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Hotel Sombra del Agua

3.5 star property

Photo gallery for Hotel Sombra del Agua

Outdoor dining
Superior Room, 2 Double Beds
Exterior detail
Restaurant
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Bar

Explore the area

View map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200
  • Place, San Cristóbal de las Casas Cathedral
    ‪2 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪2 min walk‬
  • Place, Plaza 31 de Marzo
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪116 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

9.4 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

San Cristóbal de las Casas

A stay at Hotel Sombra del Agua places you in the heart of San Cristóbal de las Casas, steps from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. .This hotel is 0.3 mi (0.5 km) from Regional Costume Museum and 0.3 mi (0.5 km) from Plaza 31 de Marzo.

What's nearby

  • San Cristóbal de las Casas Cathedral - 2 min walk - 0.2 km
  • Mesoamerican Museum of Jade - 2 min walk - 0.2 km
  • Foro Cultural Kinoki - 3 min walk - 0.3 km
  • Plaza 31 de Marzo - 3 min walk - 0.3 km
  • Ex-Convent of Santo Domingo - 5 min walk - 0.5 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 73 min drive

Restaurants

  • ‪El Mezcalito - ‬1 min walk
  • ‪Tarumba Restaurant - ‬1 min walk
  • ‪Via Vai Caffetteria - ‬1 min walk
  • ‪Casa Santa - ‬1 min walk
  • ‪Café Bar Revolución - ‬1 min walk

About this property

Hotel Sombra del Agua

Hotel Sombra del Agua offers 78 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Smart televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

Make yourself at home in one of the 78 air-conditioned rooms featuring Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and irons/ironing boards, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this Colonial hotel include wedding services and a reception hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Event facilities at this hotel consist of a conference center and a meeting room. Limited parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Hotel Sombra del Agua has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 100 metres
  • Limited on-site parking
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 200 to 300 for adults and MXN 120 to 180 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 1907
  • Colonial architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 450 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults, and MXN 120 to 180 for children
  • Rollaway bed fee: MXN 450 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Hotel Sombra del Agua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 784 out of 1002 reviews
Rating 8 - Good. 160 out of 1002 reviews
Rating 6 - Okay. 37 out of 1002 reviews
Rating 4 - Poor. 12 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

astrid, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 5 nights in Dec 2025

10/10 Excellent

adrian

Stayed 1 night in Dec 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, clean rooms , friendly staff, good food at Tarumba, and perfect location
Stayed 4 nights in Nov 2025

10/10 Excellent

Carlos

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel super bien ubicado en el centro de San Cristobal
Stayed 1 night in Nov 2025

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location & beautiful colonial building.
Stayed 2 nights in Nov 2025

10/10 Excellent

Frederic

Stayed 2 nights in Nov 2025

10/10 Excellent

Raquel

Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great service overall
Stayed 2 nights in Oct 2025

10/10 Excellent

Neda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and staff were kind and amazing. We will be back soon!
Stayed 6 nights in Sep 2025

10/10 Excellent

Elizabeth

Stayed 3 nights in Oct 2025

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and bed was comfortable. The dining was amazing. I have to say I miss the meals that were on the menu. The staff was super friendly and always attentive. We will definitely stay there again.
Stayed 4 nights in Oct 2025

10/10 Excellent

ABDUR, DECATUR

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at Sombra del Agua went above and beyond to make our recent trip a truly unforgettable experience. Not only did they provide exceptional accommodations and service at their beautiful hotel, but they also facilitated a fabulous dinner for our large group. The beds were very comfortable and the location is perfect. The hotel used to be an old home, so there isn’t the best insulation. They have a sister hotel that has more updated rooms and a spa & gym. Both restaurants are amazing.
Stayed 4 nights in Oct 2025

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant service was very slow. We cancelled our order and had bfast at another place
Stayed 4 nights in Oct 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Undoubtedly one of the most beautiful hotels in SC. Would stay again. The staff is phenomenal.
Stayed 5 nights in Oct 2025

10/10 Excellent

Patrice

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful hotel with wonderful service and delicious food. 10/10 I will be back!
Stayed 3 nights in Oct 2025

10/10 Excellent

Zayra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very nice staff.
Stayed 6 nights in Sep 2025

10/10 Excellent

Ernesto

Stayed 4 nights in Sep 2025

10/10 Excellent

Juan Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre un placer poder regresar a este Hotel. Excelente atención.
Stayed 4 nights in Sep 2025

10/10 Excellent

Sandra, Thornton

Stayed 1 night in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my wedding ceremony and dinner here and it was absolutely marvelous.
Stayed 1 night in Sep 2025

10/10 Excellent

Sandra, Thornton

Stayed 1 night in Sep 2025

10/10 Excellent

Oralia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very please with everything
Stayed 4 nights in Aug 2025

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay in Chiapas

We had a wonderful Time - hotel is very stylish and comfortable and the staff are fantastic - friendly and charming. The food in the restaurant was extremely good too for breakfast and dinner with local ingredients and all with the chefs little twist on things. I look forward to returning
Stayed 3 nights in Aug 2025