4/10 Poor
MARIE
Travelled with family
6 July 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
First of all you need a car to stay there, there are no public transport around. It is very far from the centre. We arrived at the hotel early as our train was in the morning and we thought we could just go to drop our luggage and go out. But we realised that the hotel was too far and went inside, the receptionist told us that we were too early, it was around 12pm, she said check in starts at 3, you can sit in the library, bar or just around the reception until check in time. She did not even bother to welcome us, or even ask to take our luggage to the concierge room, or even offer an earlycheck in. It was a very bad 1st impression. After 3 hours of waiting, our room was ready, we requested a twin room, we went to our room, it was a very nice room, with a queen bed and a small bed on the side, we called the reception to say that it was not a twin room, they advised us that it was. We said a twin room has two separate beds, not a queen bed and a tinny bed on a side which did not look comfortable. They asked us to go at the reception, where they tried to convince us that it was a twin room. We refused that room, they alked us to wait another 15 minutes to get a twin room ready, that was just beyond a joke. I will never go back to that hotel. It is nice and clean, but we received a terrible service.
MARIE
Stayed 2 nights in Jul 2025
