2/10 Terrible
Marlise
Travelled with family
1 Feb 2026
Disliked: Amenities, property conditions & facilities
I rarely leave negative reviews, but I feel obligated to warn other travelers. Hotel Portobello is advertised as a 4-star property, but based on my experience, it felt closer to a 1-star hotel.
The facilities are outdated and in serious need of renovation. The rooms and common areas look worn down and poorly maintained, nothing like the photos shown online. The overall condition of the property does not reflect a 4-star standard in any way. For the very high price we paid, we expected comfort, quality, and a well-maintained environment — instead, we were extremely disappointed.
The value for money is simply not there. This hotel is significantly overpriced for what it offers. A 4-star rating suggests a certain level of quality, service, and upkeep, and unfortunately, this property does not deliver that experience.
The only positive part of our stay was the housekeeping service. The maid did a good job keeping our room clean and making the bed, and we truly appreciated her effort. However, that was the only highlight.
Overall, this was not a 4-star experience, and I would not recommend it at the price they charge. Travelers should carefully manage their expectations before booking.
Marlise
Stayed 2 nights in Jan 2026
