Park - 3 min drive - 2.2 km
  • Fresenius Medical Care at San Mateo Medical Center Apheresis - 4 min drive - 2.5 km

Getting around

  • Hayward Park Station - 11 min walk
  • San Carlos, CA (SQL) - 14 min drive

Restaurants

  • ‪Leo’s Taco Truck - ‬2 min walk
  • ‪Moonbowls - ‬2 min walk
  • ‪Jack's Restaurant & Bar - ‬9 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪Kaizen & Coffee - ‬5 min walk

About this property

The Catrina Hotel

The Catrina Hotel offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Beds feature memory foam mattresses. 55-inch Smart televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries.

Make yourself at home in one of the 57 air-conditioned rooms featuring Smart televisions. Your room comes with a memory foam bed. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and bike parking.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (86 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Raised toilet seat (46 centimetre high)
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

The Catrina by Kasa
The Catrina Hotel Hotel
The Catrina Hotel by Kasa
Kasa The Catrina San Mateo
The Catrina Hotel San Mateo
The Catrina Hotel Hotel San Mateo

The Catrina Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 482 out of 1000 reviews
Rating 8 - Good. 257 out of 1000 reviews
Rating 6 - Okay. 125 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 76 out of 1000 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Mya

Stayed 1 night in Dec 2025

8/10 Good

Morgan

Stayed 6 nights in Dec 2025

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Great service
Stayed 1 night in Dec 2025

10/10 Excellent

Logan

Stayed 1 night in Dec 2025

6/10 Okay

kathryn

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Floor was peeling up. No cable tv, just stream your own services. No one at front desk to process checkout in the morning, waited for ten minutes
Stayed 1 night in Dec 2025

2/10 Terrible

Gautham

Liked: Cleanliness
Nobody at the front desk. They have a virtual screen which was not working and had to wait 30 minutes in the lobby to check in
Stayed 1 night in Dec 2025

10/10 Excellent

Logan

Stayed 1 night in Dec 2025

10/10 Excellent

Daniela

Stayed 1 night in Dec 2025

10/10 Excellent

May Florence

Stayed 1 night in Dec 2025

4/10 Poor

Ali

Business traveller
Disliked: Room comfort
Stayed 5 nights in Dec 2025

2/10 Terrible

John Ryan

Disliked: Cleanliness, amenities, property conditions & facilities
It was in a noisy street and the AC kept turning on and off. I didn’t sleep at all. The bathroom needed repair and needed to be cleaned better.
Stayed 1 night in Dec 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
When I say this place met my expectations I mean IT REALLY STOOD OUT. The rooms were clean, neat and well decorated. Check in was easy. Whole property was clean and well tucked away off main street. Will stay again!
Stayed 2 nights in Dec 2025

10/10 Excellent

TOM

Stayed 2 nights in Oct 2024

10/10 Excellent

Mario

Stayed 1 night in Nov 2025

6/10 Okay

Justine

Smaller room than I usually expect in a California suburb. Room was clean and mostly fine, but room had minor maintenance issues and the neighboring guests were occasionally loud late at night (particularly on Saturday night) In all it was adequate but I’d probably look elsewhere next time.
Stayed 6 nights in Dec 2025

6/10 Okay

Jodi

Business traveller
Overall, this place was fine and got the job done for a one night stay, but definitely had a few issues. The remote check-in process was a little bizarre and there was a ton of lag between me and the person via video. She was also a little aggressive about filling out the guest survey after and told me to complete it in front of her when I said I would prefer getting settled in my room first. The room itself was okay, but that bathroom had a few stray hairs stuck to the wall and a hole in the ceiling where a vent or light should have been? There was also some sort of overnight construction happening nearby and there were jackhammers going off from 11:00pm until nearly 3:00am. It made sleep nearly impossible. Did appreciate the parking, though, as well as the snacks and water bottles.
Stayed 1 night in Dec 2025

10/10 Excellent

Areli

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room,staff, amenities
Stayed 1 night in Dec 2025

6/10 Okay

rosemarie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It’s ok.
Stayed 1 night in Sep 2025

10/10 Excellent

May Florence

Stayed 1 night in Dec 2025

10/10 Excellent

Juan Alejandro

Stayed 1 night in Nov 2025

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place my go to
Stayed 1 night in Dec 2025

6/10 Okay

Dan

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I’m rooting for this hotel, but there are some problems: - Check-in is clunky. Greeted by an empty lobby with a screen that said it could not help us check in. Eventually a friendly woman showed up. Great. But wait—we have to wait for a second person she is training, who shows up a few minutes later. They should have my email from my online reservation, yet the ask for it. After several quiet minutes of typing, the front desk person said to check my email on my phone. There, is an email with my room number and a code for the door. How is this an improvement from a standard 2 minute check-in anywhere else? - First room had a few issues with the “tech”. The TV and lamps did not work. We did get a new room where things worked - However, the second room’s bathroom floor and shower were very dirty, with long, dark hairs that were not ours. I’d like to support this independent hotel, but will not be back. Sadly, I will go back to one of the maybe chains that just has their act together.
Stayed 1 night in Dec 2025

10/10 Excellent

Jonas

Stayed 2 nights in Oct 2025

2/10 Terrible

James R

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was AWFUL from check in to check out! DO NOT STAY HERE! The check in process was with AI gal in India! She was hard to understand. No one was onsite to speak with. Had a problem with the TV that didn’t work and they expected to charge us more money to move us to another room. We refused to pay more! Hotel was more than 3/4 empty! They finally agreed to have us move. We had to take all our stuff (we had tons as we were on the road for 3 weeks and I have a bad knee) back downstairs and back upstairs in another room in another building! We wasted almost 3 hours with arguing and finally moving! We asked to speak with someone and were told someone would be there around 11 or 12 the next day! Needless to say, we had to be on the road way before that
Stayed 1 night in Nov 2025

4/10 Poor

Nyekeva

Stayed 1 night in Nov 2025