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Hotel Jovel

3.0 star property

Photo gallery for Hotel Jovel

Interior entrance
Standard Room, 2 Double Beds
Interior
Interior
Breakfast, lunch, dinner served; Mexican cuisine, garden views

Reviews

8.0 out of 10
Very good

Popular amenities

  • Restaurant
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View map
Calle Flavio A. Paniagua No. 27 Col., Centro, San Cristóbal de las Casas, CHIS, 29220
  • Place, San Cristóbal de las Casas Cathedral
    ‪5 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪7 min walk‬
  • Place, Santo Domingo Handicraft Market
    ‪8 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪150 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Down duvets, in-room safe, individually decorated

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

San Cristóbal de las Casas

With a stay at Hotel Jovel, you'll be centrally located in San Cristóbal de las Casas, within a 10-minute walk of San Cristóbal de las Casas Cathedral and Mesoamerican Museum of Jade. .This hotel is 0.6 mi (1 km) from Santo Domingo Handicraft Market and 0.7 mi (1.2 km) from Ex-Convent of Santo Domingo.

What's nearby

  • San Cristóbal de las Casas Cathedral - 5 min walk - 0.5 km
  • Ex-Convent of Santo Domingo - 6 min walk - 0.6 km
  • Mesoamerican Museum of Jade - 7 min walk - 0.6 km
  • Santo Domingo Handicraft Market - 8 min walk - 0.7 km
  • Guadalupe Church - 13 min walk - 1.1 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 75 min drive

Restaurants

  • ‪Cocoliche - ‬3 min walk
  • ‪Mercadito Nomada - ‬1 min walk
  • ‪Chavelas - ‬3 min walk
  • ‪Sarajevo Café Jardín - ‬1 min walk
  • ‪Daisuky - ‬2 min walk

About this property

Hotel Jovel

Hotel Jovel offers 30 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature down comforters. 15-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Stay in one of 30 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this Colonial hotel include concierge services and a television in a common area.
Enjoy Mexican cuisine at San Andres, a restaurant where you can take in the garden view, or stay in and take advantage of the room service (during limited hours). Local cuisine breakfasts are available daily from 7:30 AM to 11 AM for a fee.
Featured amenities include luggage storage, a safe deposit box at the front desk, and coffee/tea in a common area. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11 AM.
San Andres - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 11 AM for a fee: MXN 250 for adults and MXN 200 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • San Andres

Things to do

  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 2 buildings
  • 3 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 15-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 9:00 AM - 6:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

All guests must show a valid passport or photo ID at check-in.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 250 for adults and MXN 200 for children
  • Airport shuttle fee: MXN 3000 per person (one-way)
  • Airport shuttle fee per child: MXN 3000 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Jovel

Hotel Jovel San Cristobal de las Casas

Jovel San Cristobal de las Casas

Hotel Jovel San Cristobal De Las Casas, Mexico - Chiapas

Jovel San Cristobal las Casas

Hotel Jovel Hotel

Hotel Jovel San Cristóbal de las Casas

Hotel Jovel Hotel San Cristóbal de las Casas

Hotel Jovel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 40 out of 108 reviews
Rating 8 - Good. 40 out of 108 reviews
Rating 6 - Okay. 16 out of 108 reviews
Rating 4 - Poor. 5 out of 108 reviews
Rating 2 - Terrible. 7 out of 108 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Irene

Stayed 1 night in Jan 2025

8/10 Good

Raul Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Selene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A unique San Cristobal de las Casas experience.

6/10 Okay

Dolores

Stayed 3 nights in Sep 2022

8/10 Good

Sonia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Noisy, but cute

Very cute, adorable hotel, but the beds were not comfortable, and I can here everything going on in the other rooms.
Stayed 1 night in Nov 2021

10/10 Excellent

Jammie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous hotel.

Hotel was super gorgeous, great views, and had everything we needed. Beautiful garden and terrace. It was a pain to park. The staff wanted you super close to the sidewalk, so rims get scratched. Then there is a mandatory staff escort to the parking lot. Before my flight, the staff wanted me to wait a few minutes until other guests left—- did not appreciate having to wait when other staff said we could just take the key to open the offsite parking on our own. WiFi was not stable.
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service
I was robbed and beat up by 6 men outside hotel property. Police refused to help and escorted me in to the hotel. I requested an ambulance by the night clerk and he rudely said he wasnt calling anyone. That i was fine and i should go to sleep or leave the property. I had to endure a 24hrs of pain amd hunger in my room for 24 hrs until i had the strenght to clean up and go downstairs. A second night clerk kindly warmed up some tamales for me after the restaurant closed and gave me some pain medecine. I left the hotel after the sedond night to recover at a hospital in another city. Hotel refused to refund my third and fourth night despite their written policy stating if you need medical care, a doctor would be called. Very dissatisfied overall. As far as the property. Its mexico. You get what you pay for.
Stayed 4 nights in Feb 2019

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location is wanderful friendly staff

The hotel location is wonderful is closed to the tourist zone, restaurant, transport, place is clean, staff very friendly and helpful
Stayed 2 nights in Feb 2019

6/10 Okay

Kevin, Cloudcroft, Nm

Liked: Cleanliness, staff & service

Hotel Jovel

It's a lovely Place, great location, but if you go in the winter be sure and dress because the rooms have no heat.
Stayed 3 nights in Nov 2017

2/10 Terrible

C. Melissa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Potential fraud in this location!

Be aware of possible fraud in this location. I have traveled around the world and visited Mexico countless times. I have also used hotels.com many instances and NO ONE has ever made a copy of my identification with the attempts to keep it. The receptionist asked for an identification which was fine. He went and said I will be right back, never saying what he was doing with it. When he came back he said to sign a form and I took a glance at the paper he was holding and it was a copy of my identification. I asked why he had made a copy of my id and he said it was policy. So I told him that no hotel had ever done that, they may take a copy of my cc for accidentals but never just of my id. He started getting nervous, and then when I asked for the name of his supervisor he said he couldn't give it to me. NOW I was extra concerned. He can take an identification that has my full name, address, and date of birth but he can't give me the name of his supervisor?. As I continue to push for it, he said: "fine, here just keep the copy". Very fishy and when I later asked if this was a policy to another receptionist she said NO. Please be aware of this !!!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay in San Cristobal

Nice hotel with a beautiful balcony over looking the city. You relax there and have a coffee and enjoy your morning. A little walk will take you to the main drag and central plaza. Hotel is clean and comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Garden retreat

Good price and beautiful garden. As is the case with most of San Cristobal, there was no internal heating so it got pretty cold on the coldest nights. The WiFi basically didn't work for anything beyond email, but this was the case with most of San Cristobal (even the restaurants downtown).

2/10 Terrible

Juan, Tamaulipas Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad bad bad hotel

Bad service!!! the hotel didn´t have a room for us, even when I did my reservation and paid for it 2 months before. Bad attitude of the employees. Don´t choose this hotel ever!!!!!!

6/10 Okay

Philippe

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel

I had few problems with my booking reservation (This situation was uncomfortable for me).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Charming with good location.

Enjoyed the view and morning sun on the upper terrace. Only complaint was the weakness of the WiFi and TV signal.

6/10 Okay

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Traveling adults

Liked: Cleanliness, staff & service

a comfortable spot near the center of town

The hotel is pleasant and welcoming, 2-4 blocks from the center of town and the main pedestrian walkway. There is a pleasant breakfast restaurant and the rooms are off a pleasant courtyard. The rooms are a bit small but quite workable. Our only regret is having booked a tour from the hotel. After assuring us costs were as in town we learned we over paid by half.

4/10 Poor

Marcel, Monterrey, México

Disliked: Cleanliness, staff & service, property conditions & facilities

Bad service

it was a very poor service, i stayed two nights and they didn't clean the room. i had problems on check in cause they wanted to charge me again the reservation i had already paid in advance on hotels.com . They had to change my room cause previous guest didn't checkout on time. it's on a nice location, close to the main pedestrian walk and cathedral, it has a really pretty garden and its not expensive at all, i wouldn't recommend it because of the very poor and unfriendly service

8/10 Good

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
NO ME AGRADO QUE EL ESTACIONAMIENTO ESTÁ A DOS CIADRAS Y EL HORARIO ES LIMITADO.
Stayed 2 nights in Sep 2025

8/10 Good

Moises

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena relación precio calidad.
Stayed 8 nights in Jul 2025

10/10 Excellent

blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno y limpio.
Stayed 1 night in Aug 2025

6/10 Okay

Susana

Liked: Staff & service
El estacionamoento es muy pequeño no lo debería ofrecer como tal
Stayed 1 night in Nov 2024

8/10 Good

Loreto

Stayed 7 nights in Aug 2024

8/10 Good

Bbva

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024