4/10 Poor
April
11 Aug 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed for 2 nights to attend a funeral. Upon arrival the first evening, we stocked the in-room fridge with food and drinks to avoid unnecessary spending during our trip. The next day, we left early for the funeral and didn't return until late that night, only to discover that the fridge had never been on. Everything inside was warm, forcing us to buy meals and drinks from Jack in the Box next door—an expense we had deliberately tried to avoid.
When we brought this issue to the front desk, we were told that because we hadn’t reported it right away, we were only eligible for a small discount on one night. To make matters worse, during the process of issuing that discount, we were accidentally charged instead. Now we’re waiting on the incorrect charge to be reversed, the partial refund to be processed, and our deposit to be released—all of which could take several days. This is especially frustrating considering we were dealing with the emotional, unexpected and financial stress of a funeral.
The room itself had a strong, unpleasant odor—possibly from the fridge defrosting—and the beds, while firm, were reasonably comfortable. We also encountered inappropriate content while flipping through channels on the TV; two separate channels displayed what appeared to be pornographic content, which was very uncomfortable to hear and see with our child present.
On the positive side, the continental breakfast was great and the staff was polite.
April
Stayed 2 nights in Aug 2025
