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Sheraton Guayaquil Hotel

5.0 star property

Photo gallery for Sheraton Guayaquil Hotel

2 restaurants, breakfast, lunch, dinner served; Regional cuisine
Meeting facility
Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Lobby
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Pet-friendly

Explore the area

View map
Av. Constitucion, Plaza del Sol, Frente al Mall del Sol, Guayaquil, Guayas, 99999
  • Place, Mall del Sol Shopping Center
    ‪1 min walk‬
  • Place, Guayaquil Convention Center
    ‪7 min walk‬
  • Place, San Marino Mall
    ‪2 min drive‬
  • Airport, Guayaquil (GYE-Jose Joaquin de Olmedo Intl.)
    ‪15 min walk‬

Room options

View all photos for Room, 1 King Bed

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Deluxe Room, 1 King Bed (High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Down duvets, minibar, in-room safe, desk

Room, 2 Double Beds

  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (High Floor)

Down duvets, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds (High Floor)

  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mobility Accessible, Bathtub

Down duvets, minibar, in-room safe, desk

Room, 2 Double Beds, Mobility Accessible, Bathtub

  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Down duvets, minibar, in-room safe, desk

Superior Room, 2 Double Beds

  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

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About the area

Guayaquil

A stay at Sheraton Guayaquil Hotel places you in the heart of Guayaquil, steps from Mall del Sol Shopping Center and Plaza del Sol. .This luxury hotel is 0.8 mi (1.3 km) from Consorcio Nobis and 1.4 mi (2.2 km) from Guayaquil Convention Center.

What's nearby

  • Mall del Sol Shopping Center - 1 min walk - 0.0 km
  • Guayaquil Convention Center - 7 min walk - 0.6 km
  • San Marino Mall - 2 min drive - 1.9 km
  • City Mall - 3 min drive - 2.7 km
  • Malecon 2000 - 7 min drive - 4.6 km

Getting around

  • Duran Train Station - 13 min drive
  • Jose Joaquin de Olmedo Intl. Airport (GYE) - 3 min drive

Restaurants

  • ‪Sports Planet - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Casa Res Steak House - ‬3 min walk
  • ‪Todo Tipico - ‬2 min walk
  • ‪Noe Sushi Bar - ‬2 min walk

About this property

Sheraton Guayaquil Hotel

Luxury hotel with 2 restaurants connected to a shopping center in Guayaquil
Sheraton Guayaquil Hotel offers 139 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature down comforters. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness center.
Make yourself at home in one of the 139 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.
Dip into one of the 2 hot tubs or enjoy other recreational amenities including a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy Regional cuisine at Cooks, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Cooks - This restaurant specializes in Regional cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.
La Fuente - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner.
Cafe Bar - This bar specializes in international cuisine and serves lunch and light fare. Happy hour is offered.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking; reservations required
  • 24-hour free return airport shuttle on request
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 19 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Cafe Bar
  • Cooks
  • La Fuente

Things to do

  • 2 hot tubs
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 36.60 per pet, per stay
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 36.6 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 19 per person
  • Pet fee: USD 36.60 per pet, per stay
  • Rollaway bed fee: USD 36.6 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Guayaquil Hotel Sheraton
Guayaquil Sheraton
Hotel Sheraton Guayaquil
Sheraton Guayaquil
Sheraton Guayaquil Hotel
Sheraton Hotel Guayaquil
Four Points Guayaquil
Guayaquil Four Points
Sheraton Guayaquil Hotel Hotel
Sheraton Guayaquil Hotel Guayaquil
Sheraton Guayaquil Hotel Hotel Guayaquil

Sheraton Guayaquil Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 386 out of 600 reviews
Rating 8 - Good. 137 out of 600 reviews
Rating 6 - Okay. 37 out of 600 reviews
Rating 4 - Poor. 20 out of 600 reviews
Rating 2 - Terrible. 20 out of 600 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadía magnifica

Hotel confortable, servicio excelente, personal atento y amigable
Stayed 2 nights in Aug 2025

10/10 Excellent

PABLO, Lake Elsinore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Customer

Stayed 2 nights in Aug 2025

10/10 Excellent

Shirish, Belle Mead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was very slow, otherwise property is really good, location is very good, mall is just across the street & has a walkway connected with the mall.
Stayed 1 night in Aug 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 3 nights in Aug 2025

10/10 Excellent

MILTON G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very clean and inviting atmosphere
Stayed 7 nights in Jun 2025

10/10 Excellent

fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Jul 2025

10/10 Excellent

Guillermo

Stayed 1 night in Aug 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent airport shuttle service

Received hotel shuttle pick-up from airport by a hotel staff waiting inside the airport. The buffet breakfast is also excellent.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Stayed 4 nights in Jul 2025

10/10 Excellent

Nalinie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from the staff and just seven minutes away from the airport.
Stayed 2 nights in Jul 2025

4/10 Poor

Xi

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Excellent staff, good location. Strong renovation smell in our room, noisy air conditioner, whole building is not sound proofed at all. We can hear echoes in the hall way, you can hear everyone talking and walking and running in the hallway during the night, especially starting from 2am, couldn’t sleep at all.
Stayed 1 night in Jul 2025

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Muy limpio, muy amables y cerca del mall y el aeropuerto.
Stayed 4 nights in Jun 2025

10/10 Excellent

Silvia, Stockbridge

Stayed 1 night in May 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel in Guayaquil

This is the best Sheraton hotel I had stayed
Stayed 1 night in Jul 2025

8/10 Good

Paula

Liked: Cleanliness, property conditions & facilities
It was clean and staff were very lovely
Stayed 5 nights in Jun 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As mentioned above.
Stayed 1 night in Jul 2025

10/10 Excellent

Tejas

Stayed 1 night in Jun 2025

10/10 Excellent

Yevgeny, Bronxville

Stayed 1 night in Jul 2025

10/10 Excellent

Willem

Liked: Cleanliness, amenities, property conditions & facilities
Ery good
Stayed 2 nights in Jun 2025

10/10 Excellent

Kyla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service. Felt safe. Mall is very convienent.
Stayed 3 nights in Jun 2025

2/10 Terrible

ROXANA

Travelled with family
The problem with this hotel is they make photocopies of your ids or passports. I had family and friends visiting the hotel and they demanded their ids and retain them until they leave the premises. I was asked to leave the lounge for the happy hour with my paid guests due to their unprofessional regulations and they were extremely rude. Never come back to this place again! For business this is a good place but for entertainment and family please find another place.
Stayed 6 nights in Jun 2025

2/10 Terrible

ROXANA

Travelled with family
Liked: Cleanliness
The problem with this hotel is they make photocopies of your ids or passports. I had family and friends visiting the hotel and they demanded their ids and retain them until they leave the premises. I was asked to leave the lounge for the happy hour with my paid guests due to their unprofessional regulations and they were extremely rude. Never come back to this place again! For business this is a good place but for entertainment and family please find another place.
Stayed 2 nights in Jun 2025

8/10 Good

MIREYA

Stayed 2 nights in Jun 2025

10/10 Excellent

ROXANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel located so close to the airport and in front of very nice mall.
Stayed 1 night in Jun 2025