2/10 Terrible
Phil
16 Jan 2025
Disliked: Cleanliness, room comfort
Dangerous hotel
This hotel is building site, quite simple. The adjoining restaurant has been demolished and is an open building site which you walk through to navigate anywhere in the hotel. Mains and data cable hanging from what was a ceiling. Dehumidifiers and fans running 24/7. Horrendous stench of raw sewerage particularly in our room. The restaurant is a converted meeting room and the reception bar is two chairs IN THE BUILDING SITE. I have to say the staff were amazing trying to cope but quite simply the hotel should have been closed to facilitate a large rebuild. I wrote an unemotional e mail to IBIS and got a patronising response saying that all guests were advised of the building work which aside from being totally academic is a complete lie. iAd hd book in e mails from IBIS and there was no reference to building work when I booked through Hotels.com. If I had I would have cancelled. I stay in around 40 hotels a year and NEVER complain but this is beyond unacceptable.Look at the pictures and please tell me if I am being dramatic.
Phil
Stayed 1 night in Jan 2025